OP04/Canonical - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:28:30Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Shane.landy@genesys.com: USC: Updated HLF embed code

2021-04-01T11:49:26Z

USC: Updated HLF embed code

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

2020-07-15T12:05:23Z

Text replacement - "PureCloud" to "Genesys Cloud"

Bgrenon: 1 revision imported

2020-03-26T15:34:45Z

1 revision imported

Shlandy93 at 12:10, March 26, 2020

2020-03-26T12:10:00Z

smart_wiki>PLeprieult at 07:57, March 25, 2020

2020-03-25T07:57:09Z

Shlandy93 at 15:31, March 11, 2020

2020-03-11T15:31:14Z

Shlandy93 at 15:49, February 14, 2020

2020-02-14T15:49:37Z

Bgrenon at 17:10, November 26, 2018

2018-11-26T17:10:09Z

Bgrenon: Created page with "{{SMART Meta |Solution=Open Platform |Title=Genesys Voice Services |Subtitle=TBD }}"

2018-09-27T18:06:55Z

Created page with "{{SMART Meta |Solution=Open Platform |Title=Genesys Voice Services |Subtitle=TBD }}"

New page

{{SMART Meta
|Solution=Open Platform
|Title=Genesys Voice Services
|Subtitle=TBD
}}

@@ Line 25: / Line 25: @@
 }}
 {{SMART DataSheetFlow
-|Flow=Cloud Carrier connects to Genesys Cloud Media Tier & Trunking Services over the Internet.
+|Flow=Cloud Carrier connects to Genesys Cloud CX Media Tier & Trunking Services over the Internet.
 }}
 {{SMART DataSheetFlow
-|Flow=Call is connected to a Genesys Cloud ACD or Business user via the Internet.
+|Flow=Call is connected to a Genesys Cloud CX ACD or Business user via the Internet.
 }}
 {{SMART Benefits
@@ Line 36: / Line 36: @@
 {{SMART Benefits
 |CanonicalBenefitID=Reduced Deployment Costs
-|CanonicalBenefit=Continue using your existing telephony investments, or a cost-effective carrier contract. The Genesys Cloud platform is interoperable with third-party cloud or premises PBX.
+|CanonicalBenefit=Continue using your existing telephony investments, or a cost-effective carrier contract. The Genesys Cloud CX platform is interoperable with third-party cloud or premises PBX.
 }}
 {{SMART Benefits

@@ Line 11: / Line 11: @@
 |DesiredState=*Carrier flexibility to support global growth; ability to easily add new users and offices
 *Reduce hardware and network needs
-|HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/6df2ab8e-c1aa-40b0-9e5a-1aa5b82a8ab6/0
+|HighLevelFlowLucid=6df2ab8e-c1aa-40b0-9e5a-1aa5b82a8ab6
 |BuyerPersonas=Head of IT Infrastructure
 |QualifyingQuestions=#<span>Are you interested in consolidating the number of vendors you work with? Or are you interested in keeping your existing carrier or PBX infrastructure?</span>

@@ Line 25: / Line 25: @@
 }}
 {{SMART DataSheetFlow
-|Flow=Cloud Carrier connects to PureCloud Media Tier & Trunking Services over the Internet.
+|Flow=Cloud Carrier connects to Genesys Cloud Media Tier & Trunking Services over the Internet.
 }}
 {{SMART DataSheetFlow
-|Flow=Call is connected to a PureCloud ACD or Business user via the Internet.
+|Flow=Call is connected to a Genesys Cloud ACD or Business user via the Internet.
 }}
 {{SMART Benefits
@@ Line 36: / Line 36: @@
 {{SMART Benefits
 |CanonicalBenefitID=Reduced Deployment Costs
-|CanonicalBenefit=Continue using your existing telephony investments, or a cost-effective carrier contract. The PureCloud platform is interoperable with third-party cloud or premises PBX.
+|CanonicalBenefit=Continue using your existing telephony investments, or a cost-effective carrier contract. The Genesys Cloud platform is interoperable with third-party cloud or premises PBX.
 }}
 {{SMART Benefits

@@ Line 6: / Line 6: @@
 {{SMART Canonical
 |PlatformChallenge=While new communication channels continue to crop up, the importance of voice remains. But physical hardware and network maintenance can be cumbersome and doesn't scale well. Meanwhile, your business is growing and today's needs may not be the same as next year's needs.
-|PlatformSolution=A wide variety of voice services connectivity options can provide ultimate flexibility and choice—so whether you want to use the same vendor for your contact center solution and voice services, or you prefer to bring your own carrier and manage your own costs, you're able to keep up with your business' shifting needs.... all while extending cloud benefits across the business to provide speed, stability and agility.
+|PlatformSolution=A wide variety of voice services connectivity options can provide ultimate flexibility and choice—so whether you want to use the same vendor for your contact center solution and voice services, or you prefer to bring your own carrier and manage your own costs, you're able to keep up with your business' shifting needs, all while extending cloud benefits across the business to provide speed, stability and agility.
 |HighLevelFlowLucid=https://www.lucidchart.com/documents/edit/6df2ab8e-c1aa-40b0-9e5a-1aa5b82a8ab6/0
 |BuyerPersonas=Head of IT Infrastructure
@@ Line 28: / Line 32: @@
 {{SMART Benefits
 |CanonicalBenefitID=Reduced IT Operational Costs
-|CanonicalBenefit=Leverage an all-cloud solution for voice services that can be deployed in days, with no hardware required. Or continue using your existing telephony investments, or a cost-effective carrier contract.
+|CanonicalBenefit=With a zero-hardware footprint, IT teams can realize a reduction in communications hardware and network maintenance.
 }}

@@ Line 5: / Line 5: @@
 }}
 {{SMART Canonical
 |BuyerPersonas=Head of IT Infrastructure
 |QualifyingQuestions=#<span>Are you interested in consolidating the number of vendors you work with? Or are you interested in keeping your existing carrier or PBX infrastructure?</span>
@@ Line 10: / Line 13: @@
 #<span>Is internet latency or remote survivability a concern?</span>
 |DataSheetImage=OP04 Genesys Voice Services (2).png
 }}
 {{SMART DataSheetFlow

← Older revision	Revision as of 15:34, March 26, 2020
(No difference)

← Older revision	Revision as of 12:10, March 26, 2020
(No difference)

@@ Line 2: / Line 2: @@
 |Solution=Open Platform
 |Title=Genesys Voice Services
-|Subtitle=TBD
+|Subtitle=Telephony Connection Options
 }}
 {{SMART Canonical
 |PlatformChallenge=While new communication channels continue to crop up, the importance of voice remains. But physical hardware and network maintenance can be cumbersome and doesn't scale well. Meanwhile, your business is growing and today's needs may not be the same as next year's needs.
 |PlatformSolution=A wide variety of voice services connectivity options can provide ultimate flexibility and choice—so whether you want to use the same vendor for your contact center solution and voice services, or you prefer to bring your own carrier and manage your own costs, you're able to keep up with your business' shifting needs.... all while extending cloud benefits across the business to provide speed, stability and agility.
 }}
 {{SMART DataSheetFlow