GASN/Current/Admin/Adapter installation - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

2020-07-25T02:30:08Z

Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"

2020-07-15T11:51:20Z

Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Aiuliano: Published

2020-06-12T11:44:34Z

Published

New page

{{Article
|Standalone=No
|DisplayName=How to install the Gplus Adapter
|TocName=Adapter installation
|Context=This section describes how to install and configure the Gplus Adapter for ServiceNow.
|ComingSoon=No
|Platform=PureEngage
|Prereq=We assume that:

*- ServiceNow has been configured with the OpenFrame plugin.

*- You own a ServiceNow login with administrator privileges.
|Section={{Section
|sectionHeading=Deploy the Adapter Web Resources in ServiceNow
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=This procedure explains how to deploy the Adapter configuration in ServiceNow. The package includes the following solution to be imported:

*'''Release_1_3.xml'''.

The file implements the:

*Adapter core module
*Out-of-the-box use case scenario.

To proceed with the installation, follow these steps:

*Log into ServiceNow with administrator rights and choose '''Elevate Roles''' in the user dropdown menu.

[[File:GASN elevate roles.png|frameless|400x400px]]

*Confirm '''Elevate Roles'''.
{{NoteFormat|This permission is temporary and should merely be applied for installation purposes as explained in the popup message shown underneath.|}}[[File:GASN confirm elevate roles.png|frameless|400x400px]]

*Click '''OK''' to complete the procedure.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Enable OpenFrame menu in ServiceNow
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=To enable the OpenFrame plugin, follow these steps:

*Search "Plugins".

[[File:GASN search plugins.png|frameless|1000x1000px]]

*Select '''OpenFrame'''.

[[File:GASN select openframe.png|frameless|1000x1000px]]

*Click '''Install'''.

After these steps, the OpenFrame menu will be enabled in your system.

If you are interested in setting up the Adapter, see {{Link-SomewhereInThisVersion|manual=Admin|topic=Adapter_configuration}}.
|structuredtextwide=
|FAQHeading=
|Status=No
}}{{Section
|sectionHeading=Relevant links
|anchor=
|alignment=Vertical
|Media=
|image=
|structuredtext=*{{Link-SomewhereInThisVersion|manual=Admin|topic=Prerequisites_and_browser_support}}
*{{Link-SomewhereInThisVersion|manual=Admin|topic=Adapter_configuration}}
|structuredtextwide=
|FAQHeading=
|Status=No
}}
}}

@@ Line 5: / Line 5: @@
 |Context=This section describes how to install and configure the Gplus Adapter for ServiceNow.
 |ComingSoon=No
-|Platform=GenesysEngage-onpremises
+|Platform=GenesysEngage-cloud
 |Prereq=We assume that:

GASN/Current/Admin/Adapter installation - Revision history

WikiSysop: Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|]*)PureEngage([\|]*)" to "|Platform=$1GenesysEngage-onpremises$2"

Aiuliano: Published

WikiSysop: Text replacement - "\|Platform=([^\|])GenesysEngage-onpremises([\|])" to "|Platform=$1GenesysEngage-cloud$2"

WikiSysop: Text replacement - "\|Platforms?=([^\|])PureEngage([\|])" to "|Platform=$1GenesysEngage-onpremises$2"