PEC-CAB/Current/Administrator/CallbackCallIn - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:16Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:45Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

2020-06-08T23:37:58Z

Published

Jerickso: Published

2020-06-08T23:36:54Z

Published

Bgrenon: Published

2020-06-08T15:48:35Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Viewing Click-To-Call-In records
|TocName=Viewing Click-To-Call-In records
|Context=If you use the {{Link-SomewhereInThisManual|topic=CallbackScenarios|anchor=click_to_call_in|display text=Click-To-Call-In}} feature with Callback, use the '''Call-In''' tab in the Callback UI to view the Click-To-Call-In records.
|Dimension=CallbackClickToCall
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Callback
|Section={{Section
|alignment=Vertical
|structuredtext=To view the '''Call-In''' tab, you must be assigned the '''Callback Administrator''' or '''Callback Developer''' {{Link-SomewhereInThisManual|topic=CallbackRLP|anchor=top|display text=Role}}.
|Status=No
}}{{Section
|sectionHeading=Using the Call-In tab
|anchor=UsingtheCall-Intab
|alignment=Horizontal
|Media=Image
|image=CallbackUI_call-in-tab_initial-view.png
|structuredtext=The '''Call-In''' tab lists up to 5000 Click-To-Call-In records. Once you have more than 5000 Click-To-Call-In records, the oldest records are dropped from the list in the UI.

One page on the '''Call-In''' tab displays up to 500 records. Once you have more than 500 records, you can use the pagination tools at the bottom of the page to navigate through the records.
|Status=No
}}{{Section
|sectionHeading=Filtering and sorting the records list
|alignment=Vertical
|structuredtext=To help you find specific records more easily, the '''Call-In''' tab offers the following filtering tools:

*Filter the list using the predefined time-range filters available at the top of the page.
*Click a column heading to sort the records in ascending or descending order. [[File:CallbackUI_call-in-tab_filter-and-sort-records.png|650px]]
*Search based on a specific record attribute. In this example, we want to find all of the records that are in the Completed state. We select <tt>State</tt> from the drop-down menu and enter <tt>Completed</tt> in the '''Search''' field. Only records that are in the Completed state display.[[File:CallbackUI_call-in-tab_select-search-criteria.png|800px]]
|Status=No
}}
}}

@@ Line 6: / Line 6: @@
 |Dimension=CallbackClickToCall
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Callback

@@ Line 3: / Line 3: @@
 |DisplayName=Viewing Click-To-Call-In records
 |TocName=Viewing Click-To-Call-In records
-|Context=If you use the {{Link-SomewhereInThisManual|topic=CallbackScenarios|anchor=click_to_call_in|display text=Click-To-Call-In}} feature with Callback, use the '''Call-In''' tab in the Callback UI to view the Click-To-Call-In records.l
+|Context=If you use the {{Link-SomewhereInThisManual|topic=CallbackScenarios|anchor=click_to_call_in|display text=Click-To-Call-In}} feature with Callback, use the '''Call-In''' tab in the Callback UI to view the Click-To-Call-In records.
 |Dimension=CallbackClickToCall
 |ComingSoon=No

@@ Line 3: / Line 3: @@
 |DisplayName=Viewing Click-To-Call-In records
 |TocName=Viewing Click-To-Call-In records
-|Context=If you use the {{Link-SomewhereInThisManual|topic=CallbackScenarios|anchor=click_to_call_in|display text=Click-To-Call-In}} feature with Callback, use the '''Call-In''' tab in the Callback UI to view the Click-To-Call-In records.
+|Context=If you use the {{Link-SomewhereInThisManual|topic=CallbackScenarios|anchor=click_to_call_in|display text=Click-To-Call-In}} feature with Callback, use the '''Call-In''' tab in the Callback UI to view the Click-To-Call-In records.l
 |Dimension=CallbackClickToCall
 |ComingSoon=No
@@ Line 9: / Line 9: @@
 |Role=Administrator
 |Application=Callback
 |Section={{Section
 |alignment=Vertical
 |structuredtext=To view the '''Call-In''' tab, you must be assigned the '''Callback Administrator''' or '''Callback Developer''' {{Link-SomewhereInThisManual|topic=CallbackRLP|anchor=top|display text=Role}}.
 |Status=No
 }}{{Section
@@ Line 22: / Line 29: @@
 One page on the '''Call-In''' tab displays up to 500 records. Once you have more than 500 records, you can use the pagination tools at the bottom of the page to navigate through the records.
 |Status=No
 }}{{Section
 |sectionHeading=Filtering and sorting the records list
 |alignment=Vertical
 |structuredtext=To help you find specific records more easily, the '''Call-In''' tab offers the following filtering tools:
@@ Line 31: / Line 43: @@
 *Click a column heading to sort the records in ascending or descending order. [[File:CallbackUI_call-in-tab_filter-and-sort-records.png|650px]]
 *Search based on a specific record attribute. In this example, we want to find all of the records that are in the Completed state. We select <tt>State</tt> from the drop-down menu and enter <tt>Completed</tt> in the '''Search''' field. Only records that are in the Completed state display.[[File:CallbackUI_call-in-tab_select-search-criteria.png|800px]]
 |Status=No
 }}
 }}

PEC-CAB/Current/Administrator/CallbackCallIn - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

Jerickso: Published

Bgrenon: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"