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Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

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{{Article
|Standalone=No
|DisplayName=Data Loader monitoring and logging
|TocName=Data Loader monitoring and logging
|Context=You can monitor Data Loader status using the log events that Message Server sends to Solution Control Interface.
|ComingSoon=No
|Platform=PureEngage
|Section={{Section
|sectionHeading=Data Loader Log Events
|anchor=DL-LEs
|alignment=Vertical
|structuredtext=Data Loader writes log data to Message Server using [https://docs.genesys.com/Documentation:FR:MLUG:Logging:Current Genesys Management Framework centralized logging]. The details of where logs are kept and what messages are sent are configured using the {{Link-SomewhereInThisManual|topic=cfgOptions|anchor=ASCOptions|display text=Data Loader '''log''' Section configuration options}}.

Data Loader provides the following Standard- and Trace-level log events:
{{{!}} class="wikitable" border="0"
{{!}}-
{{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60119|display text=107-60119}}
{{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60120|display text=107-60120}}
{{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60400|display text=107-60400}}
{{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60401|display text=107-60401}}
{{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60606|display text=107-60606}}
{{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60607|display text=107-60607}}
{{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60608|display text=107-60608}}
{{!}}-
{{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60609|display text=107-60609}}
{{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60610|display text=107-60610}}
{{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60620|display text=107-60620}}
{{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60702|display text=107-60702}}
{{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60706|display text=107-60706}}
{{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60707|display text=107-60707}}
{{!}} 
{{!}}}
|Status=No
}}{{Section
|sectionHeading=107-60119
|anchor=60119
|alignment=Vertical
|structuredtext={{{!}} class="wikitable" border="0"
{{!}}-
{{!}}'''Level'''
{{!}}Standard
{{!}}-
{{!}}'''Text'''
{{!}}<''data_loader_name''> terminated, <''reason''>
{{!}}-
{{!}}'''Attributes'''
{{!}}<''data_loader_name''> - The name of the Data Loader <tt>Application</tt> and other relevant information.
<''reason''> - An explanation for the termination.
{{!}}-
{{!}}'''Description'''
{{!}}Data Loader has quit unexpectedly on account of a critical configuration issue. The <''reason''> information should direct you to the source of the problem.
{{!}}-
{{!}}'''Alarm Advisory'''
{{!}}Genesys recommends that you configure an alarm to notify you when Data Loader generates this error message.
{{!}}-
{{!}}'''Actions'''
{{!}}Review the reason for the termination and correct the issue before trying to upload data.
{{!}}}
|Status=No
}}{{Section
|sectionHeading=107-60120
|anchor=60120
|alignment=Vertical
|structuredtext={{{!}} class="wikitable" border="0"
{{!}}-
{{!}}'''Level'''
{{!}}Standard
{{!}}-
{{!}}'''Text'''
{{!}}Failed to connect to authenticate <''endpoint''>, response: <''message''>
{{!}}-
{{!}}'''Attributes'''
{{!}}<''endpoint''> - The endpoint for the GPR Core Platform authentication service.
<''response''> - An informational message indicating the reason the authentication attempt failed.
{{!}}-
{{!}}'''Description'''
{{!}}Data Loader authentication to the GPR Core Platform has failed.
{{!}}-
{{!}}'''Alarm Advisory'''
{{!}}Genesys recommends that you configure an alarm to notify you when Data Loader generates this error message.
{{!}}-
{{!}}'''Actions'''
{{!}}Verify that you have correctly configured the URL for Data Loader to connect to the Platform and that the Data Loader account is correctly configured with a valid password.
{{!}}}
|Status=No
}}{{Section
|sectionHeading=107-60400
|anchor=60400
|alignment=Vertical
|structuredtext={{{!}} class="wikitable" border="0"
{{!}}-
{{!}}'''Level'''
{{!}}Standard
{{!}}-
{{!}}'''Text'''
{{!}} ERROR1{{!}}error... <''error_message''>
{{!}}-
{{!}}'''Attributes'''
{{!}}<''error_message''> - An informational message.
{{!}}-
{{!}}'''Description'''
{{!}}Data Loader was unable to push an Agent Profile batch update. If you receive this error message, Data Loader continues to operate normally.
{{!}}-
{{!}}'''Alarm Advisory'''
{{!}}Genesys recommends that you configure an alarm to notify you when Data Loader generates this error message.
{{!}}-
{{!}}'''Actions'''
{{!}}''action''
{{!}}}
|Status=No
}}{{Section
|sectionHeading=107-60401
|anchor=60401
|alignment=Vertical
|structuredtext={{{!}} class="wikitable" border="0"
{{!}}-
{{!}}'''Level'''
{{!}}Standard
{{!}}-
{{!}}'''Text'''
{{!}}The log event text is one of the following:

*The following Agent Groups are not found in Configuration Server. Please verify the correct names for these Agent Groups: <''agent_group_names''> in Data Loader option: <''option_name''>
*There are no agents present in Configuration Server with the following skills. Please verify the correct names for these skills: <''skill_names''> in Data Loader option: <''option_name''>
{{!}}-
{{!}}'''Attributes'''
{{!}}<''agent_group_names''> or <''skill_names''> - The name of the Agent Group or skill you entered.
<''option_name''> - The option where you entered the Agent Group or skill name.
{{!}}-
{{!}}'''Description'''
{{!}}This log number has two possible messages indicating that a value for the {{Optionslink|link=Options:DataLoader:default:include-skills}} or {{Optionslink|link=Options:DataLoader:default:include-groups}} configuration option does not correspond to a configured skill or Agent Group. This log event is informational and does not indicate any issue with Data Loader.
{{!}}-
{{!}}'''Alarm Advisory'''
{{!}}''advisory''
{{!}}-
{{!}}'''Actions'''
{{!}}Verify the names of the Agent Groups or skills and make corrections as necessary.
{{!}}}
|Status=No
}}{{Section
|sectionHeading=107-60606
|anchor=60606
|alignment=Vertical
|structuredtext={{{!}} class="wikitable" border="0"
{{!}}-
{{!}}'''Level'''
{{!}}Standard
{{!}}-
{{!}}'''Text'''
{{!}}DATASET_UPLOAD_FAILURE: Datasets upload errors: <''error_code''>
{{!}}-
{{!}}'''Attributes'''
{{!}}<''error_code''> - An error message or list of error messages indicating an issue with dataset processing.
{{!}}-
{{!}}'''Description'''
{{!}}This log event could provide any of a number of issues related to dataset processing: configuration issues, Data Loader issues, and GPR Core Platform issues. The error message indicates the nature of the problem.
{{!}}-
{{!}}'''Alarm Advisory'''
{{!}}Genesys recommends that you configure an alarm to notify you when Data Loader generates this error message. The cancel event for this condition is {{Link-SomewhereInThisVersion|manual=Deployment|topic=ASCops|anchor=60607|display text=107-60607}}.
{{!}}-
{{!}}'''Actions'''
{{!}}If a GPR Core Platform error caused the issue, rerun the data upload manually by setting the {{Optionslink|link=Options:DataLoader:dataset-zname-:upload-dataset}} option to <tt>false</tt>, waiting for one minute, then setting the option value back to <tt>true</tt>. Alternatively, you can wait for the next scheduled upload of the data, as configured in the {{Optionslink|link=Options:DataLoader:dataset-zname-:update-period}} option.
{{!}}}
|Status=No
}}{{Section
|sectionHeading=107-60607
|anchor=60607
|alignment=Vertical
|structuredtext={{{!}} class="wikitable" border="0"
{{!}}-
{{!}}'''Level'''
{{!}}Standard
{{!}}-
{{!}}'''Text'''
{{!}} DATASET_UPLOAD_FAILURE_RESOLVED{{!}}Datasets upload errors resolved!
{{!}}-
{{!}}'''Attributes'''
{{!}}none
{{!}}-
{{!}}'''Description'''
{{!}}An informational message generated when a data upload is successful after an unsuccessful attempt. Confirms that whatever issue caused the previous upload failure has been resolved.
{{!}}-
{{!}}'''Alarm Advisory'''
{{!}}This is the cancel event for {{Link-SomewhereInThisVersion|manual=Deployment|topic=ASCops|anchor=60606|display text=107-60606}}.
{{!}}-
{{!}}'''Actions'''
{{!}}No action required
{{!}}}
|Status=No
}}{{Section
|sectionHeading=107-60608
|anchor=60608
|alignment=Vertical
|structuredtext={{{!}} class="wikitable" border="0"
{{!}}-
{{!}}'''Level'''
{{!}}Standard
{{!}}-
{{!}}'''Text'''
{{!}}Platform service account password is about to expire in <''number_of_days''> days.
{{!}}-
{{!}}'''Attributes'''
{{!}}<''number_of_days''> - The number of days the current password remains valid.
{{!}}-
{{!}}'''Description'''
{{!}}An informational message.
{{!}}-
{{!}}'''Alarm Advisory'''
{{!}}No alarm required.
{{!}}-
{{!}}'''Actions'''
{{!}}Change your password within the specified period.
{{!}}}
|Status=No
}}{{Section
|sectionHeading=107-60609
|anchor=60609
|alignment=Vertical
|structuredtext={{{!}} class="wikitable" border="0"
{{!}}-
{{!}}'''Level'''
{{!}}Standard
{{!}}-
{{!}}'''Text'''
{{!}}Platform service account password updated successfully
{{!}}-
{{!}}'''Attributes'''
{{!}}none
{{!}}-
{{!}}'''Description'''
{{!}}An informational message indicating that the password for the Data Loader SERVICE account was successfully updated.
{{!}}-
{{!}}'''Alarm Advisory'''
{{!}}None recommended
{{!}}-
{{!}}'''Actions'''
{{!}}No action required
{{!}}}
|Status=No
}}{{Section
|sectionHeading=107-60610
|anchor=60610
|alignment=Vertical
|structuredtext={{{!}} class="wikitable" border="0"
{{!}}-
{{!}}'''Level'''
{{!}}Standard
{{!}}-
{{!}}'''Text'''
{{!}}Platform service account password update failed.
{{!}}-
{{!}}'''Attributes'''
{{!}}None
{{!}}-
{{!}}'''Description'''
{{!}}A notification that the password for the Data Loader SERVICE account was not correctly updated.
{{!}}-
{{!}}'''Alarm Advisory'''
{{!}}Genesys recommends that you configure an alarm to notify you when Data Loader generates this error message.
{{!}}-
{{!}}'''Actions'''
{{!}}''action''
{{!}}}
|Status=No
}}{{Section
|sectionHeading=107-60620
|anchor=60620
|alignment=Vertical
|structuredtext={{{!}} class="wikitable" border="0"
{{!}}-
{{!}}'''Level'''
{{!}}Standard
{{!}}-
{{!}}'''Text'''
{{!}}<''agent/customer_profile_name''> profile schema doesn't match the schema defined in your schema configuration; <''problem_description''>
{{!}}-
{{!}}'''Attributes'''
{{!}}<''agent/customer_profile_name''> - The name of the Agent Profile dataset or Customer Profile dataset that has inconsistencies.
<''problem_description''> - Explains what the inconsistencies are.
{{!}}-
{{!}}'''Description'''
{{!}}The data you are uploading to the Agent Profile dataset or Customer Profile dataset does not correspond with the configuration specified for that dataset in the Data Loader <tt>Application</tt> object options.
{{!}}-
{{!}}'''Alarm Advisory'''
{{!}}''advisory''
{{!}}-
{{!}}'''Actions'''
{{!}}Make the Profile schema consistent with the configuration specified on the '''Options''' tab of the Data Loader <tt>Application</tt> object.
{{!}}}
|Status=No
}}{{Section
|sectionHeading=107-60702
|anchor=60702
|alignment=Vertical
|structuredtext={{{!}} class="wikitable" border="0"
{{!}}-
{{!}}'''Level'''
{{!}}Standard
{{!}}-
{{!}}'''Text'''
{{!}}CONFSERV_REPEATABLE_SWITCHOVER_EVENTS: <''error_message''>
{{!}}-
{{!}}'''Attributes'''
{{!}}<''error_message''> - A message explaining the nature of the issue with Configuration Server.
{{!}}-
{{!}}'''Description'''
{{!}}Configuration Server has experienced multiple switchovers between the primary and backup instances during the period specified in the {{Optionslink|link=Options:DataLoader:default:confserv-monitoring-reconnect-min}} option.
{{!}}-
{{!}}'''Alarm Advisory'''
{{!}}Genesys recommends that you configure an alarm to notify you when Data Loader generates this error message.
{{!}}-
{{!}}'''Actions'''
{{!}}Check whether Configuration Server is experiencing some issue causing the repeated switchovers.
{{!}}}
|Status=No
}}{{Section
|sectionHeading=107-60706
|anchor=60706
|alignment=Vertical
|structuredtext={{{!}} class="wikitable" border="0"
{{!}}-
{{!}}'''Level'''
{{!}}Standard
{{!}}-
{{!}}'''Text'''
{{!}}CONFSERV_DISCONNECTING_EVENT: <''error_message''>
{{!}}-
{{!}}'''Attributes'''
{{!}}<''error_message''> - A message explaining the nature of the issue with Configuration Server.
{{!}}-
{{!}}'''Description'''
{{!}}Configuration Server is losing connection with Data Loader. The number of times the connection is lost before this alarm is triggered is set in the {{Optionslink|link=Options:DataLoader:default:confserv-monitoring-reconnect-count}} option.
{{!}}-
{{!}}'''Alarm Advisory'''
{{!}}Genesys recommends that you configure an alarm to notify you when Data Loader generates this error message. The cancel event for this error condition is {{Link-SomewhereInThisManual|topic=ASCops|anchor=60707|display text=107-60707}}.
{{!}}-
{{!}}'''Actions'''
{{!}}Check Configuration Server to determine the reason for this issue.
{{!}}}
|Status=No
}}{{Section
|sectionHeading=107-60707
|anchor=60707
|alignment=Vertical
|structuredtext={{{!}} class="wikitable" border="0"
{{!}}-
{{!}}'''Level'''
{{!}}Standard
{{!}}-
{{!}}'''Text'''
{{!}}CONFSERV_CONNECTING_EVENT: <''informational_message''>
{{!}}-
{{!}}'''Attributes'''
{{!}}<''informational_message''> - A message updating the Configuration Server status.
{{!}}-
{{!}}'''Description'''
{{!}}The Configuration Server connection with Data Loader has been restored.
{{!}}-
{{!}}'''Alarm Advisory'''
{{!}}This is the cancel event for {{Link-SomewhereInThisManual|topic=ASCops|anchor=60706|display text=107-60706}}.
{{!}}-
{{!}}'''Actions'''
{{!}}No action required.
{{!}}}
|Status=No
}}
}}

@@ Line 7: / Line 7: @@
 |UseCase=
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Role=
 |Application=

@@ Line 7: / Line 7: @@
 |UseCase=
 |ComingSoon=No
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |Role=
 |Application=

@@ Line 43: / Line 43: @@
 {{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60811|display text=107-60811}}
 {{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60812|display text=107-60812}}
-{{!}}&nbsp;
+{{!}}{{Link-SomewhereInThisManual|topic=ASCops|anchor=60813|display text=107-60813}}
 {{!}}&nbsp;
 {{!}}&nbsp;
@@ Line 665: / Line 665: @@
 {{!}}-
 {{!}}'''Text'''
-{{!}}ANON_PROFILE_ID_RESTORED:Profile Id anonymization type restored for &lt;''profile''&gt;
+{{!}}ANON_PROFILE_ID_RESTORED: Profile Id anonymization type restored for &lt;''profile''&gt;
 {{!}}-
 {{!}}'''Attributes'''
@@ Line 678: / Line 678: @@
 {{!}}'''Actions'''
 {{!}}No action needed.
 {{!}}}
 |Status=No
 }}
 }}

PE-GPR/9.0.0/Deployment/ASCops - Revision history

Vivian.hood@genesys.com: Published

Vivian: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Vivian: Published

Vivian: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"