https://all.docs.genesys.com/index.php?action=history&feed=atom&title=PEC-Admin%2Ftrainadm PEC-Admin/trainadm - Revision history 2026-05-22T21:04:39Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=PEC-Admin/trainadm&diff=108057&oldid=prev Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX" 2021-11-09T20:29:29Z <p>Text replacement - &quot;Genesys Engage [cC]loud&quot; to &quot;Genesys Multicloud CX&quot;</p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 20:29, November 9, 2021</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l3" >Line 3:</td> <td colspan="2" class="diff-lineno">Line 3:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DisplayName=Administrator 101</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|DisplayName=Administrator 101</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|TocName=Administrator 101</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|TocName=Administrator 101</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|Context=Just getting started with Genesys <del class="diffchange diffchange-inline">Engage cloud</del>? Let's begin with what most administrators do daily. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>|Context=Just getting started with Genesys <ins class="diffchange diffchange-inline">Multicloud CX</ins>? Let's begin with what most administrators do daily. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[File:10blue.jpg|60px|Get started|link=#f10]] [[File:Thumbs_up_grn.jpg|60px|Most popular|link=#pop]] [[File:Hub-agtset.png|60px|Contact center administration|link=#agtset]] [[File:Hub-Designer.png|60px|Designer|link=#des]] [[File:Hub-outb.png|60px|Outbound|link=#out]] [[File:Hub-Recording.png|60px|Recording|link=#rec]] [[File:Hub-rtr.png|60px|Real-time reporting|link=#rtr]] [[File:Hub-histrep.png|60px|Historical reporting|link=#histrep]] [[File:Hub-WFM.png|60px|Workforce Management|link=#wfm]]</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>[[File:10blue.jpg|60px|Get started|link=#f10]] [[File:Thumbs_up_grn.jpg|60px|Most popular|link=#pop]] [[File:Hub-agtset.png|60px|Contact center administration|link=#agtset]] [[File:Hub-Designer.png|60px|Designer|link=#des]] [[File:Hub-outb.png|60px|Outbound|link=#out]] [[File:Hub-Recording.png|60px|Recording|link=#rec]] [[File:Hub-rtr.png|60px|Real-time reporting|link=#rtr]] [[File:Hub-histrep.png|60px|Historical reporting|link=#histrep]] [[File:Hub-WFM.png|60px|Workforce Management|link=#wfm]]</div></td></tr> </table> Ed.jamer@genesys.com https://all.docs.genesys.com/index.php?title=PEC-Admin/trainadm&diff=67791&oldid=prev Jerickso: Published 2020-10-05T19:30:41Z <p>Published</p> <p><b>New page</b></p><div>{{Article<br /> |Standalone=Yes<br /> |DisplayName=Administrator 101<br /> |TocName=Administrator 101<br /> |Context=Just getting started with Genesys Engage cloud? Let's begin with what most administrators do daily. Feel free to work through the First 10, try some of the Most popular tasks, or browse Learning by app to find specific tasks you want to learn.<br /> <br /> [[File:10blue.jpg|60px|Get started|link=#f10]] [[File:Thumbs_up_grn.jpg|60px|Most popular|link=#pop]] [[File:Hub-agtset.png|60px|Contact center administration|link=#agtset]] [[File:Hub-Designer.png|60px|Designer|link=#des]] [[File:Hub-outb.png|60px|Outbound|link=#out]] [[File:Hub-Recording.png|60px|Recording|link=#rec]] [[File:Hub-rtr.png|60px|Real-time reporting|link=#rtr]] [[File:Hub-histrep.png|60px|Historical reporting|link=#histrep]] [[File:Hub-WFM.png|60px|Workforce Management|link=#wfm]]<br /> |ComingSoon=No<br /> |Section={{Section<br /> |sectionHeading=First 10<br /> |anchor=f10<br /> |alignment=Vertical<br /> |structuredtext=[[File:10blue.jpg|60px|]]<br /> <br /> Learn these ten tasks to get you up to speed.<br /> <br /> #{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=Get_started}}<br /> #{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Getting_started}}<br /> #{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Agent_options_overview}}<br /> #{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents}}<br /> #{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills}}<br /> #{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Voicemail|display text=Manage voicemail}}<br /> #{{Link-Standalone|topic=PEC-ROU/HIW}}<br /> #{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=RealTimeReporting|display text=Monitor contact center performance using real-time reporting}}<br /> #{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIGetStarted}}<br /> #{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GVP|topic=GetStarted|display text=Monitor contact center performance}}<br /> |Status=No<br /> }}{{Section<br /> |sectionHeading=Most popular<br /> |anchor=pop<br /> |alignment=Vertical<br /> |structuredtext=[[File:Thumbs_up_grn.jpg|60px|]]<br /> <br /> Administrators use these topics most often:<br /> <br /> #{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Create agents, administrators, and supervisors}}<br /> #{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills|display text=Add skills}}<br /> #{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agent_groups|display text=Manage agent groups}}<br /> #{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Voicemail|display text=Manage voicemail}}<br /> #{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=BusinessObjectsBar|display text=Modify business controls}}<br /> #{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=MediaResources|display text=Manage media resources}}<br /> #{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIGetStarted}}<br /> #{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=RealTimeReporting|display text=Generate and use real-time reports}}<br /> #{{Link-AnywhereElse|product=PEC-OU|version=Current|manual=CXContact|topic=ComplianceTab|display text=Configure compliance rules}}<br /> #{{Link-AnywhereElse|product=PEC-OU|version=Current|manual=CXContact|topic=CampaignsTab|display text=Manage campaigns}}<br /> |Status=No<br /> }}{{Section<br /> |sectionHeading=Learning by app<br /> |anchor=byapp<br /> |alignment=Vertical<br /> |structuredtext=Here's a more complete list of learning topics to get you started, organized by application.<br /> |Status=No<br /> }}{{Section<br /> |anchor=agtset<br /> |alignment=Vertical<br /> |structuredtext====Agent Setup===<br /> [[File:Hub-agtset.png|60px|]]<br /> <br /> *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Getting_started}}<br /> *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Onboarding_scenario}}<br /> *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=CC_options_overview}}<br /> |Status=No<br /> }}{{Section<br /> |anchor=des<br /> |alignment=Vertical<br /> |structuredtext====Designer===<br /> [[File:Hub-Designer.png|60px|]]<br /> <br /> *{{Link-Standalone|topic=PEC-ROU/HIW}}<br /> *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=GetStarted}}<br /> *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=Features|display text=Common Designer tasks}}<br /> |Status=No<br /> }}{{Section<br /> |anchor=out<br /> |alignment=Vertical<br /> |structuredtext====CX Contact (Outbound)===<br /> [[File:Hub-AgentDesk.png|60px|]]<br /> <br /> *{{Link-AnywhereElse|product=PEC-OU|version=Current|manual=CXContact|topic=GetStarted}}<br /> 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text=Popular reports}}<br /> |Status=No<br /> }}{{Section<br /> |anchor=histrep<br /> |alignment=Vertical<br /> |structuredtext====CX Insights (historical reporting)===<br /> [[File:Hub-histrep.png|60px|]]<br /> <br /> *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=GetStarted}}<br /> *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIGetStarted}}<br /> *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIReadReports}}<br /> |Status=No<br /> }}{{Section<br /> |anchor=wfm<br /> |alignment=Vertical<br /> |structuredtext====Workforce Management===<br /> [[File:Hub-WFM.png|60px|]]<br /> <br /> *{{Link-Standalone|topic=PEC-WFM/HIW}}<br /> *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=GetStarted|display text=Get started with Workforce Management}}<br /> *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Scheduling}}<br /> *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Administrator|topic=Forecasting}}<br /> |Status=No<br /> }}{{Section<br /> |alignment=Vertical<br /> |structuredtext===Contact us==<br /> If you have questions about any of the tasks, or would like to see additional tasks, send an email to [mailto:Techpubs.webadmin@genesys.com Technical Publications Administrator].<br /> |Status=No<br /> }}<br /> |urlname=trainadm<br /> |product=Draft:PEC-Admin<br /> }}</div> Jerickso