https://all.docs.genesys.com/index.php?action=history&feed=atom&title=PEC-Admin%2FCurrent%2FAdmin%2FPortalMetrics 2026-05-04T00:45:41Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=PEC-Admin/Current/Admin/PortalMetrics&diff=125855&oldid=prev 2022-08-01T14:15:48Z

<p>Created page with &quot;{{Article |Standalone=No |DisplayName=Genesys Portal metrics |TocName=Genesys Portal metrics |Context=Learn about the metrics details of Genesys Portal for internal monitoring...&quot;</p> <p><b>New page</b></p><div>{{Article<br /> |Standalone=No<br /> |DisplayName=Genesys Portal metrics<br /> |TocName=Genesys Portal metrics<br /> |Context=Learn about the metrics details of Genesys Portal for internal monitoring.<br /> |ComingSoon=No<br /> |Section={{Section<br /> |sectionHeading=Metrics details of Genesys Portal (for internal use only)<br /> |anchor=Gportalmetrics<br /> |alignment=Vertical<br /> |structuredtext=Since Genesys Portal is a static page that does not have a backend, the details of the metrics are not exposed. Genesys uses [https://prometheus.io/docs/practices/pushing/ Push-Gateway], which an intermediary service that allows you to push metrics from jobs that cannot be scrapped.<br /> <br /> The internal job checks the HTTP status code of Genesys Portal in each tenant and exposes the HTTP status code to the push gateway page in the '''9091''' port and '''/metrics''' path.<br /> <br /> Prometheus/Grafana Cloud scrapes the metrics values from the above-mentioned path.<br /> <br /> '''Metric name:''' Portal_HTTP_Status<br /> <br /> '''Description:''' Checks and exposes the HTTP status code of the Genesys Portal page.<br /> <br /> ===Genesys Portal metric exploration===<br /> The following screenshot illustrates the Genesys Portal metric exploration in Grafana Cloud.<br /> <br /> [[File:Portal metrics exploration in Grafana Cloud.png]]<br /> <br /> ===Portal dashboard===<br /> The following screenshot illustrates Portal dashboard in Grafana Cloud<br /> <br /> Here is the Grafana Cloud dashboard link: [https://genesys.grafana.net/d/PKXDPeW7z/portal_status Portal Status Dashboard]<br /> <br /> [[File:Portal dashboard.png]]<br /> <br /> === Metrics for alerts ===<br /> If the portal HTTP status code is not '''200''' for 10 minutes for a tenant, the PagerDuty incident is triggered automatically. The following screenshot illustrates the alert metrics:<br /> <br /> [[File:Alert metrics.png]]<br /> &lt;br /&gt;<br /> |Status=No<br /> }}<br /> }}</div>

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