WikiSysop at 00:45, July 25, 2022

2022-07-25T00:45:51Z

WikiSysop at 00:30, July 25, 2022

2022-07-25T00:30:50Z

WikiSysop: Created page with "GASN Screenpop in Servicenow"

2022-07-25T00:15:49Z

Created page with "GASN Screenpop in Servicenow"

New page

GASN Screenpop in Servicenow

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 {{Article
 |Standalone=No
-|DisplayName=How to make outbound calls
+|DisplayName=How to handle screen pops in ServiceNow
-|TocName=Make outbound calls
+|TocName=How to handle screen pops in ServiceNow
-|Context=Here is everything you require to know to handle outgoing interactions with the Gplus Adapter for ServiceNow.
+|Context=Screen pops display a relevant record from ServiceNow when agents receive or make calls.
 |Dimension=
 |UseCase=

← Older revision		Revision as of 00:30, July 25, 2022
Line 1:		Line 1:
−	GASN ~~Screenpop in Servicenow~~	+	{{Article
		+	\|Standalone=No
		+	\|DisplayName=How to make outbound calls
		+	\|TocName=Make outbound calls
		+	\|Context=Here is everything you require to know to handle outgoing interactions with the Gplus Adapter for ServiceNow.
		+	\|Dimension=
		+	\|UseCase=
		+	\|ComingSoon=No
		+	\|Platform=GenesysEngage-cloud
		+	\|Role=
		+	\|Application=
		+	\|Prereq=
		+	\|Section={{Section
		+	\|sectionHeading=Outbound calls to a known contact
		+	\|anchor=
		+	\|alignment=Vertical
		+	\|Media=
		+	\|image=
		+	\|structuredtext=As one would expect, you can equally make outgoing calls. However, you can exclusively make outbound calls to records already existing in ServiceNow. If you wish to call a brand-new contact, first you need to register it within the CRM.
		+
		+	You can make outbound calls just clicking the '''phone icon''' next to the selected contact telephone number. For further information on the click-to-call feature, see {{Link-SomewhereInThisVersion\|manual=Agent\|topic=Supported_features}}.
		+
		+	[[File:GASN 27 make outbound call.png\|frameless\|900x900px]]
		+
		+	When the outbound call connects, you receive a Service Now '''screen pop''' with an outgoing Activity History of type Call.
		+
		+	[[File:GASN 28 outbound call screen pop.png\|frameless\|900x900px]]
		+
		+	If you want to learn more about screen pops, see {{Link-SomewhereInThisVersion\|manual=Agent\|topic=Supported_features}}.
		+	\|structuredtextwide=
		+	\|FAQHeading=
		+	\|Status=No
		+	}}{{Section
		+	\|sectionHeading=Relevant links
		+	\|anchor=
		+	\|alignment=Vertical
		+	\|Media=
		+	\|image=
		+	\|structuredtext=*{{Link-SomewhereInThisVersion\|manual=Agent\|topic=Manage_inbound_calls}}
		+	*{{Link-SomewhereInThisVersion\|manual=Agent\|topic=Supported_features}}
		+	\|structuredtextwide=
		+	\|FAQHeading=
		+	\|Status=No
		+	}}
		+	}}

GASN/Current/Agent/Screenpop in ServiceNow - Revision history

WikiSysop at 00:45, July 25, 2022

WikiSysop at 00:30, July 25, 2022

WikiSysop: Created page with "GASN Screenpop in Servicenow"