PE-GPR - Revision history

Bgrenon: Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX"

2022-01-17T20:47:46Z

Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:45Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:33:25Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Bgrenon: Published

2020-07-15T13:39:57Z

Published

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:28Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

2020-06-09T16:35:46Z

Published

Bgrenon: Published

2020-06-09T13:50:59Z

Published

Bgrenon: Published

2020-06-09T13:38:12Z

Published

Vivian: Published

2020-05-26T15:30:56Z

Published

Vivian: Published

2019-12-20T21:25:37Z

Published

New page

{{MintyDocsProduct
|displayname=Genesys Predictive Routing
|editors=Vivian
|contentarea=Genesys Cloud
|landingpage=No
|definition=Predictive Routing enables you to use AI to engage customers and predict the best resource for an optimal outcome, report on results, evaluate how well your resources drive desired business outcomes, and use your findings to update the predictive model for retraining and optimize your strategy.
|ComingSoon=No
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Platform=PureEngage
|Type=XYZ Documentation
|Description=The following guides explain how to deploy, maintain, and use Genesys Predictive Routing (GPR).
|Links={{Link-SomewhereInThisVersion|manual=Deployment|display text=Deployment and Operations Guide}} - Contains the following information:

*system requirements, prerequisites, and sizing

*deploy the GPR on-premises components, including integration with the Genesys Routing and Genesys Reporting solutions

*monitor logs and troubleshoot common issues with the on-premises components

{{Link-SomewhereInThisVersion|manual=Help}} - Explains how to use the GPR web application to do the following:

*manage user and accounts

*upload and manage data

*create, train, and test Predictors and Models

*run analysis reports to assess GPR performance
|Columns=No
}}
}}

@@ Line 19: / Line 19: @@
 <br />
-|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR Predictive Routing Release Note for Genesys Engage cloud]- provides model building and training, agent scoring, performance monitoring, the GPR web application, and the GPR API.
+|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GPR Predictive Routing Release Note for Genesys Multicloud CX]- provides model building and training, agent scoring, performance monitoring, the GPR web application, and the GPR API.
 [https://docs.genesys.com/Documentation/RN/9.0.x/gpm-dtl90rn/gpm-dtl90rn Data Loader Release Note]- used to upload data automatically from Genesys Info Mart and manually from user-prepared CSV files.

@@ Line 14: / Line 14: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Release Notes
 |Description=Predictive Routing functionality changes are documented in the following Release Notes:
@@ Line 26: / Line 26: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=Install and Config
 |Description=The {{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Deployment and Operations Guide}} explains how to install and configure the Genesys Predictive Routing (GPR) Data Loader and URS Strategy Subroutines components.
@@ Line 40: / Line 40: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Type=XYZ Documentation
 |Title=Help File

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
 |displayname=Genesys Predictive Routing
 |admins=Bgrenon
 |editors=Vivian
-|previewers=Bgrenon
+|previewers=Bgrenon, GPRPreview
-|contentarea=Genesys Engage Multicloud
+|contentarea=Multicloud
 |landingpage=No
 |definition=Predictive Routing enables you to use AI to engage customers and predict the best resource for an optimal outcome, report on results, evaluate how well your resources drive desired business outcomes, and use your findings to update the predictive model for retraining and optimize your strategy.
@@ Line 14: / Line 12: @@
 |Title=How It Works
 |Description={{Link-Standalone|topic=PE-GPR/HIW}}
-|Links=
+|Columns=No
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-onpremises
 |Type=Install and Config
 |Description=The {{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Deployment and Operations Guide}} explains how to install and configure the Genesys Predictive Routing (GPR) Data Loader and URS Strategy Subroutines components.
-|Links=The {{Link-SomewhereInThisVersion|manual=Deployment|display text=Deployment and Operations Guide}} contains the following information:
+|Links=The {{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Deployment and Operations Guide}} contains the following information:
-*{{Link-SomewhereInThisVersion|manual=Deployment|topic=envPrereqs|display text=System requirements}}, {{Link-SomewhereInThisVersion|manual=Deployment|topic=architecture|display text=Architecture}}, {{Link-SomewhereInThisVersion|manual=Deployment|topic=sizing|display text=Sizing}}
+*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|topic=envPrereqs|display text=System requirements}}, {{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|topic=architecture|display text=Architecture}}, {{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|topic=sizing|display text=Sizing}}
-*{{Link-SomewhereInThisVersion|manual=Deployment|topic=cfgAsc|display text=Data Loader deployment}}
+*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|topic=cfgAsc|display text=Data Loader deployment}}
-*{{Link-SomewhereInThisVersion|manual=Deployment|topic=cfgSubroutines|display text=Integrate with Genesys Routing}} and {{Link-SomewhereInThisVersion|manual=Deployment|topic=GIMintegration|display text=Reporting}}
+*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|topic=cfgSubroutines|display text=Integrate with Genesys Routing}} and {{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|topic=GIMintegration|display text=Reporting}}
-*{{Link-SomewhereInThisVersion|manual=Deployment|topic=ASCops|display text=Monitor logs}}
+*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|topic=ASCops|display text=Monitor logs}}
 |Columns=No
 }}{{MintyDocsProductLandingSections

@@ Line 17: / Line 17: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |Type=Install and Config
 |Title=
@@ Line 32: / Line 32: @@
 |Columns=No
 }}{{MintyDocsProductLandingSections
-|Platform=PureEngage
+|Platform=GenesysEngage-onpremises
 |Type=XYZ Documentation
 |Title=Help File

@@ Line 6: / Line 6: @@
 |editors=Vivian
 |previewers=Bgrenon
-|contentarea=Customer Care
+|contentarea=Genesys Engage Multicloud
 |landingpage=No
 |definition=Predictive Routing enables you to use AI to engage customers and predict the best resource for an optimal outcome, report on results, evaluate how well your resources drive desired business outcomes, and use your findings to update the predictive model for retraining and optimize your strategy.

@@ Line 14: / Line 14: @@
 |Type=Install and Config
 |Title=
-|Description=The {{Link-SomewhereInThisVersion|manual=Deployment|display text=Deployment and Operations Guide}} explains how to install and configure the Genesys Predictive Routing (GPR) Data Loader and URS Strategy Subroutines components.
+|Description=The {{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Deployment and Operations Guide}} explains how to install and configure the Genesys Predictive Routing (GPR) Data Loader and URS Strategy Subroutines components.
 |Links=The {{Link-SomewhereInThisVersion|manual=Deployment|display text=Deployment and Operations Guide}} contains the following information:
@@ Line 29: / Line 29: @@
 |Type=XYZ Documentation
 |Title=Help File
-|Description=The {{Link-SomewhereInThisVersion|manual=Help|display text=Predictive Routing Help}} explains how to use the GPR web application.
+|Description=The {{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Help|display text=Predictive Routing Help}} explains how to use the GPR web application.
-|Links=*{{Link-SomewhereInThisVersion|manual=Help|topic=PrMConfig|display text=Manage accounts, users, and roles}}
+|Links=*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Help|topic=PrMConfig|display text=Manage accounts, users, and roles}}
-*{{Link-SomewhereInThisVersion|manual=Help|topic=dataUpload|display text=View uploaded data}}
+*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Help|topic=dataUpload|display text=View uploaded data}}
-*{{Link-SomewhereInThisVersion|manual=Help|topic=ConfigPredictModels|display text=Create, train, and test predictors and models}}
+*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Help|topic=ConfigPredictModels|display text=Create, train, and test predictors and models}}
-*{{Link-SomewhereInThisVersion|manual=Help|topic=Reports|display text=Assess GPR performance}}
+*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Help|topic=Reports|display text=Assess GPR performance}}
 |Columns=No
 }}
 }}

PE-GPR - Revision history

Bgrenon: Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Bgrenon: Published

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Bgrenon: Published

Bgrenon: Published

Bgrenon: Published

Vivian: Published

Vivian: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"