PEC-AS - Revision history

Mwest: Text replacement - "Agent Desktop" to "Agent Workspace"

2022-08-16T13:50:06Z

Text replacement - "Agent Desktop" to "Agent Workspace"

Bgrenon: Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX"

2022-01-17T20:47:14Z

Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX"

Monique.gionet@genesys.com: Published

2021-06-30T21:33:07Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:33Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Bgrenon: Published

2020-07-15T13:39:46Z

Published

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:09Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mgionet: Published

2020-06-09T12:30:20Z

Published

Mgionet: Published

2020-06-09T12:29:03Z

Published

Jerickso: Published

2020-06-08T17:44:55Z

Published

Jerickso: Published

2020-06-08T17:28:23Z

Published

New page

{{MintyDocsProduct
|WithTabber=
|UserFunctions=
|displayname=Agent Setup
|contentarea=PureEngage
|landingpage=No
|definition=Agent Setup enables you to manage your cloud-based contact center and your agent accounts for applications such as Agent Desktop and Gplus Adapter for Salesforce Lightning.
|Platforms=PureEngage
|ComingSoon=No
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Release Notes
|Title=How it works
|Description=
|Links={{Link-Standalone|topic=PEC-AS/HIW}}
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Release Notes
|Title=
|Description=
|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup release notes]
|Columns=No
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Install and Config
|Title=Contact center setup
|Description=
|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Hierarchy|display text=Settings and configuration overview}}
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Onboarding_scenario|display text=Scenario: Onboarding agents and supervisors}}
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Agent_options_overview|display text=Agent settings overview}}
|Columns=Yes
}}{{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=Install and Config
|Title=Agent desktop settings
|Description=
|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=CC_options_overview|display text=Agent desktop settings overview}}
|Columns=No
}}
}}

@@ Line 5: / Line 5: @@
 |contentarea=Genesys Multicloud CX
 |landingpage=No
-|definition=Agent Setup enables you to manage your cloud-based contact center and your agent accounts for applications such as Agent Desktop and Gplus Adapter for Salesforce Lightning.
+|definition=Agent Setup enables you to manage your cloud-based contact center and your agent accounts for applications such as Agent Workspace and Gplus Adapter for Salesforce Lightning.
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections

@@ Line 3: / Line 3: @@
 |admins=Jerickso
 |previewers=ASPreview
-|contentarea=Multicloud
+|contentarea=Genesys Multicloud CX
 |landingpage=No
 |definition=Agent Setup enables you to manage your cloud-based contact center and your agent accounts for applications such as Agent Desktop and Gplus Adapter for Salesforce Lightning.

@@ Line 6: / Line 6: @@
 |landingpage=No
 |definition=Agent Setup enables you to manage your cloud-based contact center and your agent accounts for applications such as Agent Desktop and Gplus Adapter for Salesforce Lightning.
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
@@ Line 17: / Line 16: @@
 |Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup release notes]
+|Links={{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Agent_Setup|display text=Agent Setup release notes}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 37: / Line 36: @@
 |Type=Get Started
 |Links=[https://all.docs.genesys.com/PEC-AS/Current/ManageCC/Getting_started Agent Setup Administrator's Guide]
 |Columns=No
 }}
 }}

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
 |displayname=Agent Setup
-|contentarea=Genesys Engage Multicloud
+|admins=Jerickso
 |landingpage=No
 |definition=Agent Setup enables you to manage your cloud-based contact center and your agent accounts for applications such as Agent Desktop and Gplus Adapter for Salesforce Lightning.
@@ Line 12: / Line 12: @@
 |Type=Release Notes
 |Title=How it works
 |Links={{Link-Standalone|topic=PEC-AS/HIW}}
 |Columns=No
@@ Line 18: / Line 17: @@
 |Platform=GenesysEngage-onpremises
 |Type=Release Notes
 |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AgentSetup Agent Setup release notes]
 |Columns=No
@@ Line 26: / Line 23: @@
 |Type=Install and Config
 |Title=Contact center setup
 |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Hierarchy|display text=Settings and configuration overview}}
 *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Onboarding_scenario|display text=Scenario: Onboarding agents and supervisors}}
@@ Line 35: / Line 31: @@
 |Type=Install and Config
 |Title=Agent desktop settings
 |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=CC_options_overview|display text=Agent desktop settings overview}}
 |Columns=No
@@ Line 41: / Line 36: @@
 |Platform=GenesysEngage-onpremises
 |Type=Get Started
 |Links=[https://all.docs.genesys.com/PEC-AS/Current/ManageCC/Getting_started Agent Setup Administrator's Guide]
 |Columns=No
 }}
 }}

@@ Line 43: / Line 43: @@
 |Title=
 |Description=
-|Links=[https://all.docs.genesys.com/Draft:PEC-AS/Current/ManageCC/Getting_started Agent Setup Administrator's Guide]
+|Links=[https://all.docs.genesys.com/PEC-AS/Current/ManageCC/Getting_started Agent Setup Administrator's Guide]
 |Columns=No
 }}
 }}

PEC-AS - Revision history

Mwest: Text replacement - "Agent Desktop" to "Agent Workspace"

Bgrenon: Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX"

Monique.gionet@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Mgionet: Published

Mgionet: Published

Jerickso: Published

Jerickso: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"