PEC-AS/Current/ManageCC/Statistics options - Revision history

Mwest: Text replacement - "Agent Desktop" to "Agent Workspace"

2022-08-16T13:51:40Z

Text replacement - "Agent Desktop" to "Agent Workspace"

Monique.gionet@genesys.com: Published

2021-02-04T15:19:07Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:12Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:09Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

2020-06-08T17:37:37Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Statistics options
|TocName=Statistics options
|Context=Configure general statistics options in Agent Setup.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Agent Setup
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=ASStatisticsOptions.png
|structuredtext=In the '''Statistics''' section of the '''Contact Center Settings''' page, you can configure the following options:

*'''Default Statistics displayed''' specifies the statistics displayed in the Agent Desktop menu bar. The statistic specified by this option is the name of a section containing the statistic definition or the statistic object.
*'''Refresh Time''' defines the frequency of notification (in seconds) for statistics.
*'''Time for Statistics Reset''' specifies the time that you want agent and call center statistics to be reset in Agent Desktop. Indicate the time using UTC time in 24-hour format. For example, PDT midnight is 7AM in UTC and should be specified as <tt>7:00</tt>.
*'''Maximum quantity of Gadget Statistics displayed''' specifies the quantity of statistics displayed.
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 14: / Line 14: @@
 |structuredtext=In the '''Statistics''' section of the '''Contact Center Settings''' page, you can configure the following options:
-*'''Default Statistics displayed''' specifies the statistics displayed in the Agent Desktop menu bar. The statistic specified by this option is the name of a section containing the statistic definition or the statistic object.
+*'''Default Statistics displayed''' specifies the statistics displayed in the Agent Workspace menu bar. The statistic specified by this option is the name of a section containing the statistic definition or the statistic object.
 *'''Refresh Time''' defines the frequency of notification (in seconds) for statistics.
-*'''Time for Statistics Reset''' specifies the time that you want agent and call center statistics to be reset in Agent Desktop. Indicate the time using UTC time in 24-hour format. For example, PDT midnight is 7AM in UTC and should be specified as <tt>7:00</tt>.
+*'''Time for Statistics Reset''' specifies the time that you want agent and call center statistics to be reset in Agent Workspace. Indicate the time using UTC time in 24-hour format. For example, PDT midnight is 7AM in UTC and should be specified as <tt>7:00</tt>.
 *'''Maximum quantity of Gadget Statistics displayed''' specifies the quantity of statistics displayed.
 |Status=No
 }}
 }}

@@ Line 8: / Line 8: @@
 |Role=Administrator
 |Application=Agent Setup
 |Section={{Section
 |alignment=Horizontal
 |Media=Image
-|image=ASStatisticsOptions.png
+|image=AS_Statistics_GAPI-26231.png
 |structuredtext=In the '''Statistics''' section of the '''Contact Center Settings''' page, you can configure the following options:
@@ Line 21: / Line 18: @@
 *'''Time for Statistics Reset''' specifies the time that you want agent and call center statistics to be reset in Agent Desktop. Indicate the time using UTC time in 24-hour format. For example, PDT midnight is 7AM in UTC and should be specified as <tt>7:00</tt>.
 *'''Maximum quantity of Gadget Statistics displayed''' specifies the quantity of statistics displayed.
 |Status=No
 }}
 }}

@@ Line 5: / Line 5: @@
 |Context=Configure general statistics options in Agent Setup.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Agent Setup

PEC-AS/Current/ManageCC/Statistics options - Revision history

Mwest: Text replacement - "Agent Desktop" to "Agent Workspace"

Monique.gionet@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"