PE-GPR/9.0.0/Deployment/envPrereqs - Revision history

WikiSysop at 12:45, March 31, 2022

2022-03-31T12:45:50Z

Xavier.roy@genesys.com: Published

2021-09-03T15:06:06Z

Published

Vivian.hood@genesys.com: Published

2021-01-22T14:49:23Z

Published

Vivian: Published

2020-09-24T19:45:08Z

Published

Vivian: Published

2020-09-22T13:09:05Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:36Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:13Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Vivian: Published

2020-05-26T15:33:54Z

Published

Vivian: Published

2020-03-06T17:59:36Z

Published

WikiSysop at 13:46, January 17, 2020

2020-01-17T13:46:22Z

@@ Line 56: / Line 56: @@
 {{!}}{{!}}OS
 {{!}}{{!}}
-*CentOS Linux 7 (64-bit)
+*Red Hat Enterprise Linux Server release 8
 {{!}}{{!}}
 {{!}}-
@@ Line 104: / Line 103: @@
 For Routing using the URS Strategy Subroutines:
-{{{!}} style="height: 88px; width: 548.267px;" data-mce-style="height: 88px; width: 548.267px;" border="1"
+{{{!}} border="1"
 {{!}}-
-! style="width: 206px;" data-mce-style="width: 206px;"{{!}}Hardware/Software Type
+{{!}}Hardware/Software Type
-! style="width: 148px;" data-mce-style="width: 148px;"{{!}}Requirement
+{{!}}Requirement
-! style="width: 170.267px;" data-mce-style="width: 170.267px;"{{!}}Comments
+{{!}}Comments
 {{!}}-
-{{!}} style="width: 206px;" data-mce-style="width: 206px;"{{!}}Universal Routing Server
+{{!}}Universal Routing Server
-{{!}} style="width: 148px;" data-mce-style="width: 148px;"{{!}}8.1.400.60 or higher
+{{!}}8.1.400.60 or higher
-{{!}} style="width: 170.267px;" data-mce-style="width: 170.267px;"{{!}} Requires a connection to Stat Server 8.5.108.18 or higher
+{{!}} Requires a connection to Stat Server 8.5.108.18 or higher
 {{!}}-
-{{!}} style="width: 206px;" data-mce-style="width: 206px;"{{!}}Interaction Routing Designer
+{!}}Interaction Routing Designer
-{{!}} style="width: 148px;" data-mce-style="width: 148px;"{{!}}8.1.400.39 or higher
+{{!}}8.1.400.39 or higher
-{{!}} style="width: 170.267px;" data-mce-style="width: 170.267px;"{{!}}
+{{!}}
 {{!}}}
 For integration with Genesys Reporting:
@@ Line 146: / Line 145: @@
 {{!}}}
 {{BestPractices}}
 |Status=No
 }}
 }}

@@ Line 32: / Line 32: @@
 *You might need an active internet connection to download additional libraries when installing Docker.
-*The GPR uses CentOS 7 as the base Docker image.
+*The GPR uses the RHEL8 universal base image as the base Docker image.
 *To operate correctly in a Docker environment, SELinux (Security Enhanced Linux) should be disabled or running in permissive mode. For instructions, see {{#Widget:ExtLink|link=https://linuxize.com/post/how-to-disable-selinux-on-centos-7/|displaytext=How to disable SELinux}} on the Linux web site.
 *If you are deploying components in Docker containers in an HA architecture, the system clocks on all target servers must be synchronized. You can use Network Time Protocol (NTP) for this.

@@ Line 14: / Line 14: @@
 |structuredtext={{Link-SomewhereInThisManual|topic=envPrereqs|anchor=ascPrereqs|display text='''Data Loader'''}}
-*Connects to Configuration Server to read the Data Loader Application object, which includes the configuration for your Datasets.
+*Connects to Configuration Server to read the Data Loader Application object, which includes the configuration for your datasets.
-*Connects to the Genesys Info Mart Database to upload interaction data; enables upload of customer and outcome data from CSV files.
+*Connects to the Genesys Info Mart Database to upload interaction data; enables upload of customer and outcome data from .csv files.
 **Data Loader is deployed in a Docker container. See {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=dockerPrereqs|display text=environment prerequisites and supported versions for your Docker deployment}} for specific requirements.
 **To enable Data Loader to connect to the GPR Core Platform, you must create the Data Loader user in your account and assign it the SERVICE role. For instructions, see {{Link-SomewhereInThisVersion|manual=Help|topic=cfgUserMgmt|anchor=service|display text=Create the Data Loader user}} in the ''Predictive Routing Help''.

@@ Line 141: / Line 141: @@
 {{!}}{{!}}
 {{!}}-
-{{!}}{{!}}Genesys Interactive Insights/GCXI
+{{!}}{{!}}Genesys CX Insights (GCXI)
 {{!}}{{!}}9.0.012.01 or higher
 {{!}}{{!}}

@@ Line 6: / Line 6: @@
 It also includes an {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=interop|display text=interoperability table}}, showing which versions of the Genesys components required to run an end-to-end GPR solution are compatible.{{NoteFormat|In addition to the prerequisites noted here, see the [https://docs.genesys.com/Documentation:System:SOE:GPM:Current ''Genesys Supported Operating Environment Reference Guide''], which provides operating system, database, and browser requirements information for most Genesys products.}}
 |ComingSoon=No
-|Platform=GenesysEngage-cloud
+|Platform=GenesysEngage-onpremises
 |Section={{Section
 |sectionHeading=The GPR components: hardware and software requirements
 |anchor=HardwareandSoftwareRequirements
 |alignment=Vertical
 |structuredtext={{Link-SomewhereInThisManual|topic=envPrereqs|anchor=ascPrereqs|display text='''Data Loader'''}}
@@ Line 47: / Line 40: @@
 *Chrome - Latest and one previous
 *Internet Explorer - IE 11
 |Status=No
 }}{{Section
@@ Line 54: / Line 45: @@
 |anchor=SystemRequirementsandRequiredComponents/Versions
 |alignment=Vertical
 |structuredtext=The following table lists the hardware and software requirements that should be in place before starting your deployment.{{AnchorDiv|jopPrereqs}}
 {{{!}} border="1"
@@ Line 76: / Line 65: @@
 {{!}}-
 {{!}}{{!}}RAM
-{{!}}{{!}}1 GB
+{{!}}{{!}}16 GB
 {{!}}{{!}}
 {{!}}-
@@ Line 97: / Line 86: @@
 {{!}}{{!}}
 {{!}}}
 |Status=No
 }}{{Section
@@ Line 104: / Line 91: @@
 |anchor=interop
 |alignment=Vertical
 |structuredtext=Among GPR components:
 {{{!}} border="1"
@@ Line 161: / Line 146: @@
 {{!}}}
 {{BestPractices}}
 |Status=No
 }}
 }}

@@ Line 9: / Line 9: @@
 |UseCase=
 |ComingSoon=No
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |Role=
 |Application=

PE-GPR/9.0.0/Deployment/envPrereqs - Revision history

WikiSysop at 12:45, March 31, 2022

Xavier.roy@genesys.com: Published

Vivian.hood@genesys.com: Published

Vivian: Published

Vivian: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Vivian: Published

Vivian: Published

WikiSysop at 13:46, January 17, 2020

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"