PEC-AD/ADAccessibility - Revision history

WikiSysop at 11:00, February 14, 2023

2023-02-14T11:00:46Z

WikiSysop at 19:17, July 28, 2022

2022-07-28T19:17:23Z

WikiSysop at 18:48, July 28, 2022

2022-07-28T18:48:13Z

Matthew.west@genesys.com: Published

2021-09-03T13:42:55Z

Published

New page

{{Article
|Standalone=Yes
|DisplayName=Managing Accessibility for Agent Desktop
|TocName=Accessibility for Agent Desktop
|Context=Information about setting up and using accessibility features in Workspace Agent Desktop.
|ComingSoon=No
|Platform=GenesysEngage-onpremises
|Role=Administrator, Agent, Supervisor
|Application=Agent Desktop
|Section={{Section
|sectionHeading=Accessibility compliance
|anchor=Compliance
|alignment=Vertical
|structuredtext=Genesys provides a Voluntary Product Accessibility Template® - [https://www.itic.org/policy/accessibility/vpat/%20VPAT%C2%AE%20report%20from%20ITI VPAT® report from ITI], to document conformance of Genesys Workspace Web Edition Agent Desktop to [https://www.w3.org/TR/WCAG21/%20WCAG%202.1 WCAG 2.1] Level AA specification. The VPAT® report is a standardized template for documenting conformance to various accessibility specifications. VPAT® report provided by Genesys follows the W3C/WAI’s WCAG 2.1 specification, as this is an international standard adopted and recognized by our customers worldwide. The Genesys VPAT® can be downloaded here: {{Repository|Genesys_WWE_9.0.0_WCAG_2.0_A_VPAT_v2.4.pdf|| Genesys Accessibility Conformance Report WCAG Edition}}.
|Status=No
}}{{Section
|sectionHeading=Agent Desktop navigation support
|anchor=Navigation
|alignment=Vertical
|structuredtext=Workspace Agent Desktop provides agents with {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADNav|anchor=accessibility|display text=keyboard navigation features}} that enable both manual keyboard navigation and accessibility devices to use the application.
|Status=No
}}{{Section
|sectionHeading=Text spacing override in Agent Desktop
|anchor=Spacing
|alignment=Vertical
|structuredtext=Workspace Agent Desktop supports [https://www.w3.org/TR/WCAG21/#text-spacing WCAG 2.1 Success Criterion 1.4.12] for text spacing overrides. Overrides are commonly applied by a user style sheet, bookmarklet, browser extension, or application. Agent Desktop supports the following overrides without loss of legibility due to truncation or superimposition:

*The line height is adjustable to 1.5 times the font size.
*The space between two paragraphs is adjustable to 2 times the font size.
*The letter spacing is adjustable to 0.12 times the font size.
*The word spacing between words is adjustable to 0.16 times the font size.

If you choose to apply a style sheet to override the default text spacing, the following CSS provides the maximum values that can be applied to the text:

<source lang="CSS">
* {
line-height: 1.5!important;
letter-spacing:.12em!important;
word-spacing: .16em !important;
}
p {
margin-bottom: 2em!important;
}
</source>
You can apply the CSS by using a browser plugin/extension such as Stylish, Stylus, or Custom Style Script. You can also use a bookmarklet, such as the CodePen text spacing bookmarklet.

{{NoteFormat|If you apply the maximum spacing overrides, Genesys assumes that the browser zoom is set to 100% and that browser font scaling has not been increased.|1}}
|Status=No
}}
|product=Draft:PEC-AD
}}

@@ Line 46: / Line 46: @@
 {{NoteFormat|If you apply the maximum spacing overrides, Genesys assumes that the browser zoom is set to 100% and that browser font scaling has not been increased.|1}}
 |Status=No
 }}
 |product=Draft:PEC-AD
 }}

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=Yes
-|DisplayName=Managing Accessibility for Agent Desktop
+|DisplayName=Managing Accessibility for Agent Workspace
-|TocName=Accessibility for Agent Desktop
+|TocName=Accessibility for Agent Workspace
 |Context=Information about setting up and using accessibility features in Agent Workspace.
 |ComingSoon=No
 |Platform=GenesysEngage-onpremises
 |Role=Administrator, Agent, Supervisor
-|Application=Agent Desktop
+|Application=Agent Workspace
 |Section={{Section
 |sectionHeading=Accessibility compliance
 |anchor=Compliance
 |alignment=Vertical
-|structuredtext=Genesys provides a Voluntary Product Accessibility Template® - [https://www.itic.org/policy/accessibility/vpat/%20VPAT%C2%AE%20report%20from%20ITI VPAT® report from ITI], to document conformance of Genesys Workspace Web Edition Agent Desktop to [https://www.w3.org/TR/WCAG21/%20WCAG%202.1 WCAG 2.1] Level AA specification. The VPAT® report is a standardized template for documenting conformance to various accessibility specifications. VPAT® report provided by Genesys follows the W3C/WAI’s WCAG 2.1 specification, as this is an international standard adopted and recognized by our customers worldwide. The Genesys VPAT® can be downloaded here: {{Repository|Genesys_WWE_9.0.0_WCAG_2.0_A_VPAT_v2.4.pdf|| Genesys Accessibility Conformance Report WCAG Edition}}.
+|structuredtext=Genesys provides a Voluntary Product Accessibility Template® - [https://www.itic.org/policy/accessibility/vpat/%20VPAT%C2%AE%20report%20from%20ITI VPAT® report from ITI], to document conformance of Genesys Workspace Web Edition Agent Workspace to [https://www.w3.org/TR/WCAG21/%20WCAG%202.1 WCAG 2.1] Level AA specification. The VPAT® report is a standardized template for documenting conformance to various accessibility specifications. VPAT® report provided by Genesys follows the W3C/WAI’s WCAG 2.1 specification, as this is an international standard adopted and recognized by our customers worldwide. The Genesys VPAT® can be downloaded here: {{Repository|Genesys_WWE_9.0.0_WCAG_2.0_A_VPAT_v2.4.pdf|| Genesys Accessibility Conformance Report WCAG Edition}}.
 |Status=No
 }}{{Section
-|sectionHeading=Agent Desktop navigation support
+|sectionHeading=Agent Workspace navigation support
 |anchor=Navigation
 |alignment=Vertical
@@ Line 21: / Line 21: @@
 |Status=No
 }}{{Section
-|sectionHeading=Text spacing override in Agent Desktop
+|sectionHeading=Text spacing override in Agent Workspace
 |anchor=Spacing
 |alignment=Vertical
-|structuredtext=Agent Workspace supports [https://www.w3.org/TR/WCAG21/#text-spacing WCAG 2.1 Success Criterion 1.4.12] for text spacing overrides. Overrides are commonly applied by a user style sheet, bookmarklet, browser extension, or application. Agent Desktop supports the following overrides without loss of legibility due to truncation or superimposition:
+|structuredtext=Agent Workspace supports [https://www.w3.org/TR/WCAG21/#text-spacing WCAG 2.1 Success Criterion 1.4.12] for text spacing overrides. Overrides are commonly applied by a user style sheet, bookmarklet, browser extension, or application. Agent Workspace supports the following overrides without loss of legibility due to truncation or superimposition:
 *The line height is adjustable to 1.5 times the font size.