PE-GPR/9.0.0/Deployment/sizing - Revision history

Vivian: Published

2020-09-22T13:27:02Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:11Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:24Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:46, January 17, 2020

2020-01-17T13:46:29Z

Vivian: Published

2019-12-20T22:04:42Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Sizing worksheet
|Platform=PureEngage
|TocName=Sizing worksheet
|ComingSoon=No
|Context=Use the Excel worksheet linked below to calculate hardware sizing guidelines for the on-premises GPR components in your environment.
|Section={{Section
|sectionHeading=How to fill out the Sizing worksheet
|Type=Structured
|anchor=HowtofillouttheSizingGuideWorksheet
|alignment=Vertical
|gif=No
|structuredtext=The worksheet has three user input fields (filled in yellow):

*Inbound Call Rate in seconds (Interaction Rate)
*Average Handling Time (in seconds)
*Average Waiting Time in Queue (in seconds)

Macros in the document then automatically calculate the sizing requirements for your environment.

If the URS CPU% is calculated to exceed 80%, the spreadsheet displays an error message.

'''Click here for the worksheet:''' {{Repository|GPRSizingGuide.xlsm||Genesys Predictive Routing sizing worksheet}}
|fullwidth=No
|Status=No
}}
}}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Sizing worksheet
 |TocName=Sizing worksheet
 |ComingSoon=No
-|Context=Use the Excel worksheet linked below to calculate hardware sizing guidelines for the on-premises GPR components in your environment.
+|Platform=GenesysEngage-onpremises
 |Section={{Section
 |sectionHeading=How to fill out the Sizing worksheet
 |anchor=HowtofillouttheSizingGuideWorksheet
 |alignment=Vertical
 |structuredtext=The worksheet has three user input fields (filled in yellow):
@@ Line 23: / Line 21: @@
 '''Click here for the worksheet:''' {{Repository|GPRSizingGuide.xlsm||Genesys Predictive Routing sizing worksheet}}
 |Status=No
 }}
 }}

PE-GPR/9.0.0/Deployment/sizing - Revision history

Vivian: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:46, January 17, 2020

Vivian: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"