PEC-AS/Current/ManageCC/Interaction history advanced search - Revision history

Mwest: Text replacement - "Agent Desktop" to "Agent Workspace"

2022-08-16T13:56:35Z

Text replacement - "Agent Desktop" to "Agent Workspace"

Monique.gionet@genesys.com: Published

2021-03-25T17:57:25Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:37Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:39Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

2020-06-08T17:42:22Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Interaction history advanced search
|TocName=Interaction history advanced search
|Context=Configure search for interaction history so agents can find previous interactions in Agent Desktop.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Agent Setup
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=
|alignment=Horizontal
|Media=Image
|image=ASSearchOptions.png
|structuredtext=In the ''' Interaction History Advanced Search''' section, you can configure the following options:

*'''Can Search all Interactions''' allows an agent to search among all interactions.
*'''Can Advanced Search all Interactions''' allows an agent to conduct an advanced search among all interactions.
*'''Can Filter all Interactions''' allows an agent to filter all interactions.
*'''All Interactions Quick Search Attributes''' specifies the interaction attributes used to search interactions in quick search mode of the Interaction Search view.
*'''History Search Attributes''' specifies the list of interaction attributes an agent can use in the Advanced Search mode of the Contact History, My History and Interaction Search views.
*: Search attributes include Subject, Start/End Date, Status, Contact, From Address, Phone Number, Released Date, Sent Date, Notes, and Interaction Type.
*'''Date Search Types''' specifies the search types available to search the contact database by date. Types include On, On or After, Before, and Between.
*'''All Interactions Displayed Columns''' specifies the interaction attributes displayed in the result list of the Interaction Search view.
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 3: / Line 3: @@
 |DisplayName=Interaction history advanced search
 |TocName=Interaction history advanced search
-|Context=Configure search for interaction history so agents can find previous interactions in Agent Desktop.
+|Context=Configure search for interaction history so agents can find previous interactions in Agent Workspace.
 |ComingSoon=No
 |Platform=GenesysEngage-cloud

@@ Line 8: / Line 8: @@
 |Role=Administrator
 |Application=Agent Setup
 |Section={{Section
 |alignment=Horizontal
 |Media=Image
-|image=ASSearchOptions.png
+|image=InteractionHistoryAdvancedSearch_March2021_GAPI-26353.png
 |structuredtext=In the ''' Interaction History Advanced Search''' section, you can configure the following options:
@@ Line 22: / Line 19: @@
 *'''All Interactions Quick Search Attributes''' specifies the interaction attributes used to search interactions in quick search mode of the Interaction Search view.
 *'''History Search Attributes''' specifies the list of interaction attributes an agent can use in the Advanced Search mode of the Contact History, My History and Interaction Search views.
-*: Search attributes include Subject, Start/End Date, Status, Contact, From Address, Phone Number, Released Date, Sent Date, Notes, and Interaction Type.
+*:Search attributes include Subject, Start/End Date, Status, Contact, From Address, Phone Number, Released Date, Sent Date, Notes, and Interaction Type.
 *'''Date Search Types''' specifies the search types available to search the contact database by date. Types include On, On or After, Before, and Between.
 *'''All Interactions Displayed Columns''' specifies the interaction attributes displayed in the result list of the Interaction Search view.
-|structuredtextwide=
+*'''Allow Unanswered Outbound Call''' specifies an interaction is created in the Universal Contact Server database, even if the outbound call is unanswered by the customer.
 |Status=No
 }}
 }}

PEC-AS/Current/ManageCC/Interaction history advanced search - Revision history

Mwest: Text replacement - "Agent Desktop" to "Agent Workspace"

Monique.gionet@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"