PEC-AS/Current/ManageCC/Create agent states - Revision history

Monique.gionet@genesys.com: Published

2021-03-24T19:36:25Z

Published

Monique.gionet@genesys.com: Published

2020-12-18T13:20:04Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:23Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:17Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

2020-06-08T17:36:58Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Create and manage custom agent states
|Application=Agent Setup
|Role=Administrator
|TocName=Create custom agent states
|Platform=PureEngage
|ComingSoon=No
|Context=Custom agent states enable you to tailor agent states to fit your business needs.
|Section={{Section
|alignment=Horizontal
|image=ASCustomAgentStates2.png
|Media=Image
|structuredtext=On the '''Custom Agent States''' tab, you can add custom agent states that an agent can select for After Call Work and Not Ready reasons.

You can organize custom agent states into folders. When you select the '''Folder''' option, a drop-down list box is displayed where you can select a folder or click the add folder icon [[File:Umgr icon addFolder.png|link=]] to create a new folder.

Once you have selected the folder, enter an appropriate '''Display Name''' (example: ''Lunch Break'') and a relevant '''Code''' that is unique.
|Status=No
}}
}}

@@ Line 10: / Line 10: @@
 |Section={{Section
 |alignment=Horizontal
-|Media=Image
+|Media=Video
-|image=ASCustomAgentStates2.png
+|image=528490887
 |structuredtext=On the '''Custom Agent States''' tab, you can add custom agent states that an agent can select for After Call Work and Not Ready reasons. {{NoteFormat|Custom Agent States only displays existing '''Not Ready''' codes created under the {{Link-SomewhereInThisVersion|manual=ManageCC|topic=CC_options_overview|display text=Contact Center Settings}}.}}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Create and manage custom agent states
 |TocName=Create custom agent states
 |Platform=GenesysEngage-cloud
-|ComingSoon=No
+|Role=Administrator
-|Context=Custom agent states enable you to tailor agent states to fit your business needs.
+|Application=Agent Setup
 |Section={{Section
 |alignment=Horizontal
 |image=ASCustomAgentStates2.png
-|Media=Image
+|structuredtext=On the '''Custom Agent States''' tab, you can add custom agent states that an agent can select for After Call Work and Not Ready reasons. {{NoteFormat|Custom Agent States only displays existing '''Not Ready''' codes created under the {{Link-SomewhereInThisVersion|manual=ManageCC|topic=CC_options_overview|display text=Contact Center Settings}}.}}
 You can organize custom agent states into folders. When you select the '''Folder''' option, a drop-down list box is displayed where you can select a folder or click the add folder icon [[File:Umgr icon addFolder.png|link=]] to create a new folder.

PEC-AS/Current/ManageCC/Create agent states - Revision history

Monique.gionet@genesys.com: Published

Monique.gionet@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Jerickso: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"