Xavier: Published

2020-09-01T08:36:30Z

Published

Xavier: Published

2020-08-19T08:41:21Z

Published

New page

{{Article
|Standalone=Yes
|DisplayName=Genesys Dialog Engine Videos
|TocName=Videos
|Context=Watch videos about Genesys Dialog Engine

<br />
|ComingSoon=Yes
|Section={{Section
|sectionHeading=Create a Bot
|anchor=createbot
|alignment=Horizontal
|Media=Video
|image=434460534
|structuredtext=Dialog Engine can integrate with call flow design tools like [https://docs.genesys.com/Documentation/GAAP Genesys Intelligent Automation], [https://help.mypurecloud.com/articles/about-architect/ Genesys Architect], and [https://all.docs.genesys.com/PEC-ROU/Current/Designer Genesys Designer].

Let's say that you're the manager of a restaurant and you want a bot that can help you with table reservations. Your restaurant has three different eating areas and the bot should be able to handle reservations and cancellations for those areas.

In this video, we will create a bot that we can use to integrate with other products. Once we have a bot ready, we can use this bot with our call flows.

<br />
|Status=No
}}{{Section
|sectionHeading=Knowledge Bots
|anchor=knowledgebots
|alignment=Horizontal
|Media=Video
|image=434912415
|structuredtext=Dialog Engine allows using a set of predefined questions and answers or FAQs to respond to queries.

You can create a Knowledge Bot that relies on this knowledge to answer queries. Read more about {{Link-AnywhereElse|product=GDE|version=Current|manual=User|topic=Adding_Knowledge|display text=Adding Knowledge to your bot}}.
|Status=No
}}{{Section
|sectionHeading=Feature: Intent Disambiguation
|anchor=intent-disambiguation
|alignment=Horizontal
|Media=Video
|image=448826840
|structuredtext=The '''Intent Disambiguation''' option, when enabled, presents a list of intents to the user when the utterance is matched with multiple intents. Read more about {{Link-SomewhereInThisVersion|manual=User|topic=Configuration|anchor=intent-disambiguation|display text=Intent Disambiguation}}.
|Status=No
}}
|urlname=Videos
|product=Draft:GDE
}}

@@ Line 6: / Line 6: @@
 <br />
-|ComingSoon=Yes
+|ComingSoon=No
 |Section={{Section
 |sectionHeading=Create a Bot
@@ Line 37: / Line 37: @@
 |Media=Video
 |image=448826840
-|structuredtext=The '''Intent Disambiguation''' option, when enabled, presents a list of intents to the user when the utterance is matched with multiple intents.  Read more about {{Link-SomewhereInThisVersion|manual=User|topic=Configuration|anchor=intent-disambiguation|display text=Intent Disambiguation}}.
+|structuredtext=The '''Intent Disambiguation''' option, when enabled, presents a list of intents to the user when the utterance is matched with multiple intents.  Read more about {{Link-AnywhereElse|product=GDE|version=Current|manual=User|topic=Configuration|anchor=intent-disambiguation|display text=Intent Disambiguation}}.
 |Status=No
 }}
 }}

GDE/Videos - Revision history

Xavier: Published

Xavier: Published