PEC-AD/Current/WWEPEGuide/Overview - Revision history

WikiSysop at 08:01, March 28, 2023

2023-03-28T08:01:41Z

WikiSysop at 18:00, September 14, 2022

2022-09-14T18:00:51Z

WikiSysop at 19:18, July 28, 2022

2022-07-28T19:18:48Z

WikiSysop at 18:49, July 28, 2022

2022-07-28T18:49:17Z

WikiSysop at 17:45, May 12, 2022

2022-05-12T17:45:52Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:32Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Matthew.west@genesys.com: Published

2021-11-02T12:42:38Z

Published

Julie.munn@genesys.com: Published

2021-06-29T14:24:54Z

Published

New page

{{Article
|Standalone=No
|DisplayName=About Workspace Web Edition
|Context=Learn about Workspace Web Edition and how it works in Genesys Engage cloud private edition.
|ComingSoon=No
|Platform=GenesysEngage-onpremises
|Section={{Section
|alignment=Vertical
|structuredtext=Workspace Web Edition Agent Desktop enables contact center agents and supervisors to communicate with customers and team members through phone calls, Outbound Campaigns, and Genesys Digital channels, such as chat, email, social media, SMS, WhatsApp, and workitems. Supervisors can use Workspace to monitor and coach their teams.

Workspace Agent Desktop lets contact center agents and supervisors:

* communicate with customers and team members through phone calls and Outbound Campaigns and Genesys Digital channels, including voice, chat, email, social media, SMS, WhatsApp, and workitems
* get help from team members
* meet contact center expectations and personal KPIs
* find and manage contact information
* retrieve work from personal and group workbins
* search for existing interactions
* provide standard responses
* engage in co-browsing your corporate website
* track customer journeys
|Status=No
}}
|PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
}}

@@ Line 29: / Line 29: @@
 *Azure Kubernetes Service (AKS)
 *Google Kubernetes Engine (GKE)
 See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Agent_Desktop}} for information about when support was introduced.

@@ Line 27: / Line 27: @@
 |structuredtext=Workspace Web Edition is supported on the following cloud platforms:
 *Google Kubernetes Engine (GKE)
 *OpenShift Container Platform (OpenShift)

@@ Line 9: / Line 9: @@
 |structuredtext=Workspace Web Edition Agent Desktop enables contact center agents and supervisors to communicate with customers and team members through phone calls, Outbound Campaigns, and Genesys Digital channels, such as chat, email, social media, SMS, WhatsApp, and workitems. Supervisors can use Workspace to monitor and coach their teams.
-Workspace Agent Desktop lets contact center agents and supervisors:
+Agent Workspace lets contact center agents and supervisors:
 *communicate with customers and team members through phone calls and Outbound Campaigns and Genesys Digital channels, including voice, chat, email, social media, SMS, WhatsApp, and workitems

@@ Line 30: / Line 30: @@
 *OpenShift Container Platform (OpenShift)
-See the [[Draft:ReleaseNotes/Current/GenesysEngage-cloud/Agent_Desktop|Agent Desktop and Gplus Adapter Release Notes]] for information about when support was introduced.
+See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Agent_Desktop}} for information about when support was introduced.
 |Status=No
 }}
 |PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
 }}

@@ Line 7: / Line 7: @@
 |Section={{Section
 |alignment=Vertical
-|structuredtext=Workspace Web Edition Agent Desktop enables contact center agents and supervisors to communicate with customers and team members through phone calls, Outbound Campaigns, and Genesys Digital channels, such as chat, email, social media, SMS, WhatsApp, and workitems. Supervisors can use Workspace to monitor and coach their teams.
+|structuredtext=Workspace Web Edition Agent Workspace enables contact center agents and supervisors to communicate with customers and team members through phone calls, Outbound Campaigns, and Genesys Digital channels, such as chat, email, social media, SMS, WhatsApp, and workitems. Supervisors can use Workspace to monitor and coach their teams.
 Agent Workspace lets contact center agents and supervisors:

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=About Workspace Web Edition
-|Context=Learn about Workspace Web Edition and how it works in Genesys Engage cloud private edition.
+|Context=Learn about Workspace Web Edition and how it works in Genesys Multicloud CX private edition.
 |ComingSoon=No
 |Platform=GenesysEngage-onpremises

@@ Line 11: / Line 11: @@
 Workspace Agent Desktop lets contact center agents and supervisors:
-* communicate with customers and team members through phone calls and Outbound Campaigns and Genesys Digital channels, including voice, chat, email, social media, SMS, WhatsApp, and workitems
+*communicate with customers and team members through phone calls and Outbound Campaigns and Genesys Digital channels, including voice, chat, email, social media, SMS, WhatsApp, and workitems
-* get help from team members
+*get help from team members
-* meet contact center expectations and personal KPIs
+*meet contact center expectations and personal KPIs
-* find and manage contact information
+*find and manage contact information
-* retrieve work from personal and group workbins
+*retrieve work from personal and group workbins
-* search for existing interactions
+*search for existing interactions
-* provide standard responses
+*provide standard responses
-* engage in co-browsing your corporate website
+*engage in co-browsing your corporate website
-* track customer journeys
+*track customer journeys
 |Status=No
 }}
 |PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
 }}