PEC-AS/Current/ManageCC/Routing management - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:10Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:37Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-08T17:54:50Z

Published

Bgrenon: Published

2020-06-08T17:53:45Z

Published

Jerickso: Published

2020-06-08T17:43:17Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Routing
|TocName=Routing
|Context=While {{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=GetStarted|display text=Designer}} handles most routing tasks, you manage your routing points and virtual queues in Agent Setup.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Agent Setup
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=ASRoutingPoint.png
|structuredtext=The '''Routing Manager''' section on the '''Contact Center Settings''' allows you to view your '''Routing Points''' and your '''Virtual Queues''', as well as create '''DN Groups''' for both.

In the '''Routing Point''' and '''Virtual Queue''' sections, the '''Alias''' name for each line is editable; however all other fields are read only.

You can also filter both lists by '''Number''', '''Alias''', or '''Switch'''.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=DN Groups
|anchor=
|alignment=Horizontal
|Media=Image
|image=ASDNGroups.png
|structuredtext=In the '''DN Groups''' section, you can group your Routing Points and Virtual Queues for display in {{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=RealTimeReporting}} and to simplify the on-boarding of new agent and business groups.

To create a new DN group, select an existing Folder or create a new one, enter the DN group name, and select the group type before clicking '''Add'''.

Once you have created a new DN group, select it from the list and begin adding DNs (directory numbers) to the group. You can add DNs by dragging and dropping, selecting one or more and clicking '''Add''', or by clicking on the arrow that pops up when you hover over an available DN. You can remove a DN from a group by clicking the '''X''' that pops up when you hover over that DN.
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

← Older revision		Revision as of 17:54, June 8, 2020
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	}}		}}
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 |Context=While {{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=GetStarted|display text=Designer}} handles most routing tasks, you manage your routing points and virtual queues in Agent Setup.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Agent Setup

← Older revision		Revision as of 17:53, June 8, 2020
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	}}		}}
	}}		}}
		+

PEC-AS/Current/ManageCC/Routing management - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

Bgrenon: Published

Jerickso: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"