PEC-AS/Current/ManageCC/Dispositions - Revision history

Mwest: Text replacement - "Agent Desktop" to "Agent Workspace"

2022-08-16T13:54:08Z

Text replacement - "Agent Desktop" to "Agent Workspace"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:22Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:54Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

2020-06-08T17:37:12Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Dispositions
|TocName=Dispositions
|Context=Manage ''Dispositions'', which are descriptions of the final outcome of a call.
|ComingSoon=No
|Platform=PureEngage
|Role=Administrator
|Application=Agent Setup
|Prereq=
|Section={{Section
|sectionHeading=
|anchor=Dispositions
|alignment=Vertical
|Media=
|image=
|structuredtext=On the '''Dispositions''' page, you can create a list of Disposition options to be displayed when an agent makes an outbound call or transfer. These codes are used to flag calls for reporting purposes.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Creating a shareable Disposition business attribute
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=Dispositions can be used as shareable business attributes for agents, agent groups, and the global contact center. To view an article about how to create shareable business attributes, see {{Link-SomewhereInThisVersion|manual=ManageCC|topic=Business_attributes}}.

{{NoteFormat|
* To view an example of Disposition options in Agent Desktop, see {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVoice|anchor=dispo|display text=What do I do at the end of a call?}}.
* In the table of configured Dispositions, in addition to selecting and adding Dispositions, you can also filter items using the '''Quick Filter''' field and delete a Disposition.|2}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Selecting a disposition
|anchor=
|alignment=Horizontal
|Media=Image
|image=ASManageDisposition.png
|structuredtext=<ol>
<li>Select a business attribute:</li>
<ol type="a">
<li> Select the folder you want to view from the '''Folder''' drop-down list box.</li>
<li> Click the second drop-down list box and select the business attribute for the Disposition.
<p>You can consider a business attribute to be the container that holds a list of Dispositions that have a common theme. </p>
</li>
</ol>

<li> Select a Disposition from the list.
</li>
</ol>
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Adding a disposition
|anchor=
|alignment=Horizontal
|Media=Image
|image=ASAddDisposition.png
|structuredtext=#Select the folder you want to view from the '''Folder''' drop-down list box.
#Click the second drop-down list box and select the business attribute into which you want to add the Disposition.
#Click '''Add'''.
#Type the '''Name''' and '''Display Name''' for the new Disposition.
|structuredtextwide={{NoteFormat|To add a new folder to the list, you can do one of the following:
* Click '''Add Folder'''; or
* To add a subfolder, click the '''Folder''' drop-down list box, select a folder, and then click the '''Add folder''' icon.|2}}
|FAQHeading=
|Status=No
}}
}}

@@ Line 28: / Line 28: @@
 {{NoteFormat|
-* To view an example of Disposition options in Agent Desktop, see {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVoice|anchor=dispo|display text=What do I do at the end of a call?}}.
+* To view an example of Disposition options in Agent Workspace, see {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVoice|anchor=dispo|display text=What do I do at the end of a call?}}.
 * In the table of configured Dispositions, in addition to selecting and adding Dispositions, you can also filter items using the '''Quick Filter''' field and delete a Disposition.|2}}
 |structuredtextwide=

@@ Line 5: / Line 5: @@
 |Context=Manage ''Dispositions'', which are descriptions of the final outcome of a call.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=Administrator
 |Application=Agent Setup

PEC-AS/Current/ManageCC/Dispositions - Revision history

Mwest: Text replacement - "Agent Desktop" to "Agent Workspace"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"