WikiSysop at 04:32, July 5, 2022

2022-07-05T04:32:08Z

Margarethe.nitzsche@softphone.it: Published

2021-08-02T15:50:11Z

Published

New page

{{Article
|Standalone=No
|DisplayName=How to install the Gplus Adapter
|TocName=Installation
|Context=Steps to install or update the Gplus Adapter in ServiceNow.
|ComingSoon=No
|Prereq=We assume that ServiceNow has been configured with the [https://docs.servicenow.com/bundle/paris-customer-service-management/page/product/customer-service-management/concept/c_OpenFrameOverview.html OpenFrame plugin] and that you own a ServiceNow login with administrator privileges.
|Section={{Section
|alignment=Vertical
|structuredtext={{NoteFormat|If you have already installed a '''previous version of the Gplus Adapter''' and want to update it, follow the same procedure below. Please note: it is essential that you '''do not delete the previous Web Resources XML package'''.|}}

This section explains how to install the Gplus Adapter for ServiceNow and consists of two main steps:

*Deploy the Adapter Web Resources in ServiceNow,
*Enable the OpenFrame menu in ServiceNow.
|Status=No
}}{{Section
|sectionHeading=Deploy the Adapter Web Resources in ServiceNow
|alignment=Vertical
|structuredtext=This is the procedure you have to follow to deploy the Adapter Web Resources in ServiceNow. The package includes the following solution to be imported:

*'''Gplus_Adapter_ServiceNow_9_0_002_0'''.

This managed solution implements the:

*Adapter core module,
*Out-of-the-box use case scenarios.
{{NoteFormat|The '''Gplus_Adapter_ServiceNow_9_0_002_0''' package equally enables the ServiceNow Classic UI and Agent Workspace.|}}

Installation steps:

*Log in to ServiceNow with administrator rights and choose '''Elevate Roles''' in the user drop-down menu.

[[File:GASN elevate roles.png|frameless|400x400px]]

*Confirm '''Elevate Roles'''.
{{NoteFormat|This permission is temporary and should only be applied for installation purposes, as explained in the popup message shown underneath.|}}[[File:GASN confirm elevate roles.png|frameless|400x400px]]

*Click '''OK''' to complete the procedure.
|Status=No
}}{{Section
|sectionHeading=Enable the OpenFrame menu in ServiceNow
|alignment=Vertical
|structuredtext=For the Adapter to work, you need to enable the OpenFrame menu in ServiceNow.

The [https://docs.servicenow.com/bundle/paris-customer-service-management/page/product/customer-service-management/concept/c_OpenFrameOverview.html OpenFrame] provides an interface accessible and available anywhere in ServiceNow where it is possible to integrate third-party communication systems.

To enable the OpenFrame plugin, follow these steps.

*Search for and select the '''Plugins''' section in the search area in the left-hand panel.

[[File:GASN search plugins.png|frameless|800x800px]]

*Search for the '''OpenFrame''' plugin and install it.

[[File:GASN select openframe.png|frameless|800x800px]]

*After these steps, the OpenFrame menu will be enabled in your system.

If you are interested in setting up the Adapter, see {{Link-SomewhereInThisVersion|manual=Admin|topic=Config}}.
|Status=No
}}
}}

@@ Line 20: / Line 20: @@
 |structuredtext=This is the procedure you have to follow to deploy the Adapter Web Resources in ServiceNow. The package includes the following solution to be imported:
-*'''Gplus_Adapter_ServiceNow_9_0_002_0'''.
+*'''Gplus_Adapter_ServiceNow_9_0_002'''.
 This managed solution implements the:
@@ Line 26: / Line 26: @@
 *Adapter core module,
 *Out-of-the-box use case scenarios.
-{{NoteFormat|The '''Gplus_Adapter_ServiceNow_9_0_002_0''' package equally enables the ServiceNow Classic UI and Agent Workspace.|}}
+{{NoteFormat|The '''Gplus_Adapter_ServiceNow_9_0_002''' package equally enables the ServiceNow Classic UI and Agent Workspace.|}}
 Installation steps:

GASN/Current/Admin/Install - Revision history

WikiSysop at 04:32, July 5, 2022

Margarethe.nitzsche@softphone.it: Published