PEC-AS/Current/ManageCC/Standard Response Library options - Revision history

Mwest: Text replacement - "Agent Desktop" to "Agent Workspace"

2022-08-16T13:50:25Z

Text replacement - "Agent Desktop" to "Agent Workspace"

Monique.gionet@genesys.com: Published

2021-01-27T19:14:38Z

Published

Monique.gionet@genesys.com: Published

2021-01-27T18:31:27Z

Published

Mgionet: Published

2020-09-17T16:06:56Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:59Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Jumunn: Published

2020-07-16T17:39:29Z

Published

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:32Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

2020-06-08T17:37:00Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Standard responses
|TocName=Standard responses
|Context=Enable standard responses for agents.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Agent Setup
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=ASStandardResponseOptions2.png
|structuredtext=In the '''Standard Response Library''' section, you can enable or disable the Standard Response Library and the ability to Quick Search within the library. You can also apply a filter to specify what response categories are available to the agent in Agent Desktop.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=ASStandardResponseOptions_GAPI21275.png
|structuredtext=In the '''Standard Response''' section, you can specify custom field codes, such as agent nicknames, roles, departments, and email signatures.
You can format custom field codes to represent agent attributes using <tt>Agent.<CustomAgentAttr></tt>, or any custom attribute by dropping the agent modifier and using <tt><CustomFieldCode></tt>. Enter a '''Display Name''' and the corresponding '''Value''' for each field code.
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 16: / Line 16: @@
 |Media=Image
 |image=ASStandardResponseOptions2.png
-|structuredtext=In the '''Standard Response Library''' section, you can enable or disable the Standard Response Library and the ability to Quick Search within the library. You can also apply a filter to specify what response categories are available to the agent in Agent Desktop.
+|structuredtext=In the '''Standard Response Library''' section, you can enable or disable the Standard Response Library and the ability to Quick Search within the library. You can also apply a filter to specify what response categories are available to the agent in Agent Workspace.
 {{NoteFormat|

@@ Line 9: / Line 9: @@
 |Application=Agent Setup
 |Section={{Section
 |alignment=Horizontal
 |Media=Image

@@ Line 13: / Line 13: @@
 |image=ASStandardResponseOptions2.png
 |structuredtext=In the '''Standard Response Library''' section, you can enable or disable the Standard Response Library and the ability to Quick Search within the library. You can also apply a filter to specify what response categories are available to the agent in Agent Desktop.
 |Status=No
 }}{{Section

@@ Line 5: / Line 5: @@
 |Context=Enable standard responses for agents.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Agent Setup

@@ Line 24: / Line 24: @@
 |alignment=Horizontal
 |Media=Image
-|image=ASStandardResponseOptions_GAPI21275.png
+|image=ASStandardResponseOptions_GAPI20782.png
 |structuredtext=In the '''Standard Response''' section, you can specify custom field codes, such as agent nicknames, roles, departments, and email signatures.
 You can format custom field codes to represent agent attributes using <tt>Agent.<CustomAgentAttr></tt>, or any custom attribute by dropping the agent modifier and using <tt><CustomFieldCode></tt>. Enter a '''Display Name''' and the corresponding '''Value''' for each field code.
 |structuredtextwide=
 |FAQHeading=

PEC-AS/Current/ManageCC/Standard Response Library options - Revision history

Mwest: Text replacement - "Agent Desktop" to "Agent Workspace"

Monique.gionet@genesys.com: Published

Monique.gionet@genesys.com: Published

Mgionet: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Jumunn: Published

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"