PEC-CAB/Current/Administrator/CallbackRESTAPIsandTutorials - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Multicloud CXment" to "Genesys Engagement"

2021-11-09T21:15:37Z

Text replacement - "Genesys Multicloud CXment" to "Genesys Engagement"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:12:04Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:17Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Corinneh: Published

2020-10-15T21:58:06Z

Published

Corinneh: Published

2020-10-02T20:36:31Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:55Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Corinneh: Published

2020-07-21T14:05:25Z

Published

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

2020-07-15T12:07:07Z

Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:03:41Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:53Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

@@ Line 3: / Line 3: @@
 |DisplayName=Genesys Multicloud CX REST APIs and tutorials for Callback
 |TocName=Genesys Multicloud CX REST APIs and tutorials for Callback
-|Context=Depending on your {{Link-SomewhereInThisManual|topic=CallbackRLP|anchor=top|display text=role}}, you might work with the APIs that are available for Genesys Multicloud CXment Services (GES)/Callback. This article provides links to documentation and tutorials for the GES REST APIs and tells you what is required to access Callback APIs from web or mobile applications.
+|Context=Depending on your {{Link-SomewhereInThisManual|topic=CallbackRLP|anchor=top|display text=role}}, you might work with the APIs that are available for Genesys Engagement Services (GES)/Callback. This article provides links to documentation and tutorials for the GES REST APIs and tells you what is required to access Callback APIs from web or mobile applications.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Genesys Engage REST APIs and tutorials for Callback
+|DisplayName=Genesys Multicloud CX REST APIs and tutorials for Callback
-|TocName=Genesys Engage REST APIs and tutorials for Callback
+|TocName=Genesys Multicloud CX REST APIs and tutorials for Callback
-|Context=Depending on your {{Link-SomewhereInThisManual|topic=CallbackRLP|anchor=top|display text=role}}, you might work with the APIs that are available for Genesys Engagement Services (GES)/Callback. This article provides links to documentation and tutorials for the GES REST APIs and tells you what is required to access Callback APIs from web or mobile applications.
+|Context=Depending on your {{Link-SomewhereInThisManual|topic=CallbackRLP|anchor=top|display text=role}}, you might work with the APIs that are available for Genesys Multicloud CXment Services (GES)/Callback. This article provides links to documentation and tutorials for the GES REST APIs and tells you what is required to access Callback APIs from web or mobile applications.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud

@@ Line 10: / Line 10: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=The documentation for REST APIs is available through the [https://developer.genesyscloud.com/reference/engagement/ Genesys Engage cloud Developer Center].
+|structuredtext=The documentation for REST APIs is available through the [https://developer.genesyscloud.com/reference/engagement/ Genesys Multicloud CX Developer Center].
 The GES/Callback APIs are:
@@ Line 36: / Line 36: @@
 #:<tt><nowiki>https://gapi-<region>.genesyscloud.com/engagement/v3</nowiki></tt>
 #:You will receive the <tt><nowiki><region></nowiki></tt> information from Genesys at the same time that you receive your API key.
-#:Consult the [https://developer.genesyscloud.com/reference/engagement/ Genesys Engage cloud Developer Center] for complete endpoint paths.
+#:Consult the [https://developer.genesyscloud.com/reference/engagement/ Genesys Multicloud CX Developer Center] for complete endpoint paths.
 |Status=No
 }}{{Section

@@ Line 19: / Line 19: @@
 *[https://developer.genesyscloud.com/reference/engagement/Call-In/index.html Call In] — Request the phone number to call in.
 *[https://developer.genesyscloud.com/reference/engagement/Queue-Status/index.html Queue Status] — Retrieve information about a queue's readiness to accept callbacks.
-*[https://developer.genesyscloud.com/reference/engagement/Statistics/ Statistics] — Provides a proxy to the GWS Statistics API. To use the Callback Statistics API, you must first register your GWS credentials in the Callback UI ('''Developer''' > '''Credential Management''' > '''GWS Credentials''' tab).
+*[https://developer.genesyscloud.com/reference/engagement/Statistics/ Statistics] — Provides a proxy to the GWS Statistics API. To use the Callback Statistics API, you must first {{Link-SomewhereInThisVersion|manual=Administrator|topic=CallbackStatisticsAPI|display text=register your GWS credentials}} in the Callback UI ('''Developer''' > '''Credential Management''' > '''GWS Credentials''' tab).
 You can test queries in the Developer Center. If you receive error messages while testing your application, use the {{Link-SomewhereInThisVersion|manual=Administrator|topic=CallbackDeveloper|display text='''Developer''' tab}} to get more information.

@@ Line 37: / Line 37: @@
 #:You will receive the <tt><nowiki><region></nowiki></tt> information from Genesys at the same time that you receive your API key.
 #:Consult the [https://developer.genesyscloud.com/reference/engagement/ Genesys Engage cloud Developer Center] for complete endpoint paths.
 |Status=No
 }}
 }}

@@ Line 5: / Line 5: @@
 |Context=Depending on your {{Link-SomewhereInThisManual|topic=CallbackRLP|anchor=top|display text=role}}, you might work with the APIs that are available for Genesys Engagement Services (GES)/Callback. This article provides links to documentation and tutorials for the GES REST APIs and tells you what is required to access Callback APIs from web or mobile applications.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Callback

@@ Line 15: / Line 15: @@
 |Media=
 |image=
-|structuredtext=The documentation for REST APIs is available through the [https://developer.genesyscloud.com/reference/engagement/ Genesys Engage Cloud Developer Center].
+|structuredtext=The documentation for REST APIs is available through the [https://developer.genesyscloud.com/reference/engagement/ Genesys Engage cloud Developer Center].
 The GES/Callback APIs are:
@@ Line 45: / Line 45: @@
 #:<tt><nowiki>https://gapi-<region>.genesyscloud.com/engagement/v3</nowiki></tt>
 #:You will receive the <tt><nowiki><region></nowiki></tt> information from Genesys at the same time that you receive your API key.
-#:Consult the [https://developer.genesyscloud.com/reference/engagement/ Genesys Engage Cloud Developer Center] for complete endpoint paths.
+#:Consult the [https://developer.genesyscloud.com/reference/engagement/ Genesys Engage cloud Developer Center] for complete endpoint paths.
 |structuredtextwide=
 |FAQHeading=

PEC-CAB/Current/Administrator/CallbackRESTAPIsandTutorials - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Multicloud CXment" to "Genesys Engagement"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Corinneh: Published

Corinneh: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Corinneh: Published

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"