GDE/Current/User/Overview - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

2021-11-09T21:27:44Z

Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:29:46Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Xavier.roy@genesys.com: Published

2021-05-10T07:19:03Z

Published

Xavier: Published

2020-10-14T11:02:51Z

Published

Xavier: Published

2020-07-27T10:32:49Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:16Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

2020-07-15T12:05:15Z

Text replacement - "PureCloud" to "Genesys Cloud"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:41Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Xavier: Published

2020-04-02T10:55:33Z

Published

Xavier: Published

2020-02-11T09:24:30Z

Published

@@ Line 35: / Line 35: @@
 |anchor=access
 |alignment=Vertical
-|structuredtext=Dialog Engine uses your Genesys Cloud credentials to provide access to Dialog Engine. You can log into [https://login.mypurecloud.com/ Genesys Cloud] to access Dialog Engine. Access to the Genesys Dialog Engine varies by region. Enter the URL as follows: '''<nowiki>https://apps</nowiki>.[your region’s host]/dialog-engine''', replacing [your region’s host] with the appropriate Genesys Cloud region.
+|structuredtext=Dialog Engine uses your Genesys Cloud CX credentials to provide access to Dialog Engine. You can log into [https://login.mypurecloud.com/ Genesys Cloud CX] to access Dialog Engine. Access to the Genesys Dialog Engine varies by region. Enter the URL as follows: '''<nowiki>https://apps</nowiki>.[your region’s host]/dialog-engine''', replacing [your region’s host] with the appropriate Genesys Cloud CX region.
 {{{!}} class="wikitable" width="100%" cellspacing="0"
 {{!}}'''AWS Region'''
@@ Line 59: / Line 59: @@
 {{!}}}
-See [https://help.mypurecloud.com/articles/create-a-genesys-dialog-engine-bot Create a Genesys Dialog Engine bot] in Genesys Cloud for more information.
+See [https://help.mypurecloud.com/articles/create-a-genesys-dialog-engine-bot Create a Genesys Dialog Engine bot] in Genesys Cloud CX for more information.

@@ Line 10: / Line 10: @@
 |structuredtext=You can use Genesys Dialog Engine to create bots that will be able to understand and respond to information that customers provide. Dialog Engine uses ''natural language understanding'' (NLU) to process the meaning of text or speech input from a human and communicate information back to them.
 {{NoteFormat|
-For an overview of how to create and use a chatbot in Genesys Engage cloud—including information on how to register it in Designer and add it to a Designer application—consult [https://all.docs.genesys.com/Solution/Create-a-chatbot How to create a chatbot].}}
+For an overview of how to create and use a chatbot in Genesys Multicloud CX—including information on how to register it in Designer and add it to a Designer application—consult [https://all.docs.genesys.com/Solution/Create-a-chatbot How to create a chatbot].}}
 |Status=No
 }}{{Section

@@ Line 9: / Line 9: @@
 |alignment=Vertical
 |structuredtext=You can use Genesys Dialog Engine to create bots that will be able to understand and respond to information that customers provide. Dialog Engine uses ''natural language understanding'' (NLU) to process the meaning of text or speech input from a human and communicate information back to them.
 |Status=No
 }}{{Section

@@ Line 4: / Line 4: @@
 |Context=Genesys Dialog Engine helps you to create bots through a ''natural language understanding'' (NLU) engine that can understand and process information provided as input.
 |ComingSoon=No
-|Platform=GenesysEngage-cloud, PureConnect
+|Platform=PureConnect, GenesysEngage-cloud
 |Section={{Section
 |sectionHeading=What is Dialog Engine?
@@ Line 31: / Line 31: @@
 }}{{Section
 |sectionHeading=Accessing Dialog Engine
 |alignment=Vertical
 |structuredtext=Dialog Engine uses your Genesys Cloud credentials to provide access to Dialog Engine. You can log into [https://login.mypurecloud.com/ Genesys Cloud] to access Dialog Engine. Access to the Genesys Dialog Engine varies by region. Enter the URL as follows: '''<nowiki>https://apps</nowiki>.[your region’s host]/dialog-engine''', replacing [your region’s host] with the appropriate Genesys Cloud region.

@@ Line 32: / Line 32: @@
 |sectionHeading=Accessing Dialog Engine
 |alignment=Vertical
-|structuredtext=Dialog Engine uses your Genesys Cloud credentials to provide access to Dialog Engine.
+|structuredtext=Dialog Engine uses your Genesys Cloud credentials to provide access to Dialog Engine. You can log into [https://login.mypurecloud.com/ Genesys Cloud] to access Dialog Engine. Access to the Genesys Dialog Engine varies by region. Enter the URL as follows: '''<nowiki>https://apps</nowiki>.[your region’s host]/dialog-engine''', replacing [your region’s host] with the appropriate Genesys Cloud region.
 To log out of Dialog Engine, click '''Logout''' in the top-right corner of the screen.

@@ Line 15: / Line 15: @@
 |structuredtext=Dialog Engine uses the following key terms in the software and throughout this document.
 *{{Link-SomewhereInThisVersion|manual=User|topic=Intents}}: The intention of the user. What is the user trying to do?
-*[[Utterances]]: What would the user say to convey their intent? For example, book me a room for 4 nights.
+*{{Link-SomewhereInThisVersion|manual=User|topic=Utterances}}: What would the user say to convey their intent? For example, book me a room for 4 nights.
-*Entities: What values can the bot infer from the user’s utterance. For example, the number of nights.
+*{{Link-SomewhereInThisVersion|manual=User|topic=Slots|display text=Slots and Slot Types}}: What values can the bot infer from the user’s utterance. For example, the number of nights. What is the specific piece of information that the bot would map to an entity? For example, the phrase ''four nights'' could be mapped to “number of nights”.
-*[[Slots]]: What is the specific piece of information that the bot would map to an entity? For example, the phrase ''four nights'' could be mapped to “number of nights”.
+*{{Link-SomewhereInThisVersion|manual=User|topic=Confirmations}}: A message sent by the bot to confirm that it understands the user’s intent.
 You can visualize the components as:
 [[File:Slotfillingdiagram.png|center|DialogModel]]
-In this example, the utterance is ''Hello, I want to book a suite for three nights starting next Wednesday''.  The chat bot tries to identify the slots: '''room type''', '''number of nights''', and '''starting date''' from this utterance. Some of these slots can be mapped to a value like a number, a date, or a custom entity value like room type. Based on this mapping, the bot identifies the intent and proceeds.
+In this example, the utterance is ''Hello, I want to book a suite for three nights starting next Wednesday''.  The chat bot tries to identify the slots: '''room type''', '''number of nights''', and '''starting date''' from this utterance. Some of these slots can be mapped to a value like a number, a date, or a custom slot type value like room type. Based on this mapping, the bot identifies the intent and proceeds.
 {{NoteFormat|
-* Slot names within the same intent cannot have the same names. However, the slot name from different entities can have the same name.
+An intent cannot have two slots with the same name.
   |2}}
 |Status=No

@@ Line 16: / Line 16: @@
 *Domains: The area of expertise in which a bot operates. For example, the domain used for booking a hotel room.
-*[[Intents]]: The intention of the user. What is the user trying to do?
+*{{Link-SomewhereInThisVersion|manual=User|topic=Intents}}: The intention of the user. What is the user trying to do?
 *[[Utterances]]: What would the user say to convey their intent? For example, book me a room for 4 nights.
 *Entities: What values can the bot infer from the user’s utterance. For example, the number of nights.
@@ Line 37: / Line 37: @@
 |structuredtext=Dialog Engine uses your PureCloud credentials to provide access to Dialog Engine.
-You can log into [https://login.purecloud.com/ PureCloud] to access Dialog Engine.
+You can log into [https://login.mypurecloud.com/ PureCloud] to access Dialog Engine.
 To log out of Dialog Engine, click '''Logout''' in the top-right corner of the screen.

GDE/Current/User/Overview - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Cloud" to "Genesys Cloud CX"

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Xavier.roy@genesys.com: Published

Xavier: Published

Xavier: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "PureCloud" to "Genesys Cloud"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Xavier: Published

Xavier: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"