PEC-Admin/Current/Admin/Portal - Revision history

WikiSysop at 19:19, July 28, 2022

2022-07-28T19:19:01Z

Jeffrey.erickson@genesys.com: Published

2020-11-19T02:54:10Z

Published

Jeffrey.erickson@genesys.com: Published

2020-11-19T02:32:40Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Genesys Portal application access
|TocName=Genesys Portal application access
|Context=The Portal is the Engage cloud gateway application, where you can launch applications and find help.
|ComingSoon=No
|Role=Administrator, Agent, Developer, Supervisor
|Section={{Section
|alignment=Vertical
|structuredtext=After users log into Genesys Portal, the application icons they see depend on their role.

Click the question mark to access online help and training.
|Status=No
}}{{Section
|sectionHeading=All Apps
|alignment=Horizontal
|Media=Image
|image=GP_all_tab.png
|structuredtext=The All Apps tab contains all the available applications for all applicable roles.
|Status=No
}}{{Section
|sectionHeading=User
|alignment=Horizontal
|Media=Image
|image=GP_user_tab.png
|structuredtext=The User tab includes the applications for agents and supervisors.
|Status=No
}}{{Section
|sectionHeading=Administration
|alignment=Horizontal
|Media=Image
|image=GP_admin_tab.png
|structuredtext=The Administration tab includes applications for administrators and developers.
|Status=No
}}{{Section
|sectionHeading=Support
|alignment=Horizontal
|Media=Image
|image=GP_support_tab.png
|structuredtext=The Support tab offers access to Genesys Customer Care and Training.
|Status=No
}}
}}

@@ Line 10: / Line 10: @@
 |structuredtext=Use your browser to access the Genesys Portal landing page. The application icons you see depend on your role.
-You can find all of your company's Genesys applications in the '''All Apps''' tab. Apps for agents and supervisors, such as Agent Desktop, Workforce Management, and Reporting, appear under the '''User''' tab.
+You can find all of your company's Genesys applications in the '''All Apps''' tab. Apps for agents and supervisors, such as Agent Workspace, Workforce Management, and Reporting, appear under the '''User''' tab.
 View '''Documentation''' and '''eLearning''' from the Help ([[File:Active_Circle_Question.png|16px|link=]]) menu, located in the upper right corner of Genesys Portal.

@@ Line 8: / Line 8: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=After users log into Genesys Portal, the application icons they see depend on their role.
+|structuredtext=Use your browser to access the Genesys Portal landing page. The application icons you see depend on your role.
-Click the question mark to access online help and training.
+You can find all of your company's Genesys applications in the '''All Apps''' tab. Apps for agents and supervisors, such as Agent Desktop, Workforce Management, and Reporting, appear under the '''User''' tab.
 |Status=No
 }}{{Section