GVP/Current/GVPPEGuide/Planning - Revision history

WikiSysop at 09:31, October 5, 2022

2022-10-05T09:31:09Z

WikiSysop at 10:00, June 28, 2022

2022-06-28T10:00:51Z

Karl.Abraham.IX: Published

2021-12-22T16:58:23Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:21Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Karl abraham.abel@genesys.com: Published

2021-10-19T11:52:44Z

Published

Ed.jamer@genesys.com at 18:32, October 9, 2021

2021-10-09T18:32:30Z

Karl abraham.abel@genesys.com: Published

2021-09-30T19:01:00Z

Published

Karl abraham.abel@genesys.com: Published

2021-08-23T15:48:10Z

Published

Karl abraham.abel@genesys.com: Published

2021-08-05T14:03:32Z

Published

Karl abraham.abel@genesys.com: Published

2021-06-30T19:04:52Z

Published

Show changes

@@ Line 3: / Line 3: @@
 |Context=Find out what to do before deploying Genesys Voice Platform.
 |LimitationsStatus=No
-|LimitationsText=*Third-party integrations like ASR/TTS or recording use cases are not supported in this initial release.
+|LimitationsText=*Resource Manager does not use gateway LRG configurations. Instead, it uses the contact center ID coming from SIP Server as gvp-tenant-id in the INVITE message to identify the tenant and pick the IVR Profiles.
 *Only single MCP LRG is supported per GVP deployment.
 *Only the specific component configuration options documented in Helm values.yaml overrides can be modified. Other configuration options can't be changed.

@@ Line 15: / Line 15: @@
 For more information on JFrog, refer to the {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ManageServices}} topic in the ''Setting up Genesys Multicloud CX private edition'' document.
 |ThirdPartyStatus=No
-|ThirdPartyText====Media Control Platform===
+|SectionThirdPartyItem={{SectionThirdPartyItem
-{{{!}} class="wikitable" border="1" cellspacing="0" cellpadding="0" width="1068"
+|ThirdPartyItem=3e732261-b78e-4921-b6a6-08ee0a322ca1
-{{!}} valign="top"{{!}}'''Name'''
+|Variation=No
-{{!}} valign="top"{{!}}'''Version'''
+}}{{SectionThirdPartyItem
-{{!}} valign="top"{{!}}'''Purpose'''
+|ThirdPartyItem=1a407778-58fe-4acd-8ca7-5af8eac31283
-{{!}} valign="top"{{!}}'''Configuration mode'''
+|Variation=No
-{{!}} valign="top"{{!}}'''Notes'''
+|Notes=The GVP Configuration Server is separate from the Tenant Configuration Server and requires its own database.
-{{!}}-
+}}{{SectionThirdPartyItem
-{{!}} valign="top"{{!}}Consul
+|ThirdPartyItem=2936260e-26af-4170-a54f-30ce99564b4b
-{{!}} valign="top"{{!}}1.9.5
+|Variation=No
-{{!}} valign="top"{{!}}Service discovery, service  mesh, and key value
+|Notes=The following features must be enabled in Consul:
-Service  Discovery – to register MCP service for auto discovery of MCP pods by RM
+Service Discovery – to register MCP service for auto discovery of MCP pods by RM
-{{!}}}
+}}{{SectionThirdPartyItem
+|ThirdPartyItem=29577a1d-7351-4c78-8369-62f84d696d05
-===Resource Manager===
+|Variation=No
-Not applicable
+}}
 |StorageStatus=No
 |StorageText={{AnchorDiv|MCPSR}}

@@ Line 11: / Line 11: @@
 *SIP TLS / SRTP are currently not supported.
 |HelmStatus=No
-|HelmText=You will have to download the following GVP related Docker containers and Helm charts from the JFrog repository:
+|HelmText=You will have to download the GVP related Docker containers and Helm charts from the JFrog repository.  For docker container and helm chart versions, refer to {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=GVPHelm|display text=Helm charts and containers for Genesys Voice Platform}}.
 For more information on JFrog, refer to the {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ManageServices}} topic in the ''Setting up Genesys Multicloud CX private edition'' document.
@@ Line 32: / Line 19: @@
 {{!}} valign="top"{{!}}'''Name'''
 {{!}} valign="top"{{!}}'''Version'''
 {{!}} valign="top"{{!}}'''Purpose'''
 {{!}} valign="top"{{!}}'''Configuration mode'''
@@ Line 40: / Line 25: @@
 {{!}} valign="top"{{!}}Consul
 {{!}} valign="top"{{!}}1.9.5
-{{!}} valign="top"{{!}}N/A
+{{!}} valign="top"{{!}}Service discovery, service  mesh, and key value
 {{!}} valign="top"{{!}}
 {{!}} valign="top"{{!}}The following features must be  enabled in Consul:
@@ Line 56: / Line 39: @@
 {{!}} valign="top"{{!}}'''Name'''
 {{!}} valign="top"{{!}}'''Version'''
 {{!}} valign="top"{{!}}'''Purpose'''
 {{!}} valign="top"{{!}}'''Configuration mode'''
@@ Line 63: / Line 44: @@
 {{!}}-
 {{!}} valign="top"{{!}}Consul
-{{!}} valign="top"{{!}}N/A
+{{!}} valign="top"{{!}}1.9.5
-{{!}} valign="top"{{!}}N/A
+{{!}} valign="top"{{!}}Service Discovery,
-{{!}} valign="top"{{!}}N/A
-{{!}} valign="top"{{!}}
+service mesh
 {{!}} valign="top"{{!}}
 {{!}} valign="top"{{!}}
@@ Line 75: / Line 58: @@
 {{!}} valign="top"{{!}}'''Name'''
 {{!}} valign="top"{{!}}'''Version'''
 {{!}} valign="top"{{!}}'''Purpose'''
 {{!}} valign="top"{{!}}'''Configuration mode'''
@@ Line 82: / Line 63: @@
 {{!}}-
 {{!}} valign="top"{{!}}SQLServer
-{{!}} valign="top"{{!}}2016
+{{!}} valign="top"{{!}}2019 (v15)
-{{!}} valign="top"{{!}}N/A
+{{!}} valign="top"{{!}}Relational DB
 {{!}} valign="top"{{!}}
 {{!}} valign="top"{{!}}
@@ Line 94: / Line 73: @@
 {{!}} valign="top"{{!}}'''Name'''
 {{!}} valign="top"{{!}}'''Version'''
 {{!}} valign="top"{{!}}'''Purpose'''
 {{!}} valign="top"{{!}}'''Configuration mode'''
@@ Line 101: / Line 78: @@
 {{!}}-
 {{!}} valign="top"{{!}}PostGreSQL
-{{!}} valign="top"{{!}}11
+{{!}} valign="top"{{!}}11.x
-{{!}} valign="top"{{!}}N/A
+{{!}} valign="top"{{!}}Relational DB
 {{!}} valign="top"{{!}}
 {{!}} valign="top"{{!}}

@@ Line 26: / Line 26: @@
 **GVP Configuration Server - gvp-configserver-100.0.1000017.tgz
-For more information on JFrog, refer to the {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ManageServices}} topic in the ''Setting up Genesys Engage cloud private edition'' document.
+For more information on JFrog, refer to the {{Link-AnywhereElse|product=PrivateEdition|version=Current|manual=PEGuide|topic=ManageServices}} topic in the ''Setting up Genesys Multicloud CX private edition'' document.
 |ThirdPartyStatus=No
 |ThirdPartyText====Media Control Platform===

@@ Line 15: / Line 15: @@
 *Docker containers
 **Media Control Platform - 100.0.100.0040
-**Resource Manager - 100.0.100.0066
+**Resource Manager - 100.0.100.0082
 **Service Discovery - 100.0.100.0019
 **Reporting Server - 100.0.100.0077
@@ Line 21: / Line 21: @@
 *Helm charts
 **Media Control Platform - gvp-mcp-100.0.1000040.tgz
-**Resource Manager - gvp-rm-100.0.1000066.tgz
+**Resource Manager - gvp-rm-100.0.1000082.tgz
 **Service Discovery - gvp-sd-100.0.1000019.tgz
 **Reporting Server - gvp-rs-100.0.1000077.tgz

@@ Line 14: / Line 14: @@
 *Docker containers
-**Media Control Platform - 100.0.100.0015
+**Media Control Platform - 100.0.100.0022
-**Resource Manager - 100.0.100.0036
+**Resource Manager - 100.0.100.0044
-**Service Discovery - 100.0.100.0007
+**Service Discovery - 100.0.100.0011
-**Reporting Server - 100.0.100.0026
+**Reporting Server - 100.0.100.0038
-**GVP Configuration Server - 100.0.100.0009
+**GVP Configuration Server - 100.0.100.0017
 *Helm charts
-**Media Control Platform - gvp-mcp-100.0.1000015.tgz
+**Media Control Platform - gvp-mcp-100.0.1000022.tgz
-**Resource Manager - gvp-rm-100.0.1000036.tgz
+**Resource Manager - gvp-rm-100.0.1000044.tgz
-**Service Discovery - gvp-sd-100.0.1000007.tgz
+**Service Discovery - gvp-sd-100.0.1000011.tgz
-**Reporting Server - gvp-rs-100.0.1000026.tgz
+**Reporting Server - gvp-rs-100.0.1000038.tgz
-**GVP Configuration Server - gvp-configserver-100.0.1000009.tgz
+**GVP Configuration Server - gvp-configserver-100.0.1000017.tgz
 For more information on JFrog, refer to the [[Draft:PrivateEdition/Current/PEGuide/ManageServices|Downloading your Genesys Engage containers]] topic in the ''Setting up Genesys Engage cloud private edition'' document.

@@ Line 14: / Line 14: @@
 *Docker containers
-**Media Control Platform - 9.0.048.65
+**Media Control Platform - 100.0.100.0015
-**Resource Manager - 9.0.048.31
+**Resource Manager - 100.0.100.0036
-**Service Discovery - 9.0.000.52
+**Service Discovery - 100.0.100.0007
-**Reporting Server - 9.0.048.18
+**Reporting Server - 100.0.100.0026
-**GVP Configuration Server - 9.0.000.16
+**GVP Configuration Server - 100.0.100.0009
 *Helm charts
-**Media Control Platform - gvp-mcp-9.048.65.tgz
+**Media Control Platform - gvp-mcp-100.0.1000015.tgz
-**Resource Manager - gvp-rm-9.048.31.tgz
+**Resource Manager - gvp-rm-100.0.1000036.tgz
-**Service Discovery - gvp_sd-9.000.52.tgz
+**Service Discovery - gvp-sd-100.0.1000007.tgz
-**Reporting Server - gvp-rs-9.048.18.tgz
+**Reporting Server - gvp-rs-100.0.1000026.tgz
-**GVP Configuration Server - gvp-configserver-9.000.16.tgz
+**GVP Configuration Server - gvp-configserver-100.0.1000009.tgz
 For more information on JFrog, refer to the [[Draft:PrivateEdition/Current/PEGuide/ManageServices|Downloading your Genesys Engage containers]] topic in the ''Setting up Genesys Engage cloud private edition'' document.
@@ Line 142: / Line 142: @@
 {{!}} valign="top"{{!}}log-pvc
 {{!}} valign="top"{{!}}50Gi
-{{!}} valign="top"{{!}}RW
+{{!}} valign="top"{{!}}RWO
 {{!}} valign="top"{{!}}medium
 {{!}} valign="top"{{!}}storing log files
@@ Line 180: / Line 180: @@
 {{!}} valign="top"{{!}}log-pvc
 {{!}} valign="top"{{!}}25Gi
-{{!}} valign="top"{{!}}RW
+{{!}} valign="top"{{!}}RWO
 {{!}} valign="top"{{!}}medium
 {{!}} valign="top"{{!}}storing log files
@@ Line 211: / Line 211: @@
 {{!}} class="confluenceTd"{{!}}log-pvc
 {{!}} class="confluenceTd"{{!}}50Gi
-{{!}} class="confluenceTd"{{!}}RW
+{{!}} class="confluenceTd"{{!}}RWO
 {{!}} colspan="1" class="confluenceTd"{{!}}medium
 {{!}} colspan="1" class="confluenceTd"{{!}}storing log files
@@ Line 240: / Line 240: @@
 {{!}} class="confluenceTd"{{!}}log-pvc
 {{!}} class="confluenceTd"{{!}}10Gi
-{{!}} class="confluenceTd"{{!}}RW
+{{!}} class="confluenceTd"{{!}}RWO
 {{!}} colspan="1" class="confluenceTd"{{!}}medium
 {{!}} colspan="1" class="confluenceTd"{{!}}storing log files
@@ Line 265: / Line 265: @@
 {{!}} class="confluenceTd"{{!}}billing-pvc
 {{!}} class="confluenceTd"{{!}}20Gi
-{{!}} class="confluenceTd"{{!}}files-standard-zrs
+{{!}} class="confluenceTd"{{!}}RWO
 {{!}} colspan="1" class="confluenceTd"{{!}}High
 {{!}} colspan="1" class="confluenceTd"{{!}}Stores ActiveMQ data and config information
@@ Line 285: / Line 285: @@
 {{!}} class="confluenceTd"{{!}}billing-pvc
 {{!}} class="confluenceTd"{{!}}10Gi
-{{!}} class="confluenceTd"{{!}}files-standard-zrs
+{{!}} class="confluenceTd"{{!}}RWO
 {{!}} colspan="1" class="confluenceTd"{{!}}High
 {{!}} colspan="1" class="confluenceTd"{{!}}Stores ActiveMQ data and config information
@@ Line 491: / Line 491: @@
 ===GVP Configuration Server===
 N/A
-|GDPRStatus=Yes
+|GDPRStatus=No
 |GDPRText=This section describes product-specific aspects of Genesys Voice Platform support for the European Union's General Data Protection Regulation (GDPR) in premise deployments. For general information about Genesys support for GDPR compliance, see [https://docs.genesys.com/Documentation:System:SDG:GDPR:8.5.x General Data Protection Regulation].