GDE/Current/User/Slots - Revision history

Xavier.roy@genesys.com: Published

2021-03-16T11:34:50Z

Published

Xavier: Published

2020-10-14T11:03:59Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:19Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Xavier: Published

2020-07-22T09:23:55Z

Published

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WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:46:43Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Xavier: Published

2020-04-02T10:55:34Z

Published

Xavier: Published

2020-02-11T09:49:06Z

Published

WikiSysop at 13:38, January 17, 2020

2020-01-17T13:38:40Z

Xavier: Published

2019-12-16T10:35:30Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Slots
|Platform=PureEngage, PureConnect
|ComingSoon=No
|Context=A '''Slot''' is a specific piece of information that can be derived from an utterance and mapped to an entity.
|Section={{Section
|sectionHeading=What are slots?
|Type=Unstructured
|freetext=Dialog Engine is designed to parse an utterance provided by the user and identify their intent. Dialog Engine uses a process called ''slot filling'' to identify pieces of information and maps them to corresponding entities. Each mapping of an intent to a discrete piece of information is termed a '''slot'''. Based on the slots identified and mapped, the bot can continue the conversation with the user.

Suppose the input is: ''I want to book two rooms''. This utterance allows the bot to identify a single entity: '''number of rooms required'''. And the bot might respond up with follow-up questions.

Slot filling allows collecting multiple pieces of information about the user's intent. Consider, ''I want to book two rooms for three nights starting tomorrow''. The bot identifies slots mentioned in the conversation: ''two rooms'', ''three nights'', and ''tomorrow'' and maps them accordingly to the corresponding entities.

Dialog Engine supports two types of slots:

*A built-in predefined slot type available in Dialog Engine
*Custom slot types defined in the '''Slot Types''' screen.

{{AnchorDiv|predefined=}}
===Predefined Slot Types===

There are four built-in slot types available by default in Dialog Engine:

*<code>de:datetime</code> : maps any date and time values.
*<code>de:amountOfMoney</code> : maps any amount values.
*<code>de:duration</code> : maps any duration type values.
*<code>de:number</code> : maps any numeric values.

 
|Status=No
}}{{Section
|sectionHeading=Add a slot
|Type=Structured
|anchor=addslot
|alignment=Vertical
|gif=No
|structuredtext=You can add slots to an utterance in two ways: from the '''Slots''' tab or from the '''Utterance''' tab.

*From the '''Slots''' tab, click '''Add Slot'''.
*Enter a name to identify the slot.
*Select an entity for the slot name. You can choose from a {{Link-SomewhereInThisVersion|manual=User|topic=Slots|anchor=.7B.7B.7B1.7D.7D.7D|display text=predefined}} slot type or any {{Link-SomewhereInThisVersion|manual=User|topic=Slots|anchor=customslottype|display text=custom slot type}}.
*Check '''Slot Required''' if you want this slot to be mandatory in the utterance.
*Enter the prompt to be displayed to the user. Add more prompts, if needed.
*Click '''Save'''.

To add slots from the '''Utterance''' tab, select and click a word or phrase that will be extracted as a slot value and select '''Add New Slot'''.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Add a custom slot type
|Type=Structured
|anchor=addcustomslottype
|alignment=Vertical
|gif=No
|structuredtext=*Click '''Add Slot Type''' from the '''Slot Types''' page. or click '''Add Slot Type''' in the left pane.
*Enter a name for the custom slot type and click '''Save'''.
*Type a value for the custom entity and press '''Enter'''.
*Add more entity values as needed.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Map a slot
|FAQHeading=How do I map slots with utterances
|Type=Structured
|anchor=mapslot
|alignment=Vertical
|gif=No
|structuredtext=After you define slots, you can map specific words to corresponding entities, and Dialog Engine will pick up those slot values.

*In the '''Utterances''' tab, double-click a specific word/phrase in an utterance.
*Choose a slot name from the '''Select Slot''' menu. The selected word/phrase is now indicated as a slot value by a colored underline for the phrase.
*Click '''Save''' to save the changes to your bot.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Modify a slot's information
|Type=Structured
|anchor=editslot
|alignment=Vertical
|gif=No
|structuredtext=You can modify any of the slot information by selecting a slot from the '''Slots''' tab and clicking the '''Edit''' button.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Delete a slot
|Type=Structured
|anchor=deleteslot
|alignment=Vertical
|gif=No
|structuredtext=You can delete a slot by selecting a slot from the '''Slots''' tab and clicking the '''Delete''' button.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=What's next?
|Type=Unstructured
|Status=No
}}
}}

@@ Line 49: / Line 49: @@
 *<code>builtin:datetime</code> : maps any date and time values.
-*<code>builtin:date</code> : maps any date values. Use when you want to map dates only.
+*<code>builtin:date</code> : maps any date values. Use when you want to map dates only. Ensure the dates are in extended ISO-8601 format. For example, ''2021-02-16''.
 *<code>builtin:time</code> : maps any time values. Use when you want to map time only.
 *<code>builtin:amountOfMoney</code> : maps any amount values.
 *<code>builtin:duration</code> : maps any duration type values.
-*<code>builtin:number</code> : maps any numeric values. Currently only integers are supported.
+*<code>builtin:number</code> : maps any numeric values. Currently only integers are supported. Ordinal numbers like 'first' or 'second' are not supported.
 These slot types are available to define slots when creating a slot under the '''Slot Type''' option.

@@ Line 4: / Line 4: @@
 |Context=<span>A '''Slot''' is a specific piece of information that can be derived from an utterance and is used to fulfill the user's intent.  Each slot is mapped to a '''Slot Type'''. The slot type defines the type of information that the bot should look for as the slot within an utterance.</span>
 |ComingSoon=No
-|Platform=GenesysEngage-cloud, PureConnect
+|Platform=PureConnect, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=What are slots?
 |alignment=Vertical
 |structuredtext=Dialog Engine identifies discrete pieces of information (called '''slots''') from an utterance to understand the user's intent.
@@ Line 16: / Line 17: @@
 There are two types of slot types supported in Dialog Engine:
 *{{Link-SomewhereInThisVersion|manual=User|topic=Slots|anchor=built-in-slot-type|display text=built-in}} slot types
 *{{Link-SomewhereInThisVersion|manual=User|topic=Slots|anchor=custom-slot-types|display text=custom slot type}}

@@ Line 4: / Line 4: @@
 |Context=<span>A '''Slot''' is a specific piece of information that can be derived from an utterance and is used to fulfill the user's intent.  Each slot is mapped to a '''Slot Type'''. The slot type defines the type of information that the bot should look for as the slot within an utterance.</span>
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises, PureConnect
+|Platform=GenesysEngage-cloud, PureConnect
 |Section={{Section
 |sectionHeading=What are slots?

@@ Line 17: / Line 17: @@
 *A built-in predefined slot type available in Dialog Engine
-*Custom slot types defined in the '''Slot Types''' screen.
+*A custom slot type that you can create in the '''Slot Types''' screen.
 {{AnchorDiv|predefined=}}
 ===Predefined Slot Types===
 There are four built-in slot types available by default in Dialog Engine:
@@ Line 49: / Line 48: @@
 }}{{Section
 |sectionHeading=Add a custom slot type
 |alignment=Vertical
-|structuredtext=*Click '''Add Slot Type''' from the '''Slot Types''' page. or click '''Add Slot Type''' in the left pane.
+|structuredtext=A custom slot type allows you to define slot types and use them to identify intents. For example, you may require a location slot to denote cities for your travel bot. You can define a custom slot type and use that location slot to mark up locations in your utterances.
 *Enter a name for the custom slot type and click '''Save'''.
-*Type a value for the custom entity and press '''Enter'''.
+*Select '''List''' as the custom slot type.
 *Add more entity values as needed.
 |Status=No
 }}{{Section
@@ Line 63: / Line 87: @@
 *In the '''Utterances''' tab, double-click a specific word/phrase in an utterance.
-*Choose a slot name from the '''Select Slot''' menu. The selected word/phrase is now indicated as a slot value <span>by a colored underline for the phrase.</span>
+*Choose a slot name from the '''Select Slot''' menu. The selected word/phrase is now indicated as a slot value by a colored underline for the phrase.
 *Click '''Save''' to save the changes to your bot.
 |FAQHeading=How do I map slots with utterances
@@ Line 78: / Line 102: @@
 |alignment=Vertical
 |structuredtext=You can delete a slot by selecting a slot from the '''Slots''' tab and clicking the '''Delete''' button.
 |Status=No
 }}
 }}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Slots
 |Platform=PureEngage, PureConnect
 |Section={{Section
 |sectionHeading=What are slots?
 |alignment=Vertical
 |structuredtext=Dialog Engine is designed to parse an utterance provided by the user and identify their intent. Dialog Engine uses a process called ''slot filling'' to identify pieces of information and maps them to corresponding entities. Each mapping of an intent to a discrete piece of information is termed a '''slot'''. Based on the slots identified and mapped, the bot can continue the conversation with the user.
@@ Line 37: / Line 35: @@
 |sectionHeading=Add a slot
 |anchor=addslot
 |alignment=Vertical
 |structuredtext=You can add slots to an utterance in two ways: from the '''Slots''' tab or from the '''Utterance''' tab.
@@ Line 44: / Line 40: @@
 *From the '''Slots''' tab, click '''Add Slot'''.
 *Enter a name to identify the slot.
-*Select an entity for the slot name. You can choose from a {{Link-SomewhereInThisVersion|manual=User|topic=Slots|anchor=.7B.7B.7B1.7D.7D.7D|display text=predefined}} slot type or any {{Link-SomewhereInThisVersion|manual=User|topic=Slots|anchor=customslottype|display text=custom slot type}}.
+*Select an entity for the slot name. You can choose from a {{Link-SomewhereInThisVersion|manual=User|topic=Slots|anchor=.7B.7B.7B1.7D.7D.7D|display text=predefined}} slot type or any {{Link-SomewhereInThisVersion|manual=User|topic=Slots|anchor=addcustomslottype|display text=custom slot type}}.
 *Check '''Slot Required''' if you want this slot to be mandatory in the utterance.
 *Enter the prompt to be displayed to the user. Add more prompts, if needed.
@@ Line 50: / Line 46: @@
 To add slots from the '''Utterance''' tab, select and click a word or phrase that will be extracted as a slot value and select '''Add New Slot'''.
 |Status=No
 }}{{Section
 |sectionHeading=Add a custom slot type
 |anchor=addcustomslottype
 |alignment=Vertical
 |structuredtext=*Click '''Add Slot Type''' from the '''Slot Types''' page. or click '''Add Slot Type''' in the left pane.
@@ Line 62: / Line 55: @@
 *Type a value for the custom entity and press '''Enter'''.
 *Add more entity values as needed.
 |Status=No
 }}{{Section
 |sectionHeading=Map a slot
 |anchor=mapslot
 |alignment=Vertical
 |structuredtext=After you define slots, you can map specific words to corresponding entities, and Dialog Engine will pick up those slot values.
@@ Line 76: / Line 65: @@
 *Choose a slot name from the '''Select Slot''' menu. The selected word/phrase is now indicated as a slot value <span>by a colored underline for the phrase.</span>
 *Click '''Save''' to save the changes to your bot.
-|fullwidth=No
+|FAQHeading=How do I map slots with utterances
 |Status=No
 }}{{Section
 |sectionHeading=Modify a slot's information
 |anchor=editslot
 |alignment=Vertical
 |structuredtext=You can modify any of the slot information by selecting a slot from the '''Slots''' tab and clicking the '''Edit''' button.
 |Status=No
 }}{{Section
 |sectionHeading=Delete a slot
 |anchor=deleteslot
 |alignment=Vertical
 |structuredtext=You can delete a slot by selecting a slot from the '''Slots''' tab and clicking the '''Delete''' button.
 |Status=No
 }}{{Section
 |sectionHeading=What's next?
 |alignment=Vertical
 |Status=No
 }}
 }}

GDE/Current/User/Slots - Revision history

Xavier.roy@genesys.com: Published

Xavier: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Xavier: Published

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Xavier: Published

Xavier: Published

WikiSysop at 13:38, January 17, 2020

Xavier: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"