PE-GPR/9.0.0/Help/PrMConfig - Revision history

Vivian.hood@genesys.com: Published

2020-12-16T20:55:05Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:04Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:36Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:47, January 17, 2020

2020-01-17T13:47:11Z

Vivian: Published

2019-12-20T22:11:44Z

Published

New page

{{Article
|Standalone=No
|DisplayName=The Settings menu
|Platform=PureEngage
|TocName=The Settings menu
|ComingSoon=No
|Context=The topics in this section explain how to use the GPR application windows that enable you to handle your account, to create and update users and user roles, and to set and update passwords and password requirements.

'''IMPORTANT:''' When you are initially setting up Predictive Routing, a user with ADMIN privileges must {{Link-SomewhereInThisVersion|manual=Help|topic=cfgUserMgmt|anchor=service|display text=create the Data Loader user}}.
|Section={{Section
|sectionHeading=Open the Settings menu
|Type=Structured
|alignment=Vertical
|image=GPMsettingsGear.png
|gif=No
|structuredtext=To open the menu where these objects are managed, click the '''Settings''' gear icon, located on the right side of the top menu bar.

When you start using Genesys Predictive Routing (GPR), Genesys configures an account for you and supplies you with the username and initial password. This account is available when you first log into Predictive Routing. This section of the Help explains how to make any necessary changes to your account, to users and roles, and to passwords.

'''Account: User Management'''

*{{Link-SomewhereInThisManual|topic=cfgUserMgmt|anchor=top|display text=Create and update users and assign roles.}}

'''Settings: Accounts'''

*{{Link-SomewhereInThisManual|topic=cfgAccounts|anchor=top|display text=Manage your account and specify password requirements and settings.}}

'''User Profile: Password'''

*{{Link-SomewhereInThisManual|topic=cfgUserProfile|anchor=top|display text=Reset passwords}}.
|fullwidth=No
|Status=No
}}
}}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=The Settings menu
 |TocName=The Settings menu
 |ComingSoon=No
-|Context=The topics in this section explain how to use the GPR application windows that enable you to handle your account, to create and update users and user roles, and to set and update passwords and password requirements.
+|Platform=GenesysEngage-cloud
+|Role=Administrator, Reviewer
 |Section={{Section
 |sectionHeading=Open the Settings menu
 |alignment=Vertical
-|structuredtext=[[File:GPMsettingsGear.png]]
+|structuredtext=To open the '''Settings''' menu, click the gear icon [[File:GPMsettingsGear.png|50px]], located on the right side of the top menu bar.
-'''User Profile: Password'''
+When you start using Genesys Predictive Routing (GPR), Genesys configures an account for you and supplies you with the username and initial password. This account is active when you first log into Predictive Routing. This section of the Help explains the following:
-*{{Link-SomewhereInThisManual|topic=cfgUserProfile|anchor=top|display text=Reset passwords}}.
+*ADMIN users - How to update the password policies for your {{Link-SomewhereInThisVersion|manual=Help|topic=cfgAccounts|display text=account}}, manage {{Link-SomewhereInThisVersion|manual=Help|topic=cfgUserMgmt|display text=users and roles}}, and reset {{Link-SomewhereInThisVersion|manual=Help|topic=cfgUserProfile|display text=passwords}}.
-|fullwidth=No
+*REVIEWER users - How to {{Link-SomewhereInThisManual|topic=cfgUserProfile|display text=reset your password}}.
 |Status=No
 }}
 }}

@@ Line 10: / Line 10: @@
 |Section={{Section
 |sectionHeading=Open the Settings menu
-|Type=Structured
+|Standalone=No
 |alignment=Vertical
-|image=GPMsettingsGear.png
+|structuredtext=[[File:GPMsettingsGear.png]]
-|gif=No
-|structuredtext=To open the menu where these objects are managed, click the '''Settings''' gear icon, located on the right side of the top menu bar.
+To open the menu where these objects are managed, click the '''Settings''' gear icon, located on the right side of the top menu bar.
 When you start using Genesys Predictive Routing (GPR), Genesys configures an account for you and supplies you with the username and initial password. This account is available when you first log into Predictive Routing. This section of the Help explains how to make any necessary changes to your account, to users and roles, and to passwords.

PE-GPR/9.0.0/Help/PrMConfig - Revision history

Vivian.hood@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:47, January 17, 2020

Vivian: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"