GWS/Current/GWSPEGuide/Overview - Revision history

WikiSysop at 13:01, February 28, 2023

2023-02-28T13:01:43Z

WikiSysop at 16:16, September 29, 2022

2022-09-29T16:16:40Z

WikiSysop at 19:17, July 28, 2022

2022-07-28T19:17:19Z

WikiSysop at 13:15, July 22, 2022

2022-07-22T13:15:57Z

Julie.munn@genesys.com: Published

2021-12-03T12:53:27Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:40Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Julie.munn@genesys.com: Published

2021-10-29T20:39:12Z

Published

Olena.chapovska@genesys.com: Published

2021-06-29T13:54:02Z

Published

New page

{{Article
|Standalone=No
|DisplayName=About Genesys Web Services and Applications
|Context=Learn about Genesys Web Services and Applications and how it works in Genesys Engage cloud private edition.
|ComingSoon=No
|Section={{Section
|alignment=Vertical
|structuredtext=Genesys Web Services and Applications is a set of user interfaces and APIs that provide a web-based client interface to access Genesys services. The Genesys Web Services and Applications package contains a variety of microservices that you can implement in your contact center.

Genesys Web Services and Applications (GWS) is an application cluster composed of several microservices that run together. GWS runs on multiple containers that are categorized as below:

*Agent Setup (see {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC}}): Controls your contact center and its resources:
**The people who run and operate it – the administrators who control the technical ins and outs, the managers who run the day-to-day operations and administrative aspects of a contact center, the supervisors who oversee agents, and the agents who communicate with customers.
**The systems and programs that make the day-to-day stuff possible – the telephony, the software, the servers, the routing and dialing strategies, and so on.
**The features and capabilities we use to meet our business needs and requirements – Caller ID capabilities, voicemail, agent transfers and conferencing, and so on.
*Data Services: These services use multiple data sources (third-party databases) that you must maintain to store GWS data.
*Platform Services: These services are used to connect to Genesys servers such as Configuration Server, Stat Server, SIP Server, and Interaction Server.
*UI Services: These services provide user interfaces {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=WWEPEGuide}} and the underlying services needed to support them, such as the Workspace Service.
*Client Application: This can be Workspace Web Edition (WWE) Agent Desktop, a custom desktop.

A reverse proxy service is used as an ingress controller. This works as an internal application load balancer.
|Status=No
}}
|PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
}}

@@ Line 29: / Line 29: @@
 *Azure Kubernetes Service (AKS)
 *Google Kubernetes Engine (GKE)
 See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=GWS}} for information about when support was introduced.

@@ Line 27: / Line 27: @@
 |structuredtext=Genesys Web Services and Applications is supported on the following cloud platforms:
 *Google Kubernetes Engine (GKE)
 *OpenShift Container Platform (OpenShift)

@@ Line 1: / Line 1: @@
 {{Article
 |Standalone=No
-|DisplayName=About Web Services and Applications
+|DisplayName=About Genesys Web Services and Applications
-|Context=Learn about Web Services and Applications and how it works in Genesys Multicloud CX private edition.
+|Context=Learn about Genesys Web Services and Applications and how it works in Genesys Multicloud CX private edition.
 |ComingSoon=No
 |Section={{Section
 |alignment=Vertical
-|structuredtext=Web Services and Applications (GWS) is a set of user interfaces and APIs that provide a web-based client interface to access Genesys services. The Web Services and Applications package contains a variety of microservices that you can implement in your contact center.
+|structuredtext=Genesys Web Services and Applications (GWS) is a set of user interfaces and APIs that provide a web-based client interface to access Genesys services. The Genesys Web Services and Applications package contains a variety of microservices that you can implement in your contact center.
-Web Services and Applications (GWS) is an application cluster composed of several microservices that run together. GWS runs on multiple containers that are categorized as below:
+Genesys Web Services and Applications (GWS) is an application cluster composed of several microservices that run together. GWS runs on multiple containers that are categorized as below:
 *Agent Setup (see {{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC}}): Controls your contact center and its resources:
@@ Line 25: / Line 25: @@
 |anchor=support
 |alignment=Vertical
-|structuredtext=Web Services and Applications is supported on the following cloud platforms:
+|structuredtext=Genesys Web Services and Applications is supported on the following cloud platforms:
 *Google Kubernetes Engine (GKE)

@@ Line 21: / Line 21: @@
 A reverse proxy service is used as an ingress controller. This works as an internal application load balancer.
 |Status=No
-}}
+}}{{Section
-{{Section
+|sectionHeading=Supported Kubernetes platforms
 |anchor=support
 |alignment=Vertical
 |structuredtext=Web Services and Applications is supported on the following cloud platforms:
-* Google Kubernetes Engine (GKE)
+*Google Kubernetes Engine (GKE)
-* OpenShift Container Platform (OpenShift)
+*OpenShift Container Platform (OpenShift)
 See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=GWS}} for information about when support was introduced.

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=About Web Services and Applications
-|Context=Learn about Web Services and Applications and how it works in Genesys Engage cloud private edition.
+|Context=Learn about Web Services and Applications and how it works in Genesys Multicloud CX private edition.
 |ComingSoon=No
 |Section={{Section

@@ Line 17: / Line 17: @@
 *Platform Services: These services are used to connect to Genesys servers such as Configuration Server, Stat Server, SIP Server, and Interaction Server.
 *UI Services: These services provide user interfaces {{Link-AnywhereElse|product=PEC-AD|version=Current|manual=WWEPEGuide}} and the underlying services needed to support them, such as the Workspace Service.
-*Client Application: This can be Workspace Web Edition (WWE) Agent Desktop, a custom desktop.
+*Client Application: This can be Workspace Web Edition (WWE) Agent Workspace, a custom desktop.
 A reverse proxy service is used as an ingress controller. This works as an internal application load balancer.