https://all.docs.genesys.com/index.php?action=history&feed=atom&title=GAMD%2FCurrent%2FAgent%2FDescript 2026-05-04T00:44:59Z Revision history for this page on the wiki MediaWiki 1.31.1 https://all.docs.genesys.com/index.php?title=GAMD/Current/Agent/Descript&diff=125824&oldid=prev 2022-07-31T00:01:02Z

<p></p> <table class="diff diff-contentalign-left" data-mw="interface"> <col class="diff-marker" /> <col class="diff-content" /> <col class="diff-marker" /> <col class="diff-content" /> <tr class="diff-title" lang="en"> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">← Older revision</td> <td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 00:01, July 31, 2022</td> </tr><tr><td colspan="2" class="diff-lineno" id="mw-diff-left-l20" >Line 20:</td> <td colspan="2" class="diff-lineno">Line 20:</td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Video|id=367857442}}</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>{{Video|id=367857442}}</div></td></tr> <tr><td colspan="2">&#160;</td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins style="font-weight: bold; text-decoration: none;"></ins></div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Check out the topics below to explore more details.</div></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>Check out the topics below to explore more details.</div></td></tr> <tr><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'>&#160;</td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr> </table>

WikiSysop https://all.docs.genesys.com/index.php?title=GAMD/Current/Agent/Descript&diff=85508&oldid=prev 2021-04-06T07:38:11Z

<p>Published</p> <p><b>New page</b></p><div>{{Article<br /> |Standalone=No<br /> |DisplayName=Gplus Adapter for Microsoft Dynamics 365<br /> |TocName=Description<br /> |Context=The Gplus Adapter for Microsoft Dynamics 365 provides integrated management of communication channels within the Microsoft Dynamics 365 CRM.<br /> |ComingSoon=No<br /> |Section={{Section<br /> |alignment=Vertical<br /> |structuredtext={{NoteFormat|What you see in the Gplus Adapter depends on your contact center and your role within it, so you might not be able to do or see all the things covered in this manual. If you think you should be able to do or see something that you cannot, check with your supervisor or system administrator.|}}<br /> |Status=No<br /> }}{{Section<br /> |sectionHeading=Microsoft Dynamics 365 and Microsoft Unified Service Desk (USD)<br /> |alignment=Vertical<br /> |structuredtext=The Gplus Adapter supports both '''Microsoft Dynamics 365''' and '''Unified Service Desk (USD)'''. There are some minor differences between how the Adapter works under Dynamics versus USD. These differences are noted in this document where the user experience is significantly modified.<br /> |Status=No<br /> }}{{Section<br /> |sectionHeading=How can I use the Adapter as an agent?<br /> |alignment=Vertical<br /> |structuredtext=As an agent, you can use the Adapter to handle {{Link-SomewhereInThisVersion|manual=Agent|topic=Inbound|display text=inbound}} and {{Link-SomewhereInThisVersion|manual=Agent|topic=Outbound|display text=outbound calls}} without navigating away from your Microsoft environment. Here is a video introducing the Adapter's main features:<br /> <br /> {{Video|id=367857442}}<br /> Check out the topics below to explore more details.<br /> <br /> *{{Link-SomewhereInThisVersion|manual=Agent|topic=Basics}} - Explains how to get quickly up and running with the Adapter.<br /> *{{Link-SomewhereInThisVersion|manual=Agent|topic=ClickCall}} - Shows how to make connections easily by clicking to make a call.<br /> *{{Link-SomewhereInThisVersion|manual=Agent|topic=ScreenPops}} - Describes how to see a contact record when you receive an interaction.<br /> *{{Link-SomewhereInThisVersion|manual=Agent|topic=ActivityH}} - Helps to work with the Microsoft Dynamics 365 or USD Activity History records by adding details about the handled interactions.<br /> *{{Link-SomewhereInThisVersion|manual=Agent|topic=Performance}} - Explains how to check your statistics within the contact center.<br /> |Status=No<br /> }}<br /> }}</div>

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