WikiSysop: Redirected page to GWS/Current/GWSPEGuide/Provision#createAS

2022-05-24T19:31:08Z

Redirected page to GWS/Current/GWSPEGuide/Provision#createAS

New page

#REDIRECT [[GWS/Current/GWSPEGuide/Provision#createAS]]{{Article
|Standalone=No
|DisplayName=Provision Agent Setup
|Context=Learn how to provision Agent Setup.
|ComingSoon=No
|Role=Administrator
|Section={{Section
|sectionHeading=Prerequisites
|alignment=Vertical
|structuredtext=Agent Setup is used to manage the controls and settings that run the contact center and enable the users within it to handle and manage interactions.

Agent Setup is part of Genesys Web Services and Applications (GWS) and must be enabled when deploying GWS services.
|Status=No
}}{{Section
|sectionHeading=Provisioning in OpenShift
|alignment=Vertical
|structuredtext=To provision Agent Setup you must run the following commands in order to create https access routes for both <code>gws-app-provisioning</code> and <code>gws-ui-provisioning</code>.

oc create route edge --service=gws-ui-provisioning-blue-srv --hostname=<hostname> --path /ui/provisioning

oc create route edge --service=gws-app-provisioning-blue-srv --hostname=<hostname> --path /provisioning

Genesys recommends the hostname format prov.<cluster-subdomain>.

=====Example=====
For VCE cluster (<nowiki>https://console-openshift-console.apps</nowiki>.<yourclusterdomain>.com/), the host name should be prov.apps.<yourclusterdomain>.com
|Status=No
}}{{Section
|sectionHeading=Provisioning in GKE
|alignment=Vertical
|structuredtext=====Create provisioning-ingress.yaml====
{{NoteFormat|In this example the <tt>namespace</tt> is set specifically to gws in the yaml file. Adjust accordingly for your deployment.|}}

<pre>
apiVersion: extensions/v1beta1
kind: Ingress
metadata:
name: prov-ingress
namespace: gws
annotations:
# add an annotation indicating the issuer to use.
cert-manager.io/cluster-issuer: "<cluster-issuer>"
# Custom annotations for NGINX Ingress Controller
kubernetes.io/ingress.class: "nginx"
nginx.ingress.kubernetes.io/ssl-redirect: "false"
nginx.ingress.kubernetes.io/use-regex: "true"
spec:
rules:
- host: prov.<domain> - e.g. prov.test.dev
http:
paths:
- path: /ui/provisioning/.*
backend:
serviceName: gws-ui-provisioning-blue-srv
servicePort: 80
- path: /provisioning/.*
backend:
serviceName: gws-app-provisioning-blue-srv
servicePort: 80
tls:
- hosts:
- prov.<domain> - e.g. prov.test.dev
secretName: prov-ingress-cert
</pre>

====Apply the yaml file to your namespace====
<pre>
kubectl apply -f provisioning-ingress.yaml -n gws
</pre>

====Create an Agent Admin User====
{{NoteFormat|The Tenant service should be running and able to access Configuration Server.|}}

#Log in to Configuration Manager.
#Create a '''Person''' (uncheck '''isAgent''' Checkbox) with '''userName''': <code>AgentAdmin</code>.
#Add the created user to the '''Users''' access group as well as to the '''Agent Setup Administrators''' group.
|Status=No
}}{{Section
|sectionHeading=Next Step
|alignment=Vertical
|structuredtext=Launch Agent Setup using the URL '''https://<hostname>/ui/provisioning'''.

Refer to {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Getting_started|display text=Get started with Agent Setup}} for more information.
|Status=No
}}
}}

GWS/Current/GWSPEGuide/ProvisionAS - Revision history

WikiSysop: Redirected page to GWS/Current/GWSPEGuide/Provision#createAS