PE-GPR/9.0.0/Deployment - Revision history

WikiSysop at 12:45, March 31, 2022

2022-03-31T12:45:33Z

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:31:43Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Vivian.hood@genesys.com at 14:26, June 18, 2021

2021-06-18T14:26:43Z

Ed.jamer@genesys.com: Text replacement - "{{#widget:Vimeo" to "{{Video"

2021-06-10T12:01:59Z

Text replacement - "{{#widget:Vimeo" to "{{Video"

Vivian.hood@genesys.com: Published

2021-01-22T14:49:21Z

Published

Vivian: Published

2020-10-08T20:55:57Z

Published

Vivian: Published

2020-09-22T13:04:12Z

Published

Vivian: Published

2020-09-21T19:15:15Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:37Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

2020-07-15T12:07:07Z

Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

@@ Line 12: / Line 12: @@
 ** sizing
 * -Install and Configure Predictive Routing
-** cfgAsc
+** DataLoader
 ** DL-CfgFile
 ** DL-CFEP
 ** dataReqs
@@ Line 35: / Line 37: @@
 |sectionHeading=What's In This Guide
 |alignment=Vertical
-|structuredtext=*{{Link-SomewhereInThisManual|topic=quickStart|anchor=top|display text='''Quick Start'''}}: to get new users up and running
+|structuredtext=*{{Link-SomewhereInThisVersion|manual=Deployment|topic=quickStart|display text=Quick Start}}: to get new users up and running
 *'''Planning:''' {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=top|display text=system requirements}}, {{Link-SomewhereInThisManual|topic=architecture|anchor=top|display text=architecture and security}}, {{Link-SomewhereInThisManual|topic=sizing|anchor=top|display text=sizing}}, {{Link-SomewhereInThisManual|topic=dataReqs|display text=setting up data for import}}
 *Configuring and installing on-premises components:
@@ Line 62: / Line 64: @@
 **Viewing your uploaded data
 **Creating training, testing and evaluating predictors and models
-**Users with STAFF-level permissions can access {{Link-SomewhereInThisVersion|manual=Help|display text=an internal version of the Help}} that documents the additional functionality available to them.
+**Users with STAFF-level permissions can access {{Link-AnywhereElse|product=PE-GPR|version=Staff|manual=Help|display text=Predictive Routing Staff Help}} that documents the additional functionality available to them.
 <!--*{{Link-SomewhereInThisVersion|manual=Developers|display text=API Developer's Guide}} explains how to use the GPR API, and includes the following topics:
 **Base URLs and authentication

@@ Line 70: / Line 70: @@
 *:The ''API Developer's Guide'' should be used together with the {{#Widget:ExtLink|link=https://developer.genesys.com/predictiveroutingapi/|displaytext=<i>Predictive Routing API Reference</i>}} (Requires a password for access. Please contact your Genesys representative if you need to view this document.)
 -->
-*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR Predictive Routing Release Note for Genesys Engage cloud] - updates and corrections in the GPR Core Platform, which provides the GPR application and the GPR API, and performs agent scoring.
+*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR Predictive Routing Release Note for Genesys Multicloud CX] - updates and corrections in the GPR Core Platform, which provides the GPR application and the GPR API, and performs agent scoring.
 *[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note]
 *[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note]

@@ Line 2: / Line 2: @@
 |version=9.0.0
 |manual=Deployment
 |alternateforms=Form:ArticleKVP, Form:ArticleUnstructured, Form:TaskSummary
 |displayname={{MINTYDOCSPRODUCT}} Deployment and Operations Guide
 |topicslist=* -Getting Started
 ** quickStart
@@ Line 16: / Line 16: @@
 ** DL-CFEP
 ** dataReqs
 ** cfgSubroutines
 ** GIMintegration
@@ Line 26: / Line 27: @@
 ** ASCops
 ** subsOps
 |Auto=Manual sections
 |DisplayName=Welcome to the Deployment and Operations Guide
@@ Line 73: / Line 75: @@
 |Status=No
 }}
 |inherit=no
 |Platform=GenesysEngage-cloud
 |Standalone=No
 }}

@@ Line 45: / Line 45: @@
 <!--*{{Link-SomewhereInThisManual|topic=newFeatures|anchor=top|display text='''New Features'''}}: lists all new features by release and includes links to documentation describing them-->
 *The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you:
-*:{{#widget:Vimeo|id=312195823|width=200|height=120}}
+*:{{Video|id=312195823|width=200|height=120}}
 *Conceptual topics go in-depth on certain aspects of GPR functionality:
 **{{Link-SomewhereInThisManual|topic=agentScoring|anchor=top|display text=How does GPR score agents?}}

@@ Line 2: / Line 2: @@
 |version=9.0.0
 |manual=Deployment
 |alternateforms=Form:ArticleKVP, Form:ArticleUnstructured, Form:TaskSummary
 |displayname={{MINTYDOCSPRODUCT}} Deployment and Operations Guide
 |topicslist=* -Getting Started
 ** quickStart
@@ Line 26: / Line 26: @@
 ** ASCops
 ** subsOps
 |Auto=Manual sections
 |DisplayName=Welcome to the Deployment and Operations Guide
@@ Line 61: / Line 60: @@
 **Viewing your uploaded data
 **Creating training, testing and evaluating predictors and models
 <!--*{{Link-SomewhereInThisVersion|manual=Developers|display text=API Developer's Guide}} explains how to use the GPR API, and includes the following topics:
 **Base URLs and authentication
@@ Line 73: / Line 73: @@
 |Status=No
 }}
 |inherit=no
 |Platform=GenesysEngage-cloud
 |Standalone=No
 }}

@@ Line 3: / Line 3: @@
 |manual=Deployment
 |defaultform=Form:Article
-|alternateforms=Form:ArticleUnstructured,Form:TaskSummary
+|alternateforms=Form:ArticleKVP, Form:ArticleUnstructured, Form:TaskSummary
 |displayname={{MINTYDOCSPRODUCT}} Deployment and Operations Guide
 |topicslist=* -Getting Started
 ** quickStart
@@ Line 17: / Line 15: @@
 ** cfgAsc
 ** DL-CfgFile
 ** dataReqs
 ** cfgSubroutines
@@ Line 33: / Line 32: @@
 |Context=This guide covers the following topics, enabling you to plan, set up, and maintain the on-premises components in your Genesys Predictive Routing (GPR) environment. GPR enables you to match interactions with agents for optimal outcomes.
 |Section={{Section
 |sectionHeading=What's In This Guide
 |alignment=Vertical
 |structuredtext=*{{Link-SomewhereInThisManual|topic=quickStart|anchor=top|display text='''Quick Start'''}}: to get new users up and running
 *'''Planning:''' {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=top|display text=system requirements}}, {{Link-SomewhereInThisManual|topic=architecture|anchor=top|display text=architecture and security}}, {{Link-SomewhereInThisManual|topic=sizing|anchor=top|display text=sizing}}, {{Link-SomewhereInThisVersion|manual=Help|topic=DataSetup|display text=setting up data for import}}
-*{{Link-SomewhereInThisManual|topic=deploy|anchor=top|display text='''Configuring and installing'''}} on-premises components:
+*Configuring and installing on-premises components:
-**{{Link-SomewhereInThisManual|topic=cfgAsc|anchor=top|display text=Deploy Predictive Routing Data Loader}}
+**{{Link-SomewhereInThisManual|topic=cfgAsc|anchor=top|display text=Deploy Data Loader}}
-**{{Link-SomewhereInThisManual|topic=DL-CfgFile|anchor=top|display text=Configure Data Loader to Upload Data}}
+**{{Link-SomewhereInThisManual|topic=DL-CfgFile|anchor=top|display text=Configure Data Loader to upload data}}
 **[https://docs.genesys.com/Documentation/Options/Current/GPM/Welcome Configuration Options]
 **{{Link-SomewhereInThisManual|topic=startStop|anchor=top|display text=Start and stop the on-premises components}}
-*{{Link-SomewhereInThisManual|topic=ops|anchor=top|display text='''Operations'''}}: monitoring and logging
+*{{Link-SomewhereInThisManual|topic=ASCops|anchor=top|display text='''Data Loader logging'''}}
 *{{Link-SomewhereInThisManual|topic=cfgSubroutines|anchor=top|display text='''Genesys Routing integration'''}}: deploying and optimizing the GPR subroutines
 *{{Link-SomewhereInThisManual|topic=GIMintegration|anchor=top|display text='''Genesys Reporting integration'''}}: configuring GPR to work with the Genesys Reporting components
-*{{Link-SomewhereInThisManual|topic=newFeatures|anchor=top|display text='''New Features'''}}: lists all new features by release and includes links to documentation describing them
+<!--*{{Link-SomewhereInThisManual|topic=newFeatures|anchor=top|display text='''New Features'''}}: lists all new features by release and includes links to documentation describing them-->
 *The Genesys Predictive Routing Overview video presents a high-level picture of what Predictive Routing can do for you:
 *:{{#widget:Vimeo|id=312195823|width=200|height=120}}
 *Conceptual topics go in-depth on certain aspects of GPR functionality:
-**{{Link-SomewhereInThisManual|topic=agentScoring|anchor=top|display text=How does GPR Score Agents?}}
+**{{Link-SomewhereInThisManual|topic=agentScoring|anchor=top|display text=How does GPR score agents?}}
-**{{Link-SomewhereInThisManual|topic=ixnFlows|anchor=top|display text=Routing Scenarios Using GPR}}
+**{{Link-SomewhereInThisManual|topic=ixnFlows|anchor=top|display text=Routing scenarios using GPR}}
 |Status=No
 }}{{Section
 |sectionHeading=Looking for Something Else?
 |anchor=Lookingforsomethingelse
 |alignment=Vertical
 |structuredtext=Consult the following Help and the Release Notes for other GPR topics:
 *{{Link-SomewhereInThisVersion|manual=Help|display text=Predictive Routing Help}} shows how to use the GPR application and gives in-depth explanations of the following GPR functionality:
-**The Feature Analysis and Agent Variance Reports
+**Managing accounts, users, roles, and passwords.
-**Creating and Managing Agent Profile and Customer Profile schemas
+**Viewing your uploaded data
-**Creating and Managing Datasets
+**Creating training, testing and evaluating predictors and models
 <!--*{{Link-SomewhereInThisVersion|manual=Developers|display text=API Developer's Guide}} explains how to use the GPR API, and includes the following topics:
 **Base URLs and authentication
@@ Line 83: / Line 71: @@
 *[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note]
 *[https://docs.genesys.com/Documentation/RN/9.0.x/gpm-urs-subs90rn/gpm-urs-subs90rn URS Strategy Subroutines Release Note]
 |Status=No
 }}
 |pagination=no
 |inherit=no

PE-GPR/9.0.0/Deployment - Revision history

WikiSysop at 12:45, March 31, 2022

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Vivian.hood@genesys.com at 14:26, June 18, 2021

Ed.jamer@genesys.com: Text replacement - "{{#widget:Vimeo" to "{{Video"

Vivian.hood@genesys.com: Published

Vivian: Published

Vivian: Published

Vivian: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "Genesys Engage Cloud" to "Genesys Engage cloud"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"