GAMD/Current/Admin/Install365 - Revision history

WikiSysop at 00:00, July 31, 2022

2022-07-31T00:00:56Z

Margarethe.nitzsche@softphone.it: Published

2021-08-02T15:11:09Z

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Margarethe.nitzsche@softphone.it: Published

2021-05-25T13:51:34Z

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Margarethe.nitzsche@softphone.it: Published

2021-04-06T07:34:58Z

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{{Article
|Standalone=No
|DisplayName=Installation in Microsoft Dynamics 365
|TocName=Installation in Microsoft D365
|Context=Steps to install the Gplus Adapter in Microsoft Dynamics 365.
|ComingSoon=No
|Prereq=We assume that Microsoft Dynamics 365 has been configured with [https://docs.microsoft.com/it-it/dynamics365/customer-service/channel-integration-framework/get-channel-integration-framework Channel Integration Framework (CIF) version 1.0] or [https://docs.microsoft.com/it-it/dynamics365/customer-service/channel-integration-framework/v2/get-channel-integration-framework 2.0] and that you own a Microsoft Dynamics 365 login with administrator privileges.
|Section={{Section
|alignment=Vertical
|structuredtext=This procedure explains how to deploy the Gplus Adapter Web Resources in Microsoft Dynamics 365. The package includes the following solution to be imported:

*'''GplusD365forCIF.zip'''

This managed solution implements the:

*Adapter core module,
*Out-of-the-box use case scenarios.
{{NoteFormat|The '''GplusD365forCIF.zip''' package enables both the Channel Integration Framework (CIF) version 1.0 and 2.0.}}

Installation steps:

#Log in to Microsoft Dynamics 365 with administrator rights and go into '''Settings'''.
#From Settings, go into '''Solutions''' and click the '''Import''' button.
#Select the Web Resources Zip File ('''GplusD365forCIF.zip''') to import it into the Microsoft Dynamics 365 environment.

The Engage Cloud Adapter for CIF Zip File contains all CIF Adapter core files and use-case scenarios necessary for the implementation in Microsoft Dynamics 365. This zipped file includes the following objects/entities:
{{{!}} class="wikitable"
{{!}}+
!Option/Field Added
!Entity Type
!Description
{{!}}-
{{!}}Option Set
{{!}}Voice
{{!}}Storage of numerous types of interaction supported by the Adapter
{{!}}-
{{!}}Fields
{{!}}
*Phone call
*Task
{{!}}Fields allowing the search for specific information related to the interactions within Genesys
{{!}}-
{{!}}JavaScript files
{{!}}
{{!}}All JavaScript files used by the Adapter (for example iwscoremin.js), also known as JSDK
{{!}}}
To see how to deploy an unmanaged solution, see {{Link-SomewhereInThisVersion|manual=Admin|topic=CustomSP}}.
|Status=No
}}
}}

@@ Line 25: / Line 25: @@
 #From Settings, go into '''Solutions''' and click the '''Import''' button.
 #Select the Web Resources Zip File ('''GplusD365forCIF.zip''') to import it into the Microsoft Dynamics 365 environment.
 The Engage Cloud Adapter for CIF Zip File contains all CIF Adapter core files and use-case scenarios necessary for the implementation in Microsoft Dynamics 365. This zipped file includes the following objects/entities:

@@ Line 5: / Line 5: @@
 |Context=Steps to install or update the Gplus Adapter in Microsoft Dynamics 365.
 |ComingSoon=No
-|Prereq=We assume that Microsoft Dynamics 365 has been configured with [https://docs.microsoft.com/it-it/dynamics365/customer-service/channel-integration-framework/get-channel-integration-framework Channel Integration Framework (CIF) version 1.0] or [https://docs.microsoft.com/it-it/dynamics365/customer-service/channel-integration-framework/v2/get-channel-integration-framework 2.0] and that you own a Microsoft Dynamics 365 login with administrator privileges.
+|Prereq=We assume that Microsoft Dynamics 365 has been configured with [https://docs.microsoft.com/it-it/dynamics365/customer-service/channel-integration-framework/get-channel-integration-framework Channel Integration Framework (CIF) version 1.0] or [https://docs.microsoft.com/it-it/dynamics365/customer-service/channel-integration-framework/v2/get-channel-integration-framework 2.0] and that you own a Microsoft Dynamics 365 login with administrator privileges. For CIF version 2.0, we also assume that your organization uses either [https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview Customer Service workspace] or [https://docs.microsoft.com/en-us/dynamics365/customer-service/introduction-omnichannel Omnichannel for Customer Service].
 |Section={{Section
 |alignment=Vertical

@@ Line 3: / Line 3: @@
 |DisplayName=Installation in Microsoft Dynamics 365
 |TocName=Installation in Microsoft D365
-|Context=Steps to install the Gplus Adapter in Microsoft Dynamics 365.
+|Context=Steps to install or update the Gplus Adapter in Microsoft Dynamics 365.
 |ComingSoon=No
 |Prereq=We assume that Microsoft Dynamics 365 has been configured with [https://docs.microsoft.com/it-it/dynamics365/customer-service/channel-integration-framework/get-channel-integration-framework Channel Integration Framework (CIF) version 1.0] or [https://docs.microsoft.com/it-it/dynamics365/customer-service/channel-integration-framework/v2/get-channel-integration-framework 2.0] and that you own a Microsoft Dynamics 365 login with administrator privileges.
 |Section={{Section
 |alignment=Vertical
-|structuredtext=This procedure explains how to deploy the Gplus Adapter Web Resources in Microsoft Dynamics 365. The package includes the following solution to be imported:
+|structuredtext={{NoteFormat|If you have already installed a '''previous version of the Gplus Adapter''' and want to update it, follow the same procedure below. Please note: it is essential that you '''do not delete the previous Web Resources Zip File'''.}}
 *'''GplusD365forCIF.zip'''