GAMD/Current/Admin/ConfigCIF1 - Revision history

WikiSysop at 00:00, July 31, 2022

2022-07-31T00:00:49Z

Margarethe.nitzsche@softphone.it: Published

2021-08-02T15:11:36Z

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Margarethe.nitzsche@softphone.it: Published

2021-05-25T13:54:22Z

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Margarethe.nitzsche@softphone.it: Published

2021-04-06T07:34:56Z

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{{Article
|Standalone=No
|DisplayName=Configuration with Channel Integration Framework (CIF) version 1.0
|TocName=Configuration with CIF V1.0
|Context=Procedure to configure the Adapter with CIF V1.0.
|ComingSoon=No
|Section={{Section
|alignment=Vertical
|structuredtext=If you have already {{Link-SomewhereInThisVersion|manual=Admin|topic=Install365|display text=installed the Gplus Adapter}}, the following procedure explains how to configure the Microsoft Dynamics 365 Channel Integration Framework (CIF) application version 1.0.

{{NoteFormat|Before proceeding with the following steps, make sure your Microsoft Dynamics 365 has been configured with '''Channel Integration Framework (CIF) version 1.0'''. If it has not, comply with the following external page's indications: [https://docs.microsoft.com/it-it/dynamics365/customer-service/channel-integration-framework/get-channel-integration-framework/ How to get Dynamics 365 Channel Integration Framework].}}

#Open the CIF application by clicking the Microsoft Dynamics 365 '''list menu''' and selecting '''Channel Integration Framework'''.
#Create a new channel provider by clicking '''+ New'''.
#Provide the following parameters:
#*'''Name:''' any name
#*'''Label:''' Gplus Adapter for MS Dynamics 365
#*'''Channel URL:''' <nowiki>https://<DynamicsDomain>/softphon_index_wwe.html</nowiki>
#*'''Enable Outbound Communication:''' Yes/No
#*'''Channel Order:''' 1
#*'''API Version:''' 1.0
#*'''Trusted Domain:'''
#*'''Custom Parameters:''' {"InstanceURL": "<Engage Cloud instance URL>", "Logo": "/webresources/softphon_microsoft.png", "Width": 470}
{{NoteFormat|When filling out the '''Channel URL''' field, you have to replace <DynamicsDomain> with your own Microsoft Dynamics 365 domain.}}
{{NoteFormat|When filling out the '''Custom Parameters''' field, you have to replace <EngageCloudinstanceURL> with your own (for example <nowiki>"https://gwa-usw4.genesyscloud.com/"</nowiki>).|}}

The following procedure explains how to configure the '''softphon_iwsconfigCIFWWE.js JavaScript file''':

#Select the Web Resources Zip File ('''GplusD365forCIF.zip''').
#Open '''softphon_iwsconfigCIFWWE.js''':

<br /><syntaxhighlight lang="javascript" line="1">
var params = {
context: this,
integrationType: "wwe",
layoutType: "widget",
stylePath: "/webresources/softphon_wwe_mainstyle.css",
instance: window.Softphone.InstanceURL,
layoutPath: "/webresources/softphon_wwe_mainui.html",
branding: window.Softphone.Logo,
plugins: [
{ path: "/webresources/softphon_wwe_mainui.js",
className: "mainui",
objectName: "mainui",
parameters: { "topView": "CommunicatorView"}
},
{ path: "/webresources/softphon_wwe_interactionbar.js",
className: "interactionbar",
objectName: "interactionbar",
parameters: { "TOOLTIP": { "voice": "callType,direction,call.state,call.phoneNumber"} }
}
]
};log.setLogLevel(enumloglevel.debug);
$(document).ready(function(){
iwscore.initCTI(params);
iwscore.enableCTI();
});
</syntaxhighlight>
{{{!}} class="wikitable"
{{!}}+
!Key
!Value
!Description
{{!}}-
{{!}}branding
{{!}}default: window.Softphone.Logo
possible value: any valid logo web resources (for example "/webresources/softphone_microsoft.png")
{{!}}default: logo is retrieved from CIF configuration
possible value: path where the file name is stored
{{!}}-
{{!}}topView
{{!}}default: CommunicatorView
possible value: CommunicatorView, PerformanceTrackerView
{{!}}possibility to visualize menu buttons outside the list menu
{{!}}}
If you are interested in screen pop configuration, check {{Link-SomewhereInThisVersion|manual=Admin|topic=ConfigSP}}.
|Status=No
}}
}}

@@ Line 6: / Line 6: @@
 |ComingSoon=No
 |Section={{Section
 |alignment=Vertical
 |structuredtext=If you have already {{Link-SomewhereInThisVersion|manual=Admin|topic=Install365|display text=installed the Gplus Adapter}}, the following procedure explains how to configure the Microsoft Dynamics 365 Channel Integration Framework (CIF) application version 1.0.
@@ Line 22: / Line 23: @@
 #*'''Trusted Domain:'''
 #*'''Custom Parameters:''' {"InstanceURL": "&lt;Engage Cloud instance URL&gt;", "Logo": "/webresources/softphon_microsoft.png", "Width": 470}
 {{NoteFormat|When filling out the '''Channel URL''' field, you have to replace &lt;DynamicsDomain&gt; with your own Microsoft Dynamics 365 domain.}}
-{{NoteFormat|When filling out the '''Custom Parameters''' field, you have to replace &lt;EngageCloudinstanceURL&gt; with your own (for example <nowiki>"https://gwa-usw4.genesyscloud.com/"</nowiki>).|}}
+Select the channel integration framework application[[File:GAMD CIF1.png]]
 |Status=No
 }}{{Section
@@ Line 33: / Line 39: @@
 #Open '''softphon_iwsconfigCIFWWE.js''':
-<br /><syntaxhighlight lang="javascript" line="1">
+[[File:GAMD CIF1 config wwe.png]]<br />in the popup copy and mofify the code below like you prefer<syntaxhighlight lang="javascript" line="1">
 var params = {
 context: this,

@@ Line 16: / Line 16: @@
 #*'''Name:''' any name
 #*'''Label:''' Gplus Adapter for MS Dynamics 365
-#*'''Channel URL:''' <nowiki>https://&lt;DynamicsDomain&gt;/softphon_index_wwe.html</nowiki>
+#*'''Channel URL:''' <nowiki>https://&lt;DynamicsDomain&gt;/webresources/softphon_index_wwe.html</nowiki>
 #*'''Enable Outbound Communication:''' Yes/No
 #*'''Channel Order:''' 1