GDE/Current/User/Bots - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:32:49Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:45:53Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:38, January 17, 2020

2020-01-17T13:38:28Z

Xavier: Published

2020-01-10T09:06:07Z

Published

Xavier: Published

2020-01-10T07:55:46Z

Published

Xavier: Published

2020-01-09T08:40:02Z

Published

Xavier: Published

2019-12-16T10:35:32Z

Published

New page

{{Article
|Standalone=No
|DisplayName=Bots
|Platform=PureEngage, PureConnect
|ComingSoon=No
|Context=A bot is a virtual agent that can serve as a starting point for conversations before live agents join the conversation.
|Section={{Section
|sectionHeading=Overview
|Type=Unstructured
|freetext=The '''Bots''' section on the home page displays a list of bots that are available for your organisation.

With a bot, you can do the following activities:

*Create intents, utterances, and slots.
*Add prompts to be displayed by the bot in a conversation.
*Add confirmation questions that will be sent by the bot to confirm that it has understood the user’s intent.
|Status=No
}}{{Section
|sectionHeading=Add a bot
|Type=Structured
|anchor=addbot
|alignment=Vertical
|gif=No
|structuredtext=#Click '''Create a new Bot''' from the home page (the first page displayed after you log in).
#Enter a name for the bot.
#(Optional) Enter a greeting or welcome message that the bot will use to greet users.
#Click '''Create''' to create the bot.
|fullwidth=No
|Status=No
}}{{Section
|sectionHeading=Delete a bot
|Type=Structured
|anchor=deletebot
|alignment=Vertical
|gif=No
|structuredtext=*From the home page, click the '''Delete''' button that is displayed when you hover over a bot tile.{{NoteFormat|When a bot is deleted, all of its related components (intents, utterances, and slots) are deleted.|3}}
|fullwidth=No
|Status=No
}}
}}

@@ Line 40: / Line 40: @@
 |sectionHeading=Import or export a bot
 |Type=Structured
 |alignment=Vertical
 |gif=No
@@ Line 64: / Line 65: @@
 The following bot model is currently available for download and customization:
-* {{Repository|PrebuiltBankingBot.json||Prebuilt Banking Bot}} - This sample models a standard banking application with account information, loan application, and currency conversion features.
+*{{Repository|PrebuiltBankingBot.json||Prebuilt Banking Bot}} - This pre-built models a standard banking application with account information, loan application, and currency conversion features.
 |Status=No
 }}
 }}

@@ Line 46: / Line 46: @@
 To import a bot,
-# Create a new bot.
+#Create a new bot.
-# Click '''Import''' under the '''Import/Export''' dropdown.
+#Click '''Import''' under the '''Import/Export''' dropdown.
-# Select a bot model JSON file and click '''Open'''. The new bot is updated with the information from the imported bot model.
+#Select a bot model JSON file and click '''Open'''. The new bot is updated with the information from the imported bot model.
 To export the current bot,
-# Click '''Export''' under the '''Import/Export''' dropdown.
+#Click '''Export''' under the '''Import/Export''' dropdown.
-# Save the JSON file to your computer. The file will be saved as '''''BotName.json'''''.
+#Save the JSON file to your computer. The file will be saved as '''''BotName.json'''''.
 |fullwidth=No
 |Status=No
@@ Line 62: / Line 62: @@
 |freetext=To make bots easy to build and improve speed to market, Genesys is building a repository of sample bot models for different verticals. The models will have intents, utterances, entities and prompts. You can import these bots models and customize them to suit your business needs.
-* Pre-built banking bot
+The following bot model is currently available for download and customization:
 |Status=No
 }}
 }}

@@ Line 2: / Line 2: @@
 |Standalone=No
 |DisplayName=Bots
-|Platform=GenesysEngage-onpremises, PureConnect
+|Platform=GenesysEngage-cloud, PureConnect
 |ComingSoon=No
 |Context=A bot is a virtual agent that can serve as a starting point for conversations before live agents join the conversation.

@@ Line 7: / Line 7: @@
 |Section={{Section
 |sectionHeading=Overview
-|Type=Unstructured
+|Standalone=No
-|freetext=The '''Bots''' section on the home page displays a list of bots that are available for your organisation.
+|ComingSoon=No
 With a bot, you can do the following activities:
@@ Line 18: / Line 20: @@
 }}{{Section
 |sectionHeading=Add a bot
 |anchor=addbot
 |alignment=Vertical
 |structuredtext=#Click '''Create a new Bot''' from the home page (the first page displayed after you log in).
 #Enter a name for the bot.
@@ Line 30: / Line 32: @@
 }}{{Section
 |sectionHeading=Delete a bot
 |anchor=deletebot
 |alignment=Vertical
 |structuredtext=*From the home page, click the '''Delete''' button that is displayed when you hover over a bot tile.{{NoteFormat|When a bot is deleted, all of its related components (intents, utterances, and slots) are deleted.|3}}
 |fullwidth=No
@@ Line 39: / Line 41: @@
 }}{{Section
 |sectionHeading=Import or export a bot
 |anchor=importexport
 |alignment=Vertical
 |structuredtext=You can import an existing bot model (all intents, utterances, and slots) into a new bot. You can also export the current bot model for reuse. The data is saved as JSON files.
@@ Line 59: / Line 61: @@
 }}{{Section
 |sectionHeading=Sample bot models
-|Type=Unstructured
+|Standalone=No
 |anchor=samplebots
-|freetext=To make bots easy to build and improve speed to market, Genesys is building a repository of sample bot models for different verticals. The models will have intents, utterances, entities and prompts. You can import these bots models and customize them to suit your business needs.
+|structuredtext=To make bots easy to build and improve speed to market, Genesys is building a repository of sample bot models for different verticals. The models will have intents, utterances, entities and prompts. You can import these bots models and customize them to suit your business needs.
 The following bot model is currently available for download and customization:

GDE/Current/User/Bots - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

WikiSysop at 13:38, January 17, 2020

Xavier: Published

Xavier: Published

Xavier: Published

Xavier: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"