GVP/Current/GVPPEGuide/Overview - Revision history

WikiSysop at 02:31, March 31, 2023

2023-03-31T02:31:29Z

WikiSysop at 08:45, September 29, 2022

2022-09-29T08:45:52Z

Karl.Abraham.IX: Published

2021-12-22T17:00:05Z

Published

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:54Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Karl abraham.abel@genesys.com: Published

2021-06-30T19:04:51Z

Published

New page

{{Article
|Standalone=No
|DisplayName=About Genesys Voice Platform
|Context=Learn about Genesys Voice Platform and how it works in Genesys Engage cloud private edition.
|ComingSoon=No
|Section={{Section
|sectionHeading=Genesys Voice Platform
|alignment=Vertical
|structuredtext=Genesys Voice Platform (GVP) is a software-only, standards-based voice portal that provides cost-effective customer interactions, 24x7, for businesses using voice, video, the web, and the cloud. Functioning beyond traditional IVR systems, GVP provides touch-tone access to applications and incorporates speech recognition technology and video for conversational exchanges, better to identify and resolve customer requests.

GVP employs a VoiceXML-based media server for network service providers and enterprise customers. GVP is a self-service system that comes with Genesys Media Server and can provide media services simultaneously with VoiceXML self-service applications.

Media services available with GVP are:

*Call parking
*Call qualification
*Call progress detection
*Third-party call recording support
*Call conferencing
*Audio/video streaming

So GVP can be used to provide augmented routing and agent services in addition to self-service applications, proactive contact solutions and outbound calling media.

Genesys Voice Platform (GVP) comprises the following services:

*{{Link-SomewhereInThisVersion|manual=GVPPEGuide|topic=Overview|anchor=GCS|display text=GVP Configuration Server}}
*{{Link-SomewhereInThisVersion|manual=GVPPEGuide|topic=Overview|anchor=SD|display text=Service Discovery}}
*{{Link-SomewhereInThisVersion|manual=GVPPEGuide|topic=Overview|anchor=RS|display text=Reporting Server}}
*{{Link-SomewhereInThisVersion|manual=GVPPEGuide|topic=Overview|anchor=RM|display text=Resource Manager}}
*{{Link-SomewhereInThisVersion|manual=GVPPEGuide|topic=Overview|anchor=MCP|display text=Media Control Platform}}
|Status=No
}}{{Section
|sectionHeading=GVP Configuration Server
|anchor=GCS
|alignment=Vertical
|structuredtext=GVP Configuration Server service is the internal application that connects to the database for the GVP service.
|Status=No
}}{{Section
|sectionHeading=Service Discovery
|anchor=SD
|alignment=Vertical
|structuredtext=Service Discovery:

*Allows MCP pods to be discovered via consul as they are scaled out and added to LRG in Config Server
*Checks the tenant configmap and if there are new tenant information changes that are not in GVP Configuration Server
*Creates/updates the tenant configuration, such as IVR profile in GVP Configuration Server
|Status=No
}}{{Section
|sectionHeading=Reporting Server
|anchor=RS
|alignment=Vertical
|structuredtext=Reporting Server (RS) receives the data and statistics submitted by the reporting clients (Resource Manager, Media Control Platform, and MRCP Proxy)

RS provides this service: storage in the SQLServer DB is used for billing and reporting purposes. RS uses persistent volume for storing the Active MQ journal files.
|Status=No
}}{{Section
|sectionHeading=Resource Manager
|anchor=RM
|alignment=Vertical
|structuredtext=Resource Manager (RM) is the first element to process requests for GVP services, and it interacts with the GVP Configuration Server to determine the tenant, the IVR profile, and the resource required to deliver the service. It then forwards the request to the resource that can deliver the service, such as Media Control Platform (MCP) and others.

Resource Manager acts as a SIP proxy for SIP traffic between any two SIP components in the GVP architecture.

Resource Manager also acts as a SIP notifier, accepting SIP SUBSCRIBE requests from SIP Server and maintaining multiple independent subscriptions for the same or different SIP devices.

K8s headless service is created to expose both the RM addresses. The K8s RM headless service name is configured in the sip-server cluster MSML DN (VOIP DN). SIP Server is enabled to use SRV, and the RM headless service name is used as SRV record for contacting RM.

When RM pairs are upgraded, the K8s RM headless service name remains the same, so there is no need to update the SIP DNs.
|Status=No
}}{{Section
|sectionHeading=Media Control Platform
|anchor=MCP
|alignment=Vertical
|structuredtext=Media Control Platform (MCP) provides media services such as:

*Call parking
*Call qualification
*Call Progress Detection
*Third-party call recording support
*Call conferencing
*Audio/video streaming
|Status=No
}}
|PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1
}}

← Older revision		Revision as of 02:31, March 31, 2023
Line 36:		Line 36:

	*Google Kubernetes Engine (GKE)		*Google Kubernetes Engine (GKE)
−
−	*OpenShift Container Platform (OpenShift)

	*Azure Kubernetes Service (AKS)		*Azure Kubernetes Service (AKS)

← Older revision		Revision as of 08:45, September 29, 2022
Line 38:		Line 38:

	*OpenShift Container Platform (OpenShift)		*OpenShift Container Platform (OpenShift)
		+
		+	*Azure Kubernetes Service (AKS)

	See the {{Link-AnywhereElse\|product=ReleaseNotes\|version=Current\|manual=GenesysEngage-cloud\|topic=GVP}} for information about when support was introduced.		See the {{Link-AnywhereElse\|product=ReleaseNotes\|version=Current\|manual=GenesysEngage-cloud\|topic=GVP}} for information about when support was introduced.

@@ Line 29: / Line 29: @@
 *{{Link-SomewhereInThisVersion|manual=GVPPEGuide|topic=Overview|anchor=RM|display text=Resource Manager}}
 *{{Link-SomewhereInThisVersion|manual=GVPPEGuide|topic=Overview|anchor=MCP|display text=Media Control Platform}}
 |Status=No
 }}{{Section

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=About Genesys Voice Platform
-|Context=Learn about Genesys Voice Platform and how it works in Genesys Engage cloud private edition.
+|Context=Learn about Genesys Voice Platform and how it works in Genesys Multicloud CX private edition.
 |ComingSoon=No
 |Section={{Section