PEC-AS/Current/ManageCC/View audit trail - Revision history

Lakshmi.Krishnamurthy.IX: Published

2022-02-24T10:32:25Z

Published

Monique.gionet@genesys.com: Published

2021-01-27T14:02:58Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:35Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:02Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

2020-06-08T17:41:42Z

Published

New page

{{Article
|Standalone=No
|DisplayName=View audit trail
|TocName=View audit trail
|Context=The Audit Trail, located in the '''Audit''' section, details the actions taken in your Agent Setup application, including update, delete, import, login, and logout activities.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Agent Setup
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext={{NoteFormat|There are currently no limits placed on the number of audit logs or how long they are kept in the Audit Trail.}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=AS_AuditScreen_GAPI20783.png
|structuredtext=The summary table on the Audit tab contains an entry for every action taken in the application. The table lists the following details:

*Username - Of the user who made the change.
*Action - The type of action made. See a description of each action in the table below.
*Message - Specific details about the action. This could be the exact file name of an imported file or the name of a skill that was updated or created.
*Date & Time - The date and time that the action took place.
*Refresh - Updates/refreshes the audit search results.
*Download Audit Data - Exports the audit logs to .xlsx files.

If you click on any entry within this summary table, a new '''Audit complete information''' window appears. It lists the details outlined above and includes the '''Audit Record''' ID.
|structuredtextwide=Each action type is documented in the table below. Note that an 'object' can mean an agent, an agent group, a skill, or a transaction.

{{{!}}
!Action
!Description
{{!}}-
{{!}}LOGIN
{{!}}A user (identified by a username) has logged in. The Message field specifies the following information about the user who logged in:

*Username
*User ID
*Contact Center ID
*The action (login), including any applicable reason or error.
{{!}}-
{{!}}LOGOUT
{{!}}A user (identified by a username) has logged out. The Message field specifies the following information about the user who logged out:

*Username
*User ID
*Contact Center ID
*The action (login), including any applicable reason or error.
{{!}}-
{{!}}CREATED
{{!}}An object was created (for example, a new agent).
{{!}}-
{{!}}DELETED
{{!}}An object was deleted (for example, an agent).
{{!}}-
{{!}}UPDATED
{{!}}An object was updated. If, for example, an agent was added to an agent group, this entry identifies the user who made the update and the name of the user added to the group.
{{!}}-
{{!}}IMPORT
{{!}}A file was imported. The Message field specifies the name of the file that was imported.
{{!}}-
{{!}}}
|FAQHeading=
|Status=No
}}
}}

@@ Line 60: / Line 60: @@
 {{!}}IMPORT
 {{!}}A file was imported. The Message field specifies the name of the file that was imported.
 {{!}}-
 {{!}}}

@@ Line 8: / Line 8: @@
 |Role=Administrator
 |Application=Agent Setup
 |Section={{Section
 |alignment=Vertical
-|Media=
+|structuredtext={{NoteFormat|All Users who have the required roles and permissions set in {{Link-SomewhereInThisVersion|manual=ManageCC|topic=Access_groups}} can perform these tasks.|2}}
-|image=
+{{NoteFormat|There are currently no limits placed on the number of audit logs or how long they are kept in the Audit Trail.}}
 |Status=No
 }}{{Section
 |alignment=Horizontal
 |Media=Image
@@ Line 70: / Line 62: @@
 {{!}}-
 {{!}}}
 |Status=No
 }}
 }}

@@ Line 5: / Line 5: @@
 |Context=The Audit Trail, located in the '''Audit''' section, details the actions taken in your Agent Setup application, including update, delete, import, login, and logout activities.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Agent Setup

PEC-AS/Current/ManageCC/View audit trail - Revision history

Lakshmi.Krishnamurthy.IX: Published

Monique.gionet@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"