https://all.docs.genesys.com/index.php?action=history&feed=atom&title=PEC-AS%2FCurrent%2FManageCC%2FRecording_options 2026-05-23T00:49:16Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=PEC-AS/Current/ManageCC/Recording_options&diff=45772&oldid=prev 2020-06-08T17:43:16Z

<p>Published</p> <p><b>New page</b></p><div>{{Article<br /> |Standalone=No<br /> |DisplayName=Recording options<br /> |TocName=Recording options<br /> |Context=Learn how to enable recording options in Agent Setup.<br /> |ComingSoon=No<br /> |Role=Administrator<br /> |Application=Agent Setup<br /> |Prereq=<br /> |Section={{Section<br /> |sectionHeading=<br /> |anchor=<br /> |alignment=Horizontal<br /> |Media=Image<br /> |image=ASRecordingOptions.png<br /> |structuredtext=In the '''Recording''' section, you can configure the following options:<br /> <br /> *'''Call Recording''' sets the agent's desktop to record all voice interactions.<br /> *'''Screen Recording''' sets the agent's desktop to record all screen interactions.<br /> *'''Can Start Call Recording''' allows the agent to start an active recording.<br /> *'''Can Pause Call Recording''' allows the agent to pause an active recording.<br /> *'''Can Resume Call Recording''' allows the agent to resume an active recording.<br /> *'''Can Stop Call Recording''' allows the agent to stop an active recording.<br /> |structuredtextwide=<br /> |FAQHeading=<br /> |Status=No<br /> }}<br /> }}</div>

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