Mgionet: Published

2020-08-11T19:49:46Z

Published

Jerickso: Published

2020-06-08T17:39:09Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Create and manage agent skills
|Application=Agent Setup
|Role=Administrator
|TocName=Create and manage agent skills
|ComingSoon=No
|Context=Create, organize, and assign skills to agents.
|Section={{Section
|alignment=Horizontal
|image=ASSkills.png
|Media=Image
|structuredtext=''Skills'' are an agent's knowledge of a particular subject that might be required in an interaction, such as language skills. They can also be used for routing purposes.

To add a skill:

#Click '''Add'''.
#Type a name in the '''Name''' field.

You can also organize skills into folders. If needed, select [[File:Umgr icon addFolder.png|link=]] '''Add Folder''' to create a new folder.
|Status=No
}}
}}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Create  and manage agent skills
 |TocName=Create and manage agent skills
 |ComingSoon=No
-|Context=Create, organize, and assign skills to agents.
+|Role=Administrator
 |Section={{Section
 |alignment=Horizontal
 |image=ASSkills.png
 |structuredtext=''Skills'' are an agent's knowledge of a particular subject that might be required in an interaction, such as language skills. They can also be used for routing purposes.
@@ Line 19: / Line 19: @@
 You can also organize skills into folders. If needed, select [[File:Umgr icon addFolder.png|link=]] '''Add Folder''' to create a new folder.
 |Status=No
 }}
 }}

PEC-AS/Current/ManageCC/Create skills - Revision history

Mgionet: Published

Jerickso: Published