GDE/Current/User/Utterances - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:03Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:23Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:38, January 17, 2020

2020-01-17T13:38:46Z

Xavier: Published

2019-12-16T10:37:00Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Utterances
|Platform=PureEngage, PureConnect
|ComingSoon=No
|Context=An '''Utterance''' is what the user communicates to describe their intent.
|Prereq=You should have at least one intent created.
|Section={{Section
|sectionHeading=What are utterances?
|Type=Unstructured
|freetext=Utterances are phrases that a user would use to describe what they want to do. The bot tries to understand and identify the user’s intent from these utterances.

A user might say: ''I need a room for tomorrow.'' or ''I want to book a room for tomorrow.'' Both of these utterances convey the same intention: book a room for tomorrow. Another utterance might be: ''Book me a suite for three nights starting tomorrow.''

When creating sample utterances, try to create variations and also with a wide range of semantics for each intent. It’s a good practice to create multiple variations of the same phrase. For example, create two utterances: ''book a room'' and ''reserve a room''.
|Status=No
}}{{Section
|sectionHeading=Add an utterance
|Type=Structured
|anchor=addUtterance
|alignment=Vertical
|gif=No
|structuredtext=# In the '''Utterances''' tab, type an utterance in the '''+''' field, and press '''Enter'''.
# Add more utterances to the intent, as needed.{{NoteFormat|You must have two utterances added to your intent before you can save the intent.|2}}
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Edit an utterance
|Type=Structured
|anchor=editUtterance
|alignment=Vertical
|gif=No
|structuredtext=* Click an utterance and modify the information, as required.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Delete an utterance
|Type=Structured
|anchor=deleteUtterance
|alignment=Vertical
|gif=No
|structuredtext=* Select an utterance and click the '''Delete''' button.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Search utterances
|Type=Structured
|anchor=searchUtterance
|alignment=Vertical
|gif=No
|structuredtext=Use the '''Search''' filter to locate all utterances that use a specific keyword. This feature is useful when you have a large number of utterances for your intent.

*In the '''Search''' field, type a word to locate all instances of that word in multiple utterances.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=What's next?
|Type=Unstructured
|Status=No
}}
}}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Utterances
-|Platform=GenesysEngage-onpremises, PureConnect
+|Platform=GenesysEngage-cloud, PureConnect
 |ComingSoon=No
 |Context=An '''Utterance''' is what the user communicates to describe their intent.

@@ Line 8: / Line 8: @@
 |Section={{Section
 |sectionHeading=What are utterances?
-|Type=Unstructured
+|Standalone=No
-|freetext=Utterances are phrases that a user would use to describe what they want to do. The bot tries to understand and identify the user’s intent from these utterances.
+|ComingSoon=No
 A user might say: ''I need a room for tomorrow.'' or ''I want to book a room for tomorrow.'' Both of these utterances convey the same intention: book a room for tomorrow. Another utterance might be: ''Book me a suite for three nights starting tomorrow.''
@@ Line 17: / Line 19: @@
 }}{{Section
 |sectionHeading=Add an utterance
 |anchor=addUtterance
 |alignment=Vertical
 |structuredtext=# In the '''Utterances''' tab, type an utterance in the '''+''' field, and press '''Enter'''.
 # Add more utterances to the intent, as needed.{{NoteFormat|You must have two utterances added to your intent before you can save the intent.|2}}
@@ Line 27: / Line 29: @@
 }}{{Section
 |sectionHeading=Edit an utterance
 |anchor=editUtterance
 |alignment=Vertical
 |structuredtext=* Click an utterance and modify the information, as required.
 |fullwidth=No
@@ Line 36: / Line 38: @@
 }}{{Section
 |sectionHeading=Delete an utterance
 |anchor=deleteUtterance
 |alignment=Vertical
 |structuredtext=* Select an utterance and click the '''Delete''' button.
 |fullwidth=No
@@ Line 45: / Line 47: @@
 }}{{Section
 |sectionHeading=Search utterances
 |anchor=searchUtterance
 |alignment=Vertical
 |structuredtext=Use the '''Search''' filter to locate all utterances that use a specific keyword. This feature is useful when you have a large number of utterances for your intent.
@@ Line 56: / Line 58: @@
 }}{{Section
 |sectionHeading=What's next?
-|Type=Unstructured
+|Standalone=No
 |Status=No
 }}
 }}

GDE/Current/User/Utterances - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:38, January 17, 2020

Xavier: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"