PE-GPR/9.0.0/Help - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:45Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Vivian.hood@genesys.com at 18:30, February 26, 2021

2021-02-26T18:30:11Z

Vivian.hood@genesys.com: Published

2020-12-16T20:55:05Z

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Vivian: Published

2020-09-21T18:56:56Z

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Vivian: Published

2020-08-04T12:39:16Z

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Jerickso: Published

2020-06-10T17:36:49Z

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Bgrenon: Published

2020-06-09T13:38:49Z

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Vivian: Published

2020-05-26T15:31:01Z

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Vivian: Published

2020-03-05T20:03:45Z

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2020-02-20T12:56:46Z

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@@ Line 64: / Line 64: @@
 You can find GPR Release Notes in the following places:
-*{{#Widget:ExtLink|link=https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR|displaytext=Predictive Routing RN for Genesys Engage cloud}}
+*{{#Widget:ExtLink|link=https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR|displaytext=Predictive Routing RN for Genesys Multicloud CX}}
 *{{#Widget:ExtLink|link=https://docs.genesys.com/Documentation/RN#t-1|displaytext=Release Notes for all GPR on-premises components}}
 |Status=No

@@ Line 2: / Line 2: @@
 |version=9.0.0
 |manual=Admin
 |alternateforms=Form:ArticleUnstructured,Form:TaskSummary
 |displayname={{MINTYDOCSPRODUCT}} Help
 |topicslist=* -Manage accounts, roles, and users
 ** PrMConfig
@@ Line 14: / Line 14: @@
 ** AIMonitoring
 ** ModelAccuracy
 |Auto=Manual sections
 |DisplayName=About the Help
@@ Line 103: / Line 105: @@
 |Status=Yes
 }}
 |inherit=no
 }}

@@ Line 5: / Line 5: @@
 |alternateforms=Form:ArticleUnstructured,Form:TaskSummary
 |displayname={{MINTYDOCSPRODUCT}} Help
 |topicslist=* -Manage accounts, roles, and users
 ** PrMConfig
@@ Line 27: / Line 25: @@
 * -Monitor trends and performance
 ** Reports
 ** Analysis
 ** AgentsPage
 ** CustomersPage
@@ Line 56: / Line 56: @@
 '''NOTE:''' Much of the content in this Help file is also relevant for those using the API.
 |Section={{Section
 |sectionHeading=Overview
 |alignment=Vertical
 |structuredtext=Genesys Predictive Routing (GPR) draws on accumulated agent, customer, and interaction data, enabling you to analyze interactions and generate models to predict outcomes. From this analysis, combined with machine learning, you can determine the best possible match between waiting interactions and available agents, and then route the interactions accordingly.
@@ Line 68: / Line 64: @@
 For basic navigation tips, see the following topics:
-*How do I {{Link-SomewhereInThisManual|topic=Welcome|anchor=navUI|display text=navigate the GPR user interface}}?
+*How do I {{Link-SomewhereInThisVersion|manual=Help|anchor=navUI|display text=navigate the GPR user interface}}?
-*How do I {{Link-SomewhereInThisManual|topic=Welcome|anchor=navHelp|display text=navigate the Help file}}?
+*How do I {{Link-SomewhereInThisVersion|manual=Help|anchor=navHelp|display text=navigate the Help file}}?
 |Status=No
 }}{{Section
 |sectionHeading=What do you want to do?
 |anchor=WhatDoYouWanttoDo
 |alignment=Vertical
 |structuredtext=*Set up {{Link-SomewhereInThisManual|topic=cfgAccounts|anchor=top|display text=accounts}} and {{Link-SomewhereInThisManual|topic=cfgUserProfile|anchor=top|display text=users}}.
 *View imported {{Link-SomewhereInThisManual|topic=cfgAgents|anchor=top|display text=agent}}, {{Link-SomewhereInThisManual|topic=cfgCustomers|anchor=top|display text=customer}}, and {{Link-SomewhereInThisManual|topic=Datasets|anchor=top|display text=interaction}} data.
@@ Line 87: / Line 78: @@
 **{{Link-SomewhereInThisManual|topic=Models|anchor=modelReports|display text=Model Quality}} report: Provides an analysis of how well the model is performing.
 **{{Link-SomewhereInThisManual|topic=Models|anchor=modelReports|display text=Agent Coverage}} report: Indicates how many agent models were built, as a function of the total agents available.
 *Review and test the performance of your {{Link-SomewhereInThisManual|topic=Analysis|anchor=top|display text=predictors and models}}.
-*Monitor {{Link-SomewhereInThisManual|topic=Jobs|anchor=top|display text=jobs}} that you are running or have run.
+*Monitor {{Link-SomewhereInThisVersion|manual=Help|topic=Monitor_Jobs|display text=jobs}} that you are running or have run.
 {{NoteFormat|
 *The Predictive Routing interface as shown in this Help file might include features or settings that do not apply to your contact center or your user role.
 }}
 |Status=No
 }}{{Section
 |sectionHeading=Looking for something else?
 |anchor=LookingforSomethingElse
 |alignment=Vertical
 |structuredtext=You might also find the following information of use:
@@ Line 111: / Line 100: @@
 *{{#Widget:ExtLink|link=https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR|displaytext=Predictive Routing RN for Genesys Cloud}}
 *{{#Widget:ExtLink|link=https://docs.genesys.com/Documentation/RN#t-1|displaytext=Release Notes for all GPR on-premises components}}
 |Status=No
 }}{{Section
 |sectionHeading=Navigating the Predictive Routing interface
 |anchor=navUI
 |alignment=Vertical
 |structuredtext=Predictive Routing has three sets of navigation links: one at the top next to the Predictive Routing product name, one on the left side of the window that is opened from the Gear icon, and icons on the right-hand side of the '''Settings > Datasets''', '''Settings > Predictors''', and '''Settings > Models''' windows that can open an information window [[File:GPRinfoIcon.png|25 px]] or a navigation tree [[File:GPRDatPredModNavIcon.png|25 px]].
@@ Line 140: / Line 124: @@
 *If you do nothing, your session ends after the sixty-second timer expires and you are then automatically logged out.
 *:{{NoteFormat|Data uploads are considered activity. GPR does not log you out while data is uploading, even if you are otherwise inactive for more than fifteen minutes.}}
 |Status=No
 }}{{Section
 |sectionHeading=Navigating this Help file
 |anchor=navHelp
@@ Line 150: / Line 131: @@
 |image=PrMHelpInterface.png
 |Media=Image
 |structuredtext=When you click the '''Help''' icon from the Predictive Routing interface, the Help widget opens. It is context-sensitive, which means that the most relevant page heads the list of topics.
+|structuredtextwide='''Navigating the Help widget'''
 *Click the title of the desired topic to open it in the widget. Links at the top of the page jump directly to specific material.
@@ Line 164: / Line 144: @@
 *The right-hand links take you to the various sections in the current article.
 *The Help page provides a '''Search''' box, where you can either search the current manual or all Genesys documentation.
 |Status=No
 }}
 |pagination=no
 |inherit=no
 }}

@@ Line 2: / Line 2: @@
 |version=9.0.0
 |manual=Admin
 |alternateforms=Form:ArticleUnstructured,Form:TaskSummary
 |displayname={{MINTYDOCSPRODUCT}} Help
-|pagination=no
+|inherit==
 |topicslist=* -Manage accounts, roles, and users
 ** PrMConfig
@@ Line 40: / Line 42: @@
 ** uploadAgents
 ** Datasets
 |Auto=Manual sections
 |DisplayName=About the Help
@@ Line 55: / Line 56: @@
 '''NOTE:''' Much of the content in this Help file is also relevant for those using the API.
 |Section={{Section
 |sectionHeading=Overview
 |alignment=Vertical
 |structuredtext=Genesys Predictive Routing (GPR) draws on accumulated agent, customer, and interaction data, enabling you to analyze interactions and generate models to predict outcomes. From this analysis, combined with machine learning, you can determine the best possible match between waiting interactions and available agents, and then route the interactions accordingly.
@@ Line 65: / Line 70: @@
 *How do I {{Link-SomewhereInThisManual|topic=Welcome|anchor=navUI|display text=navigate the GPR user interface}}?
 *How do I {{Link-SomewhereInThisManual|topic=Welcome|anchor=navHelp|display text=navigate the Help file}}?
 |Status=No
 }}{{Section
 |sectionHeading=What do you want to do?
 |anchor=WhatDoYouWanttoDo
 |alignment=Vertical
 |structuredtext=*Set up {{Link-SomewhereInThisManual|topic=cfgAccounts|anchor=top|display text=accounts}} and {{Link-SomewhereInThisManual|topic=cfgUserProfile|anchor=top|display text=users}}.
 *View imported {{Link-SomewhereInThisManual|topic=cfgAgents|anchor=top|display text=agent}}, {{Link-SomewhereInThisManual|topic=cfgCustomers|anchor=top|display text=customer}}, and {{Link-SomewhereInThisManual|topic=Datasets|anchor=top|display text=interaction}} data.
@@ Line 83: / Line 93: @@
 *The Predictive Routing interface as shown in this Help file might include features or settings that do not apply to your contact center or your user role.
 }}
 |Status=No
 }}{{Section
 |sectionHeading=Looking for something else?
 |anchor=LookingforSomethingElse
 |alignment=Vertical
 |structuredtext=You might also find the following information of use:
@@ Line 96: / Line 111: @@
 *{{#Widget:ExtLink|link=https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR|displaytext=Predictive Routing RN for Genesys Cloud}}
 *{{#Widget:ExtLink|link=https://docs.genesys.com/Documentation/RN#t-1|displaytext=Release Notes for all GPR on-premises components}}
 |Status=No
 }}{{Section
 |sectionHeading=Navigating the Predictive Routing interface
 |anchor=navUI
 |alignment=Vertical
 |structuredtext=Predictive Routing has three sets of navigation links: one at the top next to the Predictive Routing product name, one on the left side of the window that is opened from the Gear icon, and icons on the right-hand side of the '''Settings > Datasets''', '''Settings > Predictors''', and '''Settings > Models''' windows that can open an information window [[File:GPRinfoIcon.png|25 px]] or a navigation tree [[File:GPRDatPredModNavIcon.png|25 px]].
@@ Line 120: / Line 140: @@
 *If you do nothing, your session ends after the sixty-second timer expires and you are then automatically logged out.
 *:{{NoteFormat|Data uploads are considered activity. GPR does not log you out while data is uploading, even if you are otherwise inactive for more than fifteen minutes.}}
 |Status=No
 }}{{Section
 |sectionHeading=Navigating this Help file
 |anchor=navHelp
 |alignment=Horizontal
 |image=PrMHelpInterface.png
 |structuredtext=When you click the '''Help''' icon from the Predictive Routing interface, the Help widget opens. It is context-sensitive, which means that the most relevant page heads the list of topics.
@@ Line 140: / Line 164: @@
 *The right-hand links take you to the various sections in the current article.
 *The Help page provides a '''Search''' box, where you can either search the current manual or all Genesys documentation.
 |Status=No
 }}
 |inherit=no
 }}

@@ Line 68: / Line 68: @@
 }}{{Section
 |sectionHeading=What do you want to do?
-|anchor=WhatDoYouWanttoDo?
+|anchor=WhatDoYouWanttoDo
 |alignment=Vertical
 |structuredtext=*Set up {{Link-SomewhereInThisManual|topic=cfgAccounts|anchor=top|display text=accounts}} and {{Link-SomewhereInThisManual|topic=cfgUserProfile|anchor=top|display text=users}}.
@@ Line 86: / Line 86: @@
 }}{{Section
 |sectionHeading=Looking for something else?
-|anchor=LookingforSomethingElse?
+|anchor=LookingforSomethingElse
 |alignment=Vertical
 |structuredtext=You might also find the following information of use:

@@ Line 23: / Line 23: @@
 ** ixnFlows
 ** agentScoring
-* -Analyze your data
+* -Monitor trends and performance
 ** Reports
 ** Analysis
 ** AgentsPage
 ** CustomersPage
@@ Line 31: / Line 32: @@
 ** AgtVarReport
 ** FAReport
-* -Monitor jobs
+* -View jobs
 ** Monitor Jobs
 * -Upload data