PE-GPR/9.0.0/Help/ConfigPredictModels - Revision history

Vivian: Published

2020-09-23T17:23:53Z

Published

Vivian: Published

2020-08-19T15:46:41Z

Published

Vivian: Published

2020-08-04T12:39:19Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:20Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:23Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:46, January 17, 2020

2020-01-17T13:46:47Z

Vivian: Published

2019-12-20T22:00:03Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Create and Test Predictors and Models
|Platform=PureEngage
|TocName=Create and Test Predictors and Models
|ComingSoon=No
|Context=Predictors and models are key objects to create and optimize predictive routing.
* ''Predictors'' enable you to analyze various factors that might affect a specific metric. For example, you might check how the matching between customer and agent languages, ages, genders, and locations affect the NPS score.
* ''Models'' are built on a predictor and include the same target metric. Each model has a subset of the agent and customer features present in the dataset. The Feature Analysis report helps you to identify the features with the strongest impact on the target metric. You can create multiple models for the same predictor, each with a different set of features selected.
|Section={{Section
|sectionHeading=About Predictor and Model Creation
|Type=Structured
|alignment=Vertical
|gif=No
|structuredtext=Before proceeding to create predictors, make sure you have created/uploaded the following data:
* {{Link-SomewhereInThisManual|topic=Datasets|anchor=top|display text=Dataset}}
* {{Link-SomewhereInThisManual|topic=cfgAgents|anchor=top|display text=Agent Profile schema}}
* {{Link-SomewhereInThisManual|topic=cfgCustomers|anchor=top|display text=Customer Profile schema}}

To start the process,
# Run the {{Link-SomewhereInThisManual|topic=FAReport|anchor=top|display text=Feature Analysis report}}.
# {{Link-SomewhereInThisManual|topic=Predictors|anchor=top|display text=Build a predictor}} focusing on the features that emerged as key in the Feature Analysis report.
# {{Link-SomewhereInThisManual|topic=Models|anchor=top|display text=Create train, and test models}} based on the predictor.
|fullwidth=No
|Status=No
}}
}}

@@ Line 20: / Line 20: @@
 *{{Link-SomewhereInThisManual|topic=cfgAgents|anchor=top|display text=Agent Profile schema}}
-After you upload data, Genesys recommends that you evaluate your data using the {{Link-SomewhereInThisManual|topic=AIMonitoring|anchor=top|display text=Feature Coverage tab}} on AI Monitoring window. This will enable you to build and train effective {{Link-SomewhereInThisManual|topic=Predictors|anchor=top|display text=predictors}} and {{Link-SomewhereInThisManual|topic=Models|anchor=top|display text=models}}.
+After you upload data, Genesys recommends you to evaluate your data using the {{Link-SomewhereInThisManual|topic=AIMonitoring|anchor=top|display text=Feature Coverage tab}} on the AI Monitoring window, which helps you create and train effective {{Link-SomewhereInThisManual|topic=Predictors|anchor=top|display text=predictors}} and {{Link-SomewhereInThisManual|topic=Models|anchor=top|display text=models}}.
 |Status=No
 }}
 }}
 <!-- -->

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Create and Test Predictors and Models
+|DisplayName=Create and test predictors and models
-|TocName=Create and Test Predictors and Models
+|TocName=Create and test predictors and models
 |Context=Predictors and models are key objects to create and optimize predictive routing.
@@ Line 10: / Line 10: @@
 |Platform=GenesysEngage-cloud
 |Section={{Section
-|sectionHeading=About Predictor and Model Creation
+|sectionHeading=About predictor and model creation
 |alignment=Vertical
 |structuredtext=Before proceeding to create predictors, make sure you have used Data Loader to upload the following data.

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Create and Test Predictors and Models
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |TocName=Create and Test Predictors and Models
 |ComingSoon=No

PE-GPR/9.0.0/Help/ConfigPredictModels - Revision history

Vivian: Published

Vivian: Published

Vivian: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:46, January 17, 2020

Vivian: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"