PE-GPR/9.0.0/Deployment/startStop - Revision history

Vivian: Published

2020-09-22T13:26:12Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:12Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:40Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Vivian: Published

2020-03-06T18:04:05Z

Published

WikiSysop at 13:46, January 17, 2020

2020-01-17T13:46:31Z

Vivian: Published

2019-12-20T22:15:02Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Start and Stop GPR Components
|Platform=PureEngage
|TocName=Start and Stop GPR Components
|ComingSoon=No
|Context=This topic explains how to start and stop Data Loader, and how to enable or disable use of Predictive Routing when routing interactions.
|Section={{Section
|sectionHeading=Start and Stop Data Loader
|Type=Structured
|anchor=ASCstartStop
|alignment=Vertical
|gif=No
|structuredtext=Data Loader is deployed in a container that also contains Local Control Agent, which communicates with Genesys Administrator to start, monitor status of, and stop Data Loader.

All Data Loader instances can be started and stopped from Genesys Administrator. For instructions on starting and stopping application from Genesys Administrator, see the [https://docs.genesys.com/Documentation:GA:user:DashSystem:latest System Dashboard] topic in the ''Genesys Administrator Help''.

To start the container where Data Loader is located, run the following scripts from the installation directory to start the container:
<source lang="bash"> $ cd ai-data-loader-scripts/scripts/</source>
<source lang="bash"> $ bash start.sh</source>
Only Local Control Agent (LCA) is started when container is started. Once the Data Loader host is shown as up and running in Genesys Administrator, you can start Data Loader from there as you would any other Genesys component.

*See [https://docs.genesys.com/Documentation:FR:MLUG:StSpAppSols:Current How to Start and Stop Applications and Solutions] for details about LCA and monitoring solutions in Genesys Administrator.

To stop Data Loader, execute the '''stop.sh''' command from the '''/scripts''' folder.

To restart Data Loader container, execute the '''restart.sh''' script from the '''/scripts''' folder.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Start and Stop Use of the Strategy Subroutines
|Type=Structured
|anchor=subsStartStop
|alignment=Vertical
|gif=No
|structuredtext=To turn on Predictive Routing in your routing strategy:

#Open the Predictive_Route_CfgData Transaction List object.
#Set the {{Optionslink|link=Options:Predictive_Route_DataCfg:default-predictor:prr-mode}} option to any value ''except'' <tt>off</tt> in all sections that define Predictors, and also in the '''[default-predictor]''' section.

To turn off Predictive Routing in your routing strategy:

#Open the Predictive_Route_CfgData Transaction List object.
#Set the {{Optionslink|link=Options:Predictive_Route_DataCfg:default-predictor:prr-mode}} option to <tt>off</tt> in all sections that define Predictors, and also in the '''[default-predictor]''' section.
|fullwidth=No
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=This topic explains how to start and stop Data Loader, and how to enable or disable use of Predictive Routing when routing interactions.
 |ComingSoon=No
-|Platform=GenesysEngage-cloud
+|Platform=GenesysEngage-onpremises
 |Section={{Section
 |sectionHeading=Start and stop Data Loader

@@ Line 5: / Line 5: @@
 |Context=This topic explains how to start and stop Data Loader, and how to enable or disable use of Predictive Routing when routing interactions.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=Start and stop Data Loader

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=Start and Stop GPR Components
+|DisplayName=Start and stop GPR on-premises components
 |Platform=PureEngage
 |Section={{Section
-|sectionHeading=Start and Stop Data Loader
+|sectionHeading=Start and stop Data Loader
 |anchor=ASCstartStop
 |alignment=Vertical
 |structuredtext=Data Loader is deployed in a container that also contains Local Control Agent, which communicates with Genesys Administrator to start, monitor status of, and stop Data Loader.
@@ Line 26: / Line 24: @@
 To restart Data Loader container, execute the '''restart.sh''' script from the '''/scripts''' folder.
 |Status=No
 }}{{Section
-|sectionHeading=Start and Stop Use of the Strategy Subroutines
+|sectionHeading=Start and stop use of the URS Strategy Subroutines
 |anchor=subsStartStop
 |alignment=Vertical
 |structuredtext=To turn on Predictive Routing in your routing strategy:
@@ Line 43: / Line 38: @@
 #Open the Predictive_Route_CfgData Transaction List object.
 #Set the {{Optionslink|link=Options:Predictive_Route_DataCfg:default-predictor:prr-mode}} option to <tt>off</tt> in all sections that define Predictors, and also in the '''[default-predictor]''' section.
 |Status=No
 }}
 }}

PE-GPR/9.0.0/Deployment/startStop - Revision history

Vivian: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Vivian: Published

WikiSysop at 13:46, January 17, 2020

Vivian: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"