PEC-AS/Current/ManageCC/Platform administration - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:35Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:30Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

2020-06-25T00:37:00Z

Published

Jerickso: Published

2020-06-08T17:37:24Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Platform administration
|TocName=Platform administration
|Context=Most of the functionality in the Platform Administration application has moved to Agent Setup, which offers a superior user interface and new functionality. A few functions remain available only in Platform Administration.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Agent Setup, Designer, Platform Administration
|Prereq=
|Section={{Section
|sectionHeading=Functions in Platform Administration
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=While most administrative functions now appear in Agent Setup, you must still use Platform Administration if you need to perform the following actions:

*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Access_groups}}
*{{Link-SomewhereInThisVersion|manual=ManageCC|topic=Roles}}
*{{Link-SomewhereInThisVersion|manual=Administrator|topic=DN|display text=Manage DNs}}
*{{Link-SomewhereInThisVersion|manual=Administrator|topic=VQs|display text=Manage Virtual Queues}}
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=RTRUserAccess|anchor=custom|display text=Customize Pulse dashboards}}
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Voicemail}}

Your contact center comes preconfigured with roles and access groups that determine the access structure, so that you don't have to assign specific privileges to each user. You can control access by assigning access groups to {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=users}} and {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agent_groups|display text=agent groups}} in Agent Setup.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Functions in Agent Setup and Designer
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=Functions formerly performed in Platform Administration that are now performed in Agent Setup include:

*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Agent/user creation}}, including administrator accounts and agent accounts for supervisors
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agent_groups|display text=agent groups and virtual agent groups}}
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills|display text=Skills}}
*Agent desktop customization, including {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=External_URLs|display text=web content}}, {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Work_with_Global_Favorites|display text=global favorites}}, and {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Caller_ID|display text=caller ID}}.

Functions formerly performed in Platform Administration that are now performed in Designer include business attributes and attribute values, which are now options offered within routing structures, such as:

*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=BusinessObjectsBar|display text=Business controls}}
*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=MediaResources|display text=Media resources}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=Most of the functionality in the Platform Administration application has moved to Agent Setup, which offers a superior user interface and new functionality. A few functions remain available only in Platform Administration.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Agent Setup, Designer, Platform Administration

@@ Line 19: / Line 19: @@
 *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Access_groups}}
 *{{Link-SomewhereInThisVersion|manual=ManageCC|topic=Roles}}
-*{{Link-SomewhereInThisVersion|manual=Administrator|topic=DN|display text=Manage DNs}}
+*{{Link-SomewhereInThisVersion|manual=ManageCC|topic=DNs|display text=Manage DNs}}
-*{{Link-SomewhereInThisVersion|manual=Administrator|topic=VQs|display text=Manage Virtual Queues}}
+*{{Link-SomewhereInThisVersion|manual=ManageCC|topic=VQs|display text=Manage Virtual Queues}}
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT|topic=RTRUserAccess|anchor=custom|display text=Customize Pulse dashboards}}
 *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Voicemail}}
@@ Line 37: / Line 37: @@
 *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Agent/user creation}}, including administrator accounts and agent accounts for supervisors
-*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agent_groups|display text=agent groups and virtual agent groups}}
+*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agent_groups|display text=Agent groups and virtual agent groups}}
 *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills|display text=Skills}}
-*Agent desktop customization, including {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=External_URLs|display text=web content}}, {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Work_with_Global_Favorites|display text=global favorites}}, and {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Caller_ID|display text=caller ID}}.
+*Agent desktop customization, including {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=External_URLs|display text=web content}}, {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Work_with_Global_Favorites|display text=global favorites}}, and {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Caller_ID|display text=caller ID}}
 Functions formerly performed in Platform Administration that are now performed in Designer include business attributes and attribute values, which are now options offered within routing structures, such as:

PEC-AS/Current/ManageCC/Platform administration - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

Jerickso: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"