GDE/Current/User/Intents - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:34:13Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:44:10Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:38, January 17, 2020

2020-01-17T13:38:35Z

Xavier: Published

2019-12-16T10:35:56Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Intents
|Platform=PureEngage, PureConnect
|ComingSoon=No
|Context=An '''Intent''' <span>describes a task that a user wants to do.</span>
|Section={{Section
|sectionHeading=What are intents?
|Type=Unstructured
|freetext=Intents describe a goal or task that a user wants to do, such as tracking their package or booking a cab. A user will interact with a bot to resolve their intent. The dialog model you build must identify a user’s intent accurately based on their input.

A user might say: “''I need a room for tomorrow''.” or “''I want to book a room for tomorrow.''” The intent of the user is to book a room, though the phrases that they use to convey the intent are different.

When creating intents for your chat bot, try to create one intent per activity. Let’s say your bot is in a gaming domain, and your bot can tell players about their points or book them a table at one of the casino’s restaurants. It is a good practice to create one intent for points balance and one intent for booking a table.
|Status=No
}}{{Section
|sectionHeading=Create an intent
|Type=Structured
|anchor=addIntent
|alignment=Vertical
|gif=No
|structuredtext=*From the '''Intents''' page, click '''Add Intent'''.
*Enter an intent name for the intent.
*Click '''Save'''. The '''Utterances''' page will be displayed after the intent is saved.
*To add more intents, go to the '''Intents''' page and click '''Add Intent'''. You can also click the '''Add Intent''' option in the left pane.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Rename an intent
|Type=Structured
|anchor=renameIntent
|alignment=Vertical
|gif=No
|structuredtext=You can modify only the name of an intent.

*From the '''Intents''' page, click '''Edit''' next to an intent.
*Change the name of the intent and click '''Save'''.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Delete an intent
|Type=Structured
|anchor=deleteIntent
|alignment=Vertical
|gif=No
|structuredtext=*From the '''Intents''' page, click '''Delete''' next to an intent.
*Click '''Delete''' in the confirmation dialog.
{{NoteFormat|If an intent is deleted, all of its related components (utterances and entities) will be deleted.|3}}
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=What's next?
|Type=Unstructured
|freetext=Next, we’ll create a few phrases called '''utterances''' that a customer might use to describe what they want to do.
|Status=No
}}
}}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Intents
-|Platform=GenesysEngage-onpremises, PureConnect
+|Platform=GenesysEngage-cloud, PureConnect
 |ComingSoon=No
 |Context=An '''Intent''' <span>describes a task that a user wants to do.</span>

@@ Line 7: / Line 7: @@
 |Section={{Section
 |sectionHeading=What are intents?
-|Type=Unstructured
+|Standalone=No
-|freetext=Intents describe a goal or task that a user wants to do, such as tracking their package or booking a cab. A user will interact with a bot to resolve their intent. The dialog model you build must identify a user’s intent accurately based on their input.
+|ComingSoon=No
 A user might say: “''I need a room for tomorrow''.” or “''I want to book a room for tomorrow.''” The intent of the user is to book a room, though the phrases that they use to convey the intent are different.
@@ Line 16: / Line 18: @@
 }}{{Section
 |sectionHeading=Create an intent
 |anchor=addIntent
 |alignment=Vertical
 |structuredtext=*From the '''Intents''' page, click '''Add Intent'''.
 *Enter an intent name for the intent.
@@ Line 28: / Line 30: @@
 }}{{Section
 |sectionHeading=Rename an intent
 |anchor=renameIntent
 |alignment=Vertical
 |structuredtext=You can modify only the name of an intent.
@@ Line 40: / Line 42: @@
 }}{{Section
 |sectionHeading=Delete an intent
 |anchor=deleteIntent
 |alignment=Vertical
 |structuredtext=*From the '''Intents''' page, click '''Delete''' next to an intent.
 *Click '''Delete''' in the confirmation dialog.
@@ Line 51: / Line 53: @@
 }}{{Section
 |sectionHeading=What's next?
-|Type=Unstructured
+|Standalone=No
-|freetext=Next, we’ll create a few phrases called '''utterances''' that a customer might use to describe what they want to do.
+|ComingSoon=No
 |Status=No
 }}
 }}

GDE/Current/User/Intents - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:38, January 17, 2020

Xavier: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"