PE-GPR/9.0.0/Help/Reports - Revision history

Vivian.hood@genesys.com: Published

2020-12-16T20:55:04Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:45Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:35Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Vivian: Published

2020-05-26T15:35:13Z

Published

Vivian: Published

2020-02-20T12:54:18Z

Published

Vivian: Published

2019-12-20T22:02:48Z

Published

New page

{{ArticleUnstructured
|DisplayName=Analysis reports: Feature Analysis, Agent Variance
|Platform=PureEngage
|TocName=Analysis reports: Feature Analysis, Agent Variance
|Context=Genesys Predictive Routing (GPR) provides a number of reports within the application interface. These reports analyze data quality, Model quality, expected lift, and other aspects of GPR functionality.

*Reports about scoring, interaction handling, outcomes, and so on are available through the Genesys Reporting solution. See {{Link-SomewhereInThisVersion|manual=Deployment|topic=GIMintegration|display text=Integrate with Genesys Reporting}} for more information.
}}
*{{Link-SomewhereInThisManual|topic=FAReport|anchor=top|display text=Feature Analysis}} report: Analyzes how the characteristics and performance of agents and customers affect the metric you are targeting.
*{{Link-SomewhereInThisManual|topic=AgtVarReport|anchor=top|display text=Agent Variance}} report: Analyzes how much difference there is among agents for the different business processes they work on. More variance means better opportunities for optimization.
*{{Link-SomewhereInThisManual|topic=Models|anchor=modelReports|display text=Model Quality}} report: Provides an analysis of how well the model is performing.
*{{Link-SomewhereInThisManual|topic=Models|anchor=modelReports|display text=Agent Coverage}} report: Indicates how many agent models were built, as a function of the total agents available.
{{NoteFormat
|
*Predictive Routing supports report generation that includes up to 250 features (columns).
*For all reports, mandatory fields are marked with an asterisk.
}}

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
 |DisplayName=What you can monitor
 |Platform=GenesysEngage-cloud
 |TocName=What you can monitor
 |Dimension=GPRAnalysis
-|Context=Genesys Predictive Routing (GPR) provides a number of ways to assess the quality of your data within the application interface. This includes being able to dig into details about your agents and customers, test how well a predictor is scoring against specific customers, and delve into your dataset data. The '''Datasets''' tab also provides the {{Link-SomewhereInThisManual|topic=FAReport|anchor=top|display text=Feature Analysis}} and {{Link-SomewhereInThisManual|topic=AgtVarReport|anchor=top|display text=Agent Variance}} reports.
+|Context=Genesys Predictive Routing (GPR) provides feature coverage and model accuracy graphs for your predictors.
 }}
-[[File:GPRAnalysisMenu.png|frameless]]
+[[File:GPRApredictorsTabs.png|frameless]]
-{{Link-SomewhereInThisVersion|manual=Help|topic=DatasetsPage|display text=Datasets}} - view dataset trends and details
+The top navigation bar enables access to the {{Link-SomewhereInThisVersion|manual=Help|topic=AIMonitoring|display text=feature coverage}} and {{Link-SomewhereInThisVersion|manual=Help|topic=ModelAccuracy|display text=model accuracy}} graphs.
-{{Link-SomewhereInThisVersion|manual=Help|topic=Analysis|display text=Predictors}} - monitor feature coverage and simulate predicted predictor performance against your actual customers and agents
+'''Note:''' The Genesys Reporting solution provides in-depth feature-rich reporting on scoring, interaction handling, outcomes, and so on. See {{Link-SomewhereInThisVersion|manual=Deployment|topic=GIMintegration|display text=Integrate with Genesys Reporting}} for more information.

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
 |DisplayName=What you can monitor
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |TocName=What you can monitor
 |Dimension=GPRAnalysis

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
 |DisplayName=What you can monitor
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |TocName=What you can monitor
 |Dimension=GPRAnalysis

@@ Line 1: / Line 1: @@
 {{ArticleUnstructured
-|DisplayName=Analyze your data
+|DisplayName=What you can monitor
 |Platform=PureEngage
-|TocName=Analyze your data
+|TocName=What you can monitor
 |Dimension=GPRAnalysis
 |Context=Genesys Predictive Routing (GPR) provides a number of ways to assess the quality of your data within the application interface. This includes being able to dig into details about your agents and customers, test how well a predictor is scoring against specific customers, and delve into your dataset data. The '''Datasets''' tab also provides the {{Link-SomewhereInThisManual|topic=FAReport|anchor=top|display text=Feature Analysis}} and {{Link-SomewhereInThisManual|topic=AgtVarReport|anchor=top|display text=Agent Variance}} reports.
@@ Line 11: / Line 11: @@
 [[File:GPRAnalysisMenu.png|frameless]]
-The top navigation bar enables access to the following windows:
+The top navigation bar enables access to the following windows, which display various trends and performance metrics:
-{{Link-SomewhereInThisVersion|manual=Help|topic=AgentsPage|display text=Agents}}
+{{Link-SomewhereInThisVersion|manual=Help|topic=AgentsPage|display text=Agents}} - view agent distribution and details
-{{Link-SomewhereInThisVersion|manual=Help|topic=CustomersPage|display text=Customers}}
+{{Link-SomewhereInThisVersion|manual=Help|topic=CustomersPage|display text=Customers}} - view customer distribution and details
-{{Link-SomewhereInThisVersion|manual=Help|topic=DatasetsPage|display text=Datasets}}
+{{Link-SomewhereInThisVersion|manual=Help|topic=DatasetsPage|display text=Datasets}} - view dataset trends and details
-{{Link-SomewhereInThisVersion|manual=Help|topic=Analysis|display text=Predictors}}
+{{Link-SomewhereInThisVersion|manual=Help|topic=Analysis|display text=Predictors}} - monitor feature coverage and simulate predicted predictor performance against your actual customers and agents

PE-GPR/9.0.0/Help/Reports - Revision history

Vivian.hood@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Vivian: Published

Vivian: Published

Vivian: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"