GDE/Current/User/Create your first Chat Bot - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

2021-11-09T20:28:29Z

Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Xavier.roy@genesys.com: Published

2021-05-10T07:19:13Z

Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:31:49Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Xavier: Published

2020-07-24T10:27:54Z

Published

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:08Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:38, January 17, 2020

2020-01-17T13:38:33Z

Xavier: Published

2020-01-09T08:39:58Z

Published

Xavier: Published

2019-12-16T10:36:13Z

Published

New page

{{Article
|Standalone=Yes
|DisplayName=Create your first chat bot
|Platform=PureEngage, PureConnect
|TocName=Create your first bot
|ComingSoon=No
|Context=This article will walk you through the process of creating and running your first chat bot.
|Prereq=<span>Ensure that you are logged in to Dialog Engine. Contact your administrator if you do not have your user credentials.</span>
|Section={{Section
|sectionHeading=Create a bot
|Type=Structured
|anchor=createbot
|alignment=Vertical
|gif=No
|structuredtext=Create a new bot and call it ''TravelBot'' and click '''Save'''.

We’ve created a bot that will interact with users. It is preferable to have a bot per scenario. For example, you might require a bot that can handle travel-related activities and hotel room booking.

<span>Next, we’ll teach our bot to identify what the user wants by creating an intent.</span>
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Create an intent
|Type=Structured
|anchor=createintent
|alignment=Vertical
|gif=No
|structuredtext=Let’s add an intent by clicking '''Add Intent''' and call it ''BookFlight''.

Next, we’ll create a few phrases called '''utterances''' that a customer might use to describe what they want to do.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Create an utterance
|Type=Structured
|anchor=createutterance
|alignment=Vertical
|gif=No
|structuredtext=Let us add a few sample phrases that someone talking to our flight-booking bot might use and save them. For example:

*I want to book a flight from Madrid to New York.
*Book me a flight to San Fransisco.
*I want to fly to Frankfurt.

Since we’re creating a travel bot, let’s include an utterance that has airport codes.

*I would like a flight to LHR from SAN.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Create a custom slot type
|Type=Structured
|anchor=createslot
|alignment=Vertical
|gif=No
|structuredtext=We’ve added some sample utterances that use city names and airport codes, so we have to teach our bot that certain words or phrases are actionable items. These items are called ''slots'' and in this case, they will stand in for actual city names. Let’s add a '''City Name''' slot.

#Click '''Slot Types''' in the left panel and click '''Add Slot Type'''.
#Enter ''City Name'' and click '''Save'''.

Now, we’ll add some names of cities as slots. For each entity you can add synonyms for different ways a user might provide information. In this case, we’ll add ''NYC'' and ''NY'' (abbreviations) as synonyms for New York area. We could also add ''JFK'' and ''LGA'' (airport codes) as synonyms for New York. You can add as many synonyms as you like.

#Select the ''Allow synonyms'' option, add synonyms to each entity, and click '''Save'''.

Let's save our bot and then proceed to teach the bot how to identify slots in an utterance.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Map slots in an utterance
|Type=Structured
|anchor=mapslots
|alignment=Vertical
|gif=No
|structuredtext=#Go to the '''Utterances''' tab of the ''BookFlight'' intent from the '''Intents''' option in the left panel.
#Double-click the word '''Madrid''' in the utterance, ''I want to book a flight from Madrid to New York''.
#As we do not have any slots defined, let’s add a new slot by clicking '''Add new slot'''.
#In the '''Add Slot''' dialog, name it as ''Origin'' as we’re trying to capture where the user is flying from.
#Select ''City Name'' in the '''Slot Type''' option to tell the bot that this entity will use values from the '''City Name''' custom slot type we created earlier.
#As the origin location is required for our bot to book tickets, select the '''Slot required''' option.
#To let the users know that they have to enter something, let us add a message in the '''Prompts''' field asking to enter some information:''Where are you flying from?'' Press '''Enter''' to save the prompt.
#You can add more prompts which the bot will display to the user.
#Save the new slot and select it from the '''Select Slot''' option.
#Similarly, tag the starting locations in the other utterances also. You can also create a new slot for the destination city and tag the destinations with the same ''City Name'' custom slot type.

Now that we have some basic rules set up for our bot to identify travel information, let’s see how well our bot understands the user input and identifies the slots.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Test the bot
|Type=Structured
|anchor=testbot
|alignment=Vertical
|gif=No
|structuredtext=Now that we have some basic rules set up for our bot to identify travel information, let’s see how well our bot understands the user input and identifies the slots.

# Click '''Test Bot''' in the top-right corner.
# Start a conversation with your bot by typing an utterance that mimics the sample utterances that you provided.

That's it!!! You have created your first bot. Go ahead and add more information and improve your bot.
|fullwidth=No
|Status=No
}}
}}

@@ Line 10: / Line 10: @@
 |sectionHeading=Get started
 |alignment=Vertical
-|structuredtext=To run your bot in Genesys Engage cloud, you must register it in Designer and add it to a Designer application. For an overview of this process, consult [[Solution/Create-a-chatbot|How to create a chatbot]].
+|structuredtext=To run your bot in Genesys Multicloud CX, you must register it in Designer and add it to a Designer application. For an overview of this process, consult [[Solution/Create-a-chatbot|How to create a chatbot]].
 |Status=No
 }}{{Section

@@ Line 3: / Line 3: @@
 |DisplayName=Create your first chat bot
 |TocName=Create your first bot
-|Context=This article will walk you through the process of creating and running your first chat bot.
+|Context=This article will walk you through the process of creating and testing your first chatbot.
 |ComingSoon=No
-|Platform=GenesysEngage-cloud, PureConnect
+|Platform=PureConnect, GenesysEngage-cloud
 |Prereq=<span>Ensure that you are logged in to Dialog Engine. Contact your administrator if you do not have your user credentials.</span>
 |Section={{Section
 |sectionHeading=Create a bot
 |anchor=createbot

@@ Line 2: / Line 2: @@
 |Standalone=Yes
 |DisplayName=Create your first chat bot
 |TocName=Create your first bot
 |ComingSoon=No
-|Context=This article will walk you through the process of creating and running your first chat bot.
+|Platform=GenesysEngage-onpremises, PureConnect
 |Prereq=<span>Ensure that you are logged in to Dialog Engine. Contact your administrator if you do not have your user credentials.</span>
 |Section={{Section
 |sectionHeading=Create a bot
 |anchor=createbot
 |alignment=Horizontal
 |image=GDE_quickstart_newbot.png
 |structuredtext=Create a new bot and call it ''TravelBot'' and click '''Save'''.
@@ Line 20: / Line 18: @@
 <span>Next, we’ll teach our bot to identify what the user wants by creating an intent.</span>
 |Status=No
 }}{{Section
 |sectionHeading=Create an intent
 |anchor=createintent
 |alignment=Horizontal
 |image=GDE_intent_add.png
 |structuredtext=Let’s add an intent by clicking '''Add Intent''' and call it ''BookFlight''.
 Next, we’ll create a few phrases called '''utterances''' that a customer might use to describe what they want to do.
 |Status=No
 }}{{Section
 |sectionHeading=Create an utterance
 |anchor=createutterance
 |alignment=Horizontal
 |image=GDE_utterance_add.png
 |structuredtext=Let us add a few sample phrases that someone talking to our flight-booking bot might use and save them. For example:
@@ Line 52: / Line 44: @@
 *I would like a flight to LHR from SAN.
 |Status=No
 }}{{Section
 |sectionHeading=Create a  custom slot type
 |anchor=createslot
 |alignment=Horizontal
 |image=GDE_slotype_add.png
 |structuredtext=We’ve added some sample utterances that use city names and airport codes, so we have to teach our bot that certain words or phrases are actionable items. These items are called ''slots'' and in this case, they will stand in for actual city names. Let’s add a '''City Name''' slot.
@@ Line 72: / Line 61: @@
 Let's save our bot and then proceed to teach the bot how to identify slots in an utterance.
 |Status=No
 }}{{Section
 |sectionHeading=Map slots in an utterance
 |anchor=mapslots
 |alignment=Horizontal
 |image=GDE_slot_add.png
 |structuredtext=#Go to the '''Utterances''' tab of the ''BookFlight'' intent from the '''Intents''' option in the left panel.
 #Double-click the word '''Madrid''' in the utterance, ''I want to book a flight from Madrid to New York''.
@@ Line 94: / Line 80: @@
 Now that we have some basic rules set up for our bot to identify travel information, let’s see how well our bot understands the user input and identifies the slots.
 |Status=No
 }}{{Section
 |sectionHeading=Test the bot
 |anchor=testbot
 |alignment=Horizontal
 |image=GDE_test_bot_example.png
 |structuredtext=Now that we have some basic rules set up for our bot to identify travel information. Let’s see how well our bot understands the user input and identifies the slots.
@@ Line 110: / Line 93: @@
 That's it!!! You have created your first bot. Go ahead and add more information and improve your bot.
-|fullwidth=No
+|Status=No
 |Status=No
 }}
 }}

GDE/Current/User/Create your first Chat Bot - Revision history

Ed.jamer@genesys.com: Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX"

Xavier.roy@genesys.com: Published

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

Xavier: Published

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:38, January 17, 2020

Xavier: Published

Xavier: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"