Mwest: Text replacement - "Agent Desktop" to "Agent Workspace"

2022-08-16T13:55:33Z

Text replacement - "Agent Desktop" to "Agent Workspace"

Jerickso: Published

2020-06-08T17:41:22Z

Published

New page

{{ArticleUnstructured
|PageType=
|DisplayName=Service Client options
|TocName=Service client options
|Context=Learn about the Service Client options available in Agent Setup.
|Application=Agent Setup
|Role=Administrator
|ComingSoon=No
}}
Before using the {{Link-AnywhereElse|product=PEC-Developer|version=Current|manual=SCAPI}} to customize how your web application or website integrates with Agent Desktop, first set the Service Client options in Agent Setup.

In the '''Service Client''' section of the '''Contact Center Settings''' page, configure the following options:

{{Section
|sectionHeading=
|Type=Structured|gif=No|anchor=|alignment=Vertical|structuredtext=[[File:ASServiceClient2.png]]

* '''Block Mark Done Timeout''' specifies the duration of timeout in milliseconds. This timeout duration is started by the function <tt>interaction.blockMarkdone()</tt>.
* '''List of User Data Read Allowed''' specifies the list of keys that can be read in the user data. This applies to the UserData property of the interaction object returned by a function or an event.
* '''List of User Data Write Allowed''' specifies the list of keys that can be written to when using functions <tt>interaction.setUserData()</tt> and <tt>interaction.deleteUserData()</tt>.
* '''Auto Login''' returns an agent to their previous state if they are unexpectedly logged out of Agent Desktop.
}}

@@ Line 8: / Line 8: @@
 |ComingSoon=No
 }}
-Before using the {{Link-AnywhereElse|product=PEC-Developer|version=Current|manual=SCAPI}} to customize how your web application or website integrates with Agent Desktop, first set the Service Client options in Agent Setup.
+Before using the {{Link-AnywhereElse|product=PEC-Developer|version=Current|manual=SCAPI}} to customize how your web application or website integrates with Agent Workspace, first set the Service Client options in Agent Setup.
 In the '''Service Client''' section of the '''Contact Center Settings''' page, configure the following options:
@@ Line 20: / Line 20: @@
 * '''List of User Data Read Allowed''' specifies the list of keys that can be read in the user data. This applies to the UserData property of the interaction object returned by a function or an event.
 * '''List of User Data Write Allowed''' specifies the list of keys that can be written to when using functions <tt>interaction.setUserData()</tt> and <tt>interaction.deleteUserData()</tt>.
-* '''Auto Login''' returns an agent to their previous state if they are unexpectedly logged out of Agent Desktop.
+* '''Auto Login''' returns an agent to their previous state if they are unexpectedly logged out of Agent Workspace.
 }}

PEC-AS/Current/ManageCC/Service Client options - Revision history

Mwest: Text replacement - "Agent Desktop" to "Agent Workspace"

Jerickso: Published