https://all.docs.genesys.com/index.php?action=history&feed=atom&title=GDE%2FCurrent%2FUser%2FIntent_Disambiguation 2026-05-17T03:28:57Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=GDE/Current/User/Intent_Disambiguation&diff=68940&oldid=prev 2020-10-16T08:14:24Z

<p>Published</p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 08:14, October 16, 2020</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l12" >Line 12:</td> <td colspan="2" class="diff-lineno">Line 12:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|Media=Video</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|Media=Video</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|image=448826840</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>|image=448826840</div></td></tr> <tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>|structuredtext=The '''Intent Disambiguation''' option, when enabled, presents a list of intents to the user when the utterance is matched with multiple intents. This list of intents will display up to nine intents that fall within a 50% confidence level of <del class="diffchange diffchange-inline">being </del>the <del class="diffchange diffchange-inline">right </del>intent.</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>|structuredtext=The '''Intent Disambiguation''' option, when enabled, presents a list of intents to the user when the utterance is matched with multiple intents. This list of intents will display up to nine intents that fall within a 50% confidence level of the <ins class="diffchange diffchange-inline">top classified </ins>intent.</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>As shown in the example, when the utterance has more than three intents that can be detected, the bot displays the top three intents that match the threshold value options. If there are more than three matching intents, the user can choose one of the intent displayed or choose ''None of the above'' option to display another set of matching intents.</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>As shown in the example, when the utterance has more than three intents that can be detected, the bot displays the top three intents that match the threshold value options. If there are more than three matching intents, the user can choose one of the intent displayed or choose ''None of the above'' option to display another set of matching intents.</div></td></tr> </table>

Xavier https://all.docs.genesys.com/index.php?title=GDE/Current/User/Intent_Disambiguation&diff=68936&oldid=prev 2020-10-16T08:12:02Z

<p>Published</p> <p><b>New page</b></p><div>{{Article<br /> |Standalone=No<br /> |DisplayName=Intent Disambiguation<br /> |TocName=Intent Disambiguation<br /> |Context=Learn how to configure the bot to choose the right intent from multiple possible intents.<br /> |ComingSoon=No<br /> |Platform=GenesysEngage-onpremises, GenesysCloud<br /> |Section={{Section<br /> |sectionHeading=Working with Intent Disambiguation<br /> |anchor=intent-disambiguation<br /> |alignment=Horizontal<br /> |Media=Video<br /> |image=448826840<br /> |structuredtext=The '''Intent Disambiguation''' option, when enabled, presents a list of intents to the user when the utterance is matched with multiple intents. This list of intents will display up to nine intents that fall within a 50% confidence level of being the right intent.<br /> <br /> As shown in the example, when the utterance has more than three intents that can be detected, the bot displays the top three intents that match the threshold value options. If there are more than three matching intents, the user can choose one of the intent displayed or choose ''None of the above'' option to display another set of matching intents.<br /> |FAQHeading=How do I enable the intent disambiguation feature?<br /> |Status=No<br /> }}<br /> }}</div>

Xavier