PEC-AS/Current/ManageCC - Revision history

Lakshmi.Krishnamurthy.IX: Published

2022-04-27T10:49:57Z

Published

Monique.gionet@genesys.com: Published

2021-03-25T17:54:20Z

Published

Barry.grenon@genesys.com: Published

2021-01-27T20:14:41Z

Published

Jerickso: Published

2020-06-08T17:30:06Z

Published

New page

{{MintyDocsManual
|product=Draft:PEC-AS
|version=Current
|manual=ManageCC
|alternateforms=Form:ArticleUnstructured, Form:GetStarted, Form:TaskSummary
|displayname=Manage your Contact Center in Agent Setup
|pagination=no
|topicslist=* -Get started
** Getting started
* -Agent Setup basics
** Templates
** Business attributes
** Bulk operations
** Routing management
** Hierarchy
** CC options overview
** Onboarding scenario
** View audit trail
** Transactions
* -Configure interaction channels
** Multi-channel
** ASCapRules
** Channels options
*** Chat options
*** Email options
*** Facebook options
*** Outbound options
*** Twitter options
*** Voice options
*** Workitem options
** My Channels options
* -Create and manage users
** Agent options overview
** Create agents
** Export agent accounts
** Create agent groups
** Create skills
** Create agent states
* -Configure login options
** Global Login
** Single Sign-On
* -Configure interaction applications
** Voicemail
** Genesys Softphone
** Email addresses and mailboxes
* -Manage routing options
* -Configure interaction settings
** Case and toast data
** Caller ID
* -Configure and manage contacts
** Contacts
** Work with Global Favorites
** Interaction history advanced search
* -Enable access to standard responses and resources
** Standard Response Library options
** External URLs
** Feedback
* -Configure wrap-up options
** Dispositions
* -Manage statistics
** Statistics options
** Agent and contact center statistics
* -Desktop Options
** Supervisor options
** Recording options
** Service Client options
* -Gplus Salesforce
** Salesforce options
* -Platform administration
** Platform administration
** Access groups
** Roles
** VQs
** DNs
|topicslistpage=
|defaultform=Form:Article
|inherit=no
|Auto=Auto list
}}

@@ Line 3: / Line 3: @@
 |version=Current
 |manual=ManageCC
 |alternateforms=Form:ArticleUnstructured, Form:GetStarted, Form:TaskSummary
 |displayname=Manage your Contact Center in Agent Setup
 |pagination=no
 |topicslist=* -Get started
@@ Line 72: / Line 70: @@
 * -Gplus Salesforce
 ** Salesforce options
 * -Platform administration
 ** Platform administration
@@ Line 78: / Line 79: @@
 ** VQs
 ** DNs
 |Auto=Auto list
 }}
 {{Article}}

@@ Line 5: / Line 5: @@
 |alternateforms=Form:ArticleUnstructured, Form:GetStarted, Form:TaskSummary
 |displayname=Manage your Contact Center in Agent Setup
 |pagination=no
 |topicslist=* -Get started
@@ Line 37: / Line 38: @@
 ** Create skills
 ** Create agent states
 * -Configure login options
 ** Global Login
 ** Single Sign-On
 * -Configure interaction applications
 ** Voicemail
 ** Genesys Softphone
@@ Line 73: / Line 76: @@
 ** VQs
 ** DNs
 |Auto=Auto list
 }}