PEC-Admin/Current/Admin/Applications - Revision history

WikiSysop at 19:18, July 28, 2022

2022-07-28T19:18:56Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

2021-11-09T21:13:54Z

Text replacement - "Genesys Engage" to "Genesys Multicloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:35Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Jeffrey.erickson@genesys.com: Published

2021-01-11T20:11:35Z

Published

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

2020-07-15T12:07:00Z

Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "PureEngage" to "Genesys Engage"

2020-07-15T12:04:06Z

Text replacement - "PureEngage" to "Genesys Engage"

WikiSysop: Text replacement - "Genesys PureEngage" to "PureEngage"

2020-07-15T11:19:15Z

Text replacement - "Genesys PureEngage" to "PureEngage"

Mgionet: Published

2020-06-17T16:26:00Z

Published

Mgionet: Published

2020-06-17T16:12:26Z

Published

Bgrenon: Published

2020-06-08T12:43:51Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Applications, roles, and permissions
|TocName=Applications, roles, and permissions
|Context=Learn about the applications available in PureEngage and who can access them.
|ComingSoon=No
|Prereq=
|Section={{Section
|sectionHeading=Access to User Interfaces
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=[[File:GenesysPortal.png]]

Genesys Portal is the main access point to all PureEngage Cloud user interfaces (UIs).

These interfaces are divided into three categories, which you can select by clicking the corresponding category links at the top of the Portal. The categories are:

'''User interfaces''' – User interfaces are standard Contact Server user interfaces, such as Agent Desktop, Workforce Management, and Reporting. These interfaces can be used by contact-center agents, supervisors, and managers.

'''Administration interfaces''' – Administration interfaces can be used by contact-center administrators, supervisors, and managers to configure users and applications based on their roles.

'''Support interfaces''' – Support interfaces are used by authorized contact-center administrators to submit requests with Genesys Customer Care, and to view the service status and schedule of service for Genesys applications.

'''User Documentation''' and '''eLearning''' are accessed via the Help (?) menu, located in the top-right corner of Genesys Portal.
{{{!}} class="wikitable"
{{!}}-
!{{!}}'''Application'''
!{{!}}'''Application Description'''
{{!}}-
{{!}}{{!}}Agent Desktop
{{!}}{{!}}Agent Desktop provides agents and knowledge workers with non-intrusive access to the information, processes, and applications they need to perform their jobs more efficiently.
{{!}}-
{{!}}{{!}}Agent Scripting Administration
{{!}}{{!}}Agent Scripting Administration is a scripting tool that is used to prompt agents throughout the call-handling process with customers.
{{!}}-
{{!}}{{!}}Designer
{{!}}{{!}}Genesys Designer helps you to design assisted service or Routing applications, as well as self-service or Interactive Voice Response (IVR) applications.
{{!}}-
{{!}}{{!}}Genesys Customer Care
{{!}}{{!}}Genesys Customer Care is a portal for Genesys customers to locate resources, tools and information that will aid in resolving your issues, including the ability to create and track tickets based on Salesforce.
{{!}}-
{{!}}{{!}}IVR Administration
{{!}}{{!}}IVR Administration assists your business with providing cost-effective customer interactions 24/7 for voice, video, and web-based interactions.
{{!}}-
{{!}}{{!}}Outbound
{{!}}{{!}}Outbound Contact is an automated system for creating, modifying, running, and reporting on outbound campaigns for proactive customer contact. Outbound Contact Server (OCS) provides automated dialing and call-progress detection, so that an agent is required only when a customer is connected. OCS also intelligently uses customer data to ensure that campaigns are contacting the right customers, not just a large number of customers.
{{!}}-
{{!}}{{!}}Platform Administration
{{!}}{{!}}Platform Administration helps you to manage your user accounts and configure settings to maintain your contact center. It also provides a dashboard and widgets to see contact-center activities in real-time.
{{!}}-
{{!}}{{!}}Recording
{{!}}{{!}}Recording provides recording control via a host of integrations across the suite. The recorded segments are linked to the contact's account history, and include information about date and time, duration, and the parties involved for each segment.
{{!}}-
{{!}}{{!}}Reporting
{{!}}{{!}}Reporting assists contact-center managers in:

*Assessing the day-to-day operations of their contact center resources for the routing

and handling of interactions.

*Better tuning resources to increase utilization and efficiency.
*Benchmarking key performance indicators of quality and service.
*Identifying corrective actions to help reduce costs and increase service.
{{!}}-
{{!}}{{!}}Reporting Administration
{{!}}{{!}}Reporting Administration is used to provision new users for Reporting.
{{!}}-
{{!}}{{!}}Workforce Management
{{!}}{{!}}Workforce Management (WFM) provides tools to enable contact-center managers to better manage their workforce. WFM enables managers to create accurate staffing plans that take into account projected contact volumes and average handle times, as well as the various skills and skill levels of the agent population. Contact center managers can achieve these goals, by using WFM's advanced forecasting, scheduling, and real-time adherence capabilities.
{{!}}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Role Access
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=Access to Genesys Portal applications is provided based on the following user roles:
{{{!}} class="wikitable"
{{!}}-
!{{!}}'''Application/Role'''
!{{!}}'''Agent'''
!{{!}}'''Supervisor'''
!{{!}}'''CC Manager'''
!{{!}}'''Administrator'''
{{!}}-
{{!}}{{!}}Agent Desktop
{{!}} style="background:#228B22"{{!}}
{{!}} style="text-align:center; background:#8FBC8F"{{!}}'''*'''
{{!}} style="text-align:center; background:#8FBC8F"{{!}}'''*'''
{{!}} style="text-align:center; background:#8FBC8F"{{!}}'''*'''
{{!}}-
{{!}}{{!}}Agent Scripting Administration
{{!}}{{!}}
{{!}}{{!}}
{{!}}{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}}-
{{!}}{{!}}Callback
{{!}}{{!}}
{{!}} style="text-align:center; background:#8FBC8F"{{!}}'''**'''
{{!}} style="text-align:center; background:#8FBC8F"{{!}}'''**'''
{{!}} style="background:#228B22"{{!}}
{{!}}-
{{!}}{{!}}Designer
{{!}}{{!}}
{{!}} style="text-align:center; background:#8FBC8F"{{!}}'''***'''
{{!}} style="text-align:center; background:#8FBC8F"{{!}}'''***'''
{{!}} style="background:#228B22"{{!}}
{{!}}-
{{!}}{{!}}Genesys Customer Care
{{!}}{{!}}
{{!}}{{!}}
{{!}}{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}}-
{{!}}{{!}}IVR Administration
{{!}}{{!}}
{{!}}{{!}}
{{!}}{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}}-
{{!}}{{!}}Outbound
{{!}}{{!}}
{{!}}{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}}-
{{!}}{{!}}Platform Administration
{{!}} style="text-align:center; background:#8FBC8F"{{!}}'''****'''
{{!}} style="background:#228B22"{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}}-
{{!}}{{!}}Recording
{{!}}{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}}-
{{!}}{{!}}Reporting
{{!}}{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}}-
{{!}}{{!}}Reporting Administration
{{!}}{{!}}
{{!}}{{!}}
{{!}}{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}}-
{{!}}{{!}}Training
{{!}} style="background:#228B22"{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}} style="background:#228B22"{{!}}
{{!}}-
{{!}}{{!}}Workforce Management
{{!}} style="text-align:center; background:#8FBC8F"{{!}}'''*****'''
{{!}} style="text-align:center; background:#8FBC8F"{{!}}'''*****'''
{{!}} style="text-align:center; background:#8FBC8F"{{!}}'''*****'''
{{!}} style="text-align:center; background:#8FBC8F"{{!}}'''*****'''
{{!}}}

{{NoteFormat|'''*''' - Separate Agent accounts must be created for Supervisors, Managers, and Administrators. See How to create an Agent account for Supervisors, Managers, and Administrators with dual role in Platform Administration.

'''**''' - Supervisors and Managers have read-only access to callbacks and callback configuration.

'''***''' - Supervisors and Managers only have access to modify Designer parameters.

'''****''' - Agents only have the ability to change their own password in Platform Administration.

'''*****''' - Agents work on a different UI from Supervisors, Managers, and Administrators.|<style (default)>}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Account Types
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=The following types of accounts are provisioned in Genesys PureEngage Cloud:
{{{!}} class="wikitable"
{{!}}-
! scope="col" width="250px"{{!}}'''Account Type'''
! scope="col" width="170px"{{!}}'''Provisioned By'''
! scope="col" width="170px"{{!}}'''Provisioning Tool'''
! scope="col" width="170px"{{!}}'''LDAP enabled*'''
! scope="col" width="170px"{{!}}'''Note'''
{{!}}-
{{!}} style="background:#B0E0E6"{{!}}Agent Scripting Administration Account
{{!}}{{!}}Genesys
{{!}}{{!}}Agent Scripting
{{!}}{{!}}No
{{!}}{{!}}
{{!}}-
{{!}} style="background:#B0E0E6"{{!}}Customer Care Account
{{!}}{{!}}Genesys
{{!}}{{!}}Genesys Salesforce
{{!}}{{!}}No
{{!}}{{!}}
{{!}}-
{{!}} style="background:#B0E0E6"{{!}}IVR Administration Account
{{!}}{{!}}Customer Administrator
{{!}}{{!}}IVR Administration
{{!}}{{!}}Yes
{{!}}{{!}}One per IVR Administration region
{{!}}-
{{!}} style="background:#B0E0E6"{{!}}Outbound Account
{{!}}{{!}}Genesys
{{!}}{{!}}Genesys Engage
{{!}}{{!}}No
{{!}}{{!}}
{{!}}-
{{!}} style="background:#B0E0E6"{{!}}Platform Account
{{!}}{{!}}Customer Administrator
{{!}}{{!}}Platform Administration
{{!}}{{!}}Yes
{{!}}{{!}}
{{!}}-
{{!}} style="background:#B0E0E6"{{!}}Reporting Account
{{!}}{{!}}Customer Administrator
{{!}}{{!}}Reporting Administration
{{!}}{{!}}No
{{!}}{{!}}
{{!}}}

{{NoteFormat|<ul><li>Certain types of accounts – as specified in the table – can be configured to use authentication through customer LDAP-compatible directory service.</li>
<li>It is recommended that all accounts for a particular user be created with the same user name and password. The table above outlines the different authentication and authorization systems where separate user accounts need to be created.</li>
<li>The recommended naming convention for user accounts is the following:

<login_name/first_last_name>@<customer_company>, for example: john.bull@acme.com. It is important to include <customer_company> in the user name as unique name domain identifier.</li>
<li>For supervisor/administrator users who need access to the Agent Desktop or Agent Workforce Management interface, the suggested naming convention is the following:
<login_name/first_last_name>@<customer_company>.agent</li></ul>|<style (default)>}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Password Rules
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=User accounts are required to meet the following password rules:

*'''Password Length''' - Must include a minimum of 8 characters.
*'''Password Complexity''' - Must include lowercase, uppercase and a number.
*'''Password Lockout''' - After 5 failed login attempts, the user account is locked for 30 minutes.
*'''Password Changes''' - Must be changed every 90 days.
*'''Password Re-use''' - Cannot re-use any of their last 5 passwords.

===Managing User Passwords===
A user may be configured to set a new password the first they log in, or after a system administrator has reset their password. In this case, the '''Change Password''' dialog box appears.

To change the password, the user must complete the following steps:

#Enter a new password in the '''New Password''' field.
#Enter the same password in the '''Confirm Password''' field.
#Click '''Ok'''.

===Changing a Password===
If configured, a user can change their password at any time, using the following procedure:

#Log in to the user account in Platform Administration.
#:The user’s first name appears in the top header bar of the window.
#Select the first name.
#Click '''Change Password'''.
#In the '''Change Password''' dialog box, enter the current password, enter a new password and confirm the new password.
#Click '''Save'''.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Using Accounts in Applications
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=The table below lists correlation between account types and PureEngage Cloud applications.
{{{!}} class="wikitable"
{{!}}-
!{{!}}'''Application/Account'''
!{{!}}'''Account'''
!{{!}}'''Notes on Provisioning'''
{{!}}-
{{!}}{{!}}Agent Desktop
{{!}}{{!}}Platform Account
{{!}}{{!}}
{{!}}-
{{!}}{{!}}Agent Scripting Administration
{{!}}{{!}}Agent Scripting Account
{{!}}{{!}}Account should be enabled by Genesys for use in this interface
{{!}}-
{{!}}{{!}}Designer
{{!}}{{!}}Platform Account
{{!}}{{!}}
{{!}}-
{{!}}{{!}}Genesys Customer Care
{{!}}{{!}}Customer Care Account
{{!}}{{!}}
{{!}}-
{{!}}{{!}}IVR Administration
{{!}}{{!}}IVR Administration Account
{{!}}{{!}}
{{!}}-
{{!}}{{!}}Outbound
{{!}}{{!}}Genesys Engage Account
{{!}}{{!}}Account should be enabled by Genesys for use in this interface
{{!}}-
{{!}}{{!}}Platform Administration
{{!}}{{!}}Platform Account
{{!}}{{!}}
{{!}}-
{{!}}{{!}}Recording
{{!}}{{!}}Platform Account
{{!}}{{!}}
{{!}}-
{{!}}{{!}}Reporting
{{!}}{{!}}Reporting Account
{{!}}{{!}}
{{!}}-
{{!}}{{!}}Reporting Administration
{{!}}{{!}}Reporting Account
{{!}}{{!}}
{{!}}-
{{!}}{{!}}Training
{{!}}{{!}}No account needed
{{!}}{{!}}
{{!}}-
{{!}}{{!}}Workforce Management
{{!}}{{!}}Platform Account
{{!}}{{!}}Account should be assigned to security group in WFM by customer administrator
{{!}}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}
|product=Draft:PEC-Admin
|urlname=Applications
}}

@@ Line 94: / Line 94: @@
 {{!}} style="text-align:center; background:#8FBC8F"{{!}}'''*'''
 {{!}} style="text-align:center; background:#8FBC8F"{{!}}'''*'''
 {{!}}-
 {{!}}Agent Setup
@@ Line 100: / Line 106: @@
 {{!}} style="text-align:center"{{!}}'''+++'''
 {{!}} style="text-align:center; background:#228B22"{{!}}'''+'''
 {{!}}-
 {{!}}{{!}}Callback

@@ Line 14: / Line 14: @@
 These interfaces are divided into three categories, which you can select by clicking the corresponding category links at the top of the Portal. The categories are:
-'''User interfaces''' – User interfaces are standard Contact Server user interfaces, such as Agent Desktop, Workforce Management, and Reporting. These interfaces can be used by contact-center agents, supervisors, and managers.
+'''User interfaces''' – User interfaces are standard Contact Server user interfaces, such as Agent Workspace, Workforce Management, and Reporting. These interfaces can be used by contact-center agents, supervisors, and managers.
 '''Administration interfaces''' – Administration interfaces can be used by contact-center administrators, supervisors, and managers to configure users and applications based on their roles.
@@ Line 26: / Line 26: @@
 !{{!}}'''Application Description'''
 {{!}}-
-{{!}}{{!}}Agent Desktop
+{{!}}{{!}}Agent Workspace
-{{!}}{{!}}Agent Desktop provides agents and knowledge workers with non-intrusive access to the information, processes, and applications they need to perform their jobs more efficiently.
+{{!}}{{!}}Agent Workspace provides agents and knowledge workers with non-intrusive access to the information, processes, and applications they need to perform their jobs more efficiently.
 {{!}}-
 {{!}}{{!}}Agent Scripting Administration
@@ Line 80: / Line 80: @@
 !{{!}}'''Administrator'''
 {{!}}-
-{{!}}{{!}}Agent Desktop
+{{!}}{{!}}Agent Workspace
 {{!}} style="background:#228B22"{{!}}
 {{!}} style="text-align:center; background:#8FBC8F"{{!}}'''*'''
@@ Line 237: / Line 237: @@
 <login_name/first_last_name>@<customer_company>, for example: john.bull@acme.com. It is important to include <customer_company> in the user name as unique name domain identifier.</li>
-<li>For supervisor/administrator users who need access to the Agent Desktop or Agent Workforce Management interface, the suggested naming convention is the following:
+<li>For supervisor/administrator users who need access to the Agent Workspace or Agent Workforce Management interface, the suggested naming convention is the following:
 <login_name/first_last_name>@<customer_company>.agent</li></ul>|<style (default)>}}
 |Status=No
@@ Line 281: / Line 281: @@
 !{{!}}'''Notes on Provisioning'''
 {{!}}-
-{{!}}{{!}}Agent Desktop
+{{!}}{{!}}Agent Workspace
 {{!}}{{!}}Platform Account
 {{!}}{{!}}

@@ Line 3: / Line 3: @@
 |DisplayName=Applications, roles, and permissions
 |TocName=Applications, roles, and permissions
-|Context=Learn about the applications available in Genesys Engage and who can access them.
+|Context=Learn about the applications available in Genesys Multicloud CX and who can access them.
 |ComingSoon=No
 |Section={{Section
@@ Line 214: / Line 214: @@
 {{!}} style="background:#B0E0E6"{{!}}Outbound Account
 {{!}}{{!}}Genesys
-{{!}}{{!}}Genesys Engage
+{{!}}{{!}}Genesys Multicloud CX
 {{!}}{{!}}No
 {{!}}{{!}}
@@ Line 302: / Line 302: @@
 {{!}}-
 {{!}}{{!}}Outbound
-{{!}}{{!}}Genesys Engage Account
+{{!}}{{!}}Genesys Multicloud CX Account
 {{!}}{{!}}Account should be enabled by Genesys for use in this interface
 {{!}}-

@@ Line 10: / Line 10: @@
 |structuredtext=[[File:GenesysPortal.png]]
-Genesys Portal is the main access point to all Genesys Engage cloud user interfaces (UIs).
+Genesys Portal is the main access point to all Genesys Multicloud CX user interfaces (UIs).
 These interfaces are divided into three categories, which you can select by clicking the corresponding category links at the top of the Portal. The categories are:
@@ Line 185: / Line 185: @@
 |sectionHeading=Account Types
 |alignment=Vertical
-|structuredtext=The following types of accounts are provisioned in Genesys Engage cloud:
+|structuredtext=The following types of accounts are provisioned in Genesys Multicloud CX:
 {{{!}} class="wikitable"
 {{!}}-
@@ Line 274: / Line 274: @@
 |sectionHeading=Using Accounts in Applications
 |alignment=Vertical
-|structuredtext=The table below lists correlation between account types and Genesys Engage cloud applications.
+|structuredtext=The table below lists correlation between account types and Genesys Multicloud CX applications.
 {{{!}} class="wikitable"
 {{!}}-

@@ Line 5: / Line 5: @@
 |Context=Learn about the applications available in Genesys Engage and who can access them.
 |ComingSoon=No
 |Section={{Section
 |sectionHeading=Access to User Interfaces
 |alignment=Vertical
 |structuredtext=[[File:GenesysPortal.png]]
@@ Line 48: / Line 44: @@
 {{!}}{{!}}Outbound Contact is an automated system for creating, modifying, running, and reporting on outbound campaigns for proactive customer contact. Outbound Contact Server (OCS) provides automated dialing and call-progress detection, so that an agent is required only when a customer is connected. OCS also intelligently uses customer data to ensure that campaigns are contacting the right customers, not just a large number of customers.
 {{!}}-
-{{!}}{{!}}Platform Administration
+{{!}}{{!}}Agent Setup
-{{!}}{{!}}Platform Administration helps you to manage your user accounts and configure settings to maintain your contact center. It also provides a dashboard and widgets to see contact-center activities in real-time.
+{{!}}{{!}}Agent Setup helps you to manage your user accounts and configure settings to maintain your contact center.
 {{!}}-
 {{!}}{{!}}Recording
@@ Line 71: / Line 67: @@
 {{!}}{{!}}Workforce Management (WFM) provides tools to enable contact-center managers to better manage their workforce. WFM enables managers to create accurate staffing plans that take into account projected contact volumes and average handle times, as well as the various skills and skill levels of the agent population. Contact center managers can achieve these goals, by using WFM's advanced forecasting, scheduling, and real-time adherence capabilities.
 {{!}}}
 |Status=No
 }}{{Section
 |sectionHeading=Role Access
 |alignment=Vertical
 |structuredtext=Access to Genesys Portal applications is provided based on the following user roles:
 {{{!}} class="wikitable"
@@ Line 190: / Line 181: @@
 '''+++''' - This role is not defined within Agent Setup.|<style (default)>}}
 |Status=No
 }}{{Section
 |sectionHeading=Account Types
 |alignment=Vertical
 |structuredtext=The following types of accounts are provisioned in Genesys Engage cloud:
 {{{!}} class="wikitable"
@@ Line 253: / Line 239: @@
 <li>For supervisor/administrator users who need access to the Agent Desktop or Agent Workforce Management interface, the suggested naming convention is the following:
 <login_name/first_last_name>@<customer_company>.agent</li></ul>|<style (default)>}}
 |Status=No
 }}{{Section
 |sectionHeading=Password Rules
-|anchor=
+|anchor=pwd
 |alignment=Vertical
 |structuredtext=User accounts are required to meet the following password rules:
@@ Line 288: / Line 270: @@
 #In the '''Change Password''' dialog box, enter the current password, enter a new password and confirm the new password.
 #Click '''Save'''.
 |Status=No
 }}{{Section
 |sectionHeading=Using Accounts in Applications
 |alignment=Vertical
 |structuredtext=The table below lists correlation between account types and Genesys Engage cloud applications.
 {{{!}} class="wikitable"
@@ Line 352: / Line 329: @@
 {{!}}{{!}}Account should be assigned to security group in WFM by customer administrator
 {{!}}}
 |Status=No
 }}

@@ Line 199: / Line 199: @@
 |Media=
 |image=
-|structuredtext=The following types of accounts are provisioned in Genesys PureEngage Cloud:
+|structuredtext=The following types of accounts are provisioned in PureEngage Cloud:
 {{{!}} class="wikitable"
 {{!}}-

@@ Line 94: / Line 94: @@
 {{!}} style="text-align:center; background:#8FBC8F"{{!}}'''*'''
 {{!}} style="text-align:center; background:#8FBC8F"{{!}}'''*'''
 {{!}}-
 {{!}}{{!}}Agent Scripting Administration
@@ Line 177: / Line 183: @@
 '''****''' - Agents only have the ability to change their own password in Platform Administration.
-'''*****''' - Agents work on a different UI from Supervisors, Managers, and Administrators.|<style (default)>}}
+'''*****''' - Agents work on a different UI from Supervisors, Managers, and Administrators.
 |structuredtextwide=
 |FAQHeading=